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Such a pity that they're customer service team is lazy and unhelpful. Kept referring me to watch a video instead of actually offering help. Obviously as a small business owner myself, I would never treat customers this way.
We're sincerely sorry to hear that you encountered difficulties using our app. We take all customer feedback seriously and have reviewed the support you received.
Following our review, we identified that the video tutorial suggested in the initial response offered a solution to your specific concern. When we learned of your dissatisfaction with the overall support experience, we attempted to reach out to you on several occasions via email to offer further assistance and address any outstanding concerns.
However, we haven't received a response. Our priority is to ensure your satisfaction. If you're still open to discussing your experience, please don't hesitate to contact us at help@hextom.com. We're available to answer any questions and find a solution that meets your needs.
Thank you for your understanding and cooperation. We look forward to hearing from you soon.
Viele Funktionen. Einfache Bedienung. Wir ändern damit regelmäßig komplette Beschreibungen, passen Metadaten einfach und schnell an. Danke für die App.
Simply invaluable ! Can't recommend it high enough.
Apart from the fact that it does what it says, I also appreciate the fact that the developers keep adding more features.
For me, this app is an absolute must-have for any Shopify store.
Great app, and wonderful support!
Super helpful, saves a ton of time!
This app rocks! Useful on a number of levels.
One of the most useful apps I have in my arsenal! I use this all of the time. It was especially helpful during the first month because I had a lot of fine-tuning to do as I learned what I wanted to do with prices, descriptions, tags, categories, etc... It saved me YEARS worth of work! I still use it often. HIGHLY recommend this app. Super easy to use and it's incredibly dependable.
I find this app does everything I need. Used it for years! Always reliable and the instructions are easily followed.
VERY USEFUL APP. HAVEN'T HAD ANY ISSUES SO FAR. WILL CONTINUE TO USE :)