Hextom: Bulk Product Edit , 1,693 reviews
Doesn't work and 0 response on support/mial. I sended multiple emails/messages. Nobody respond. Unforunatly
Your latest question was on Friday May 5th, and we have responded on the same day. Also it sounds like you didn't get our earlier response on Tuesday. I'm suspecting that our email response was blocked from your inbox.
Anyways, that problem was very easy to resolve. I have created a task and stopped it from running. It can be used as a template. You can recreate the task as is and run it to achieve what you are looking to do.
Let me know if you have more questions. Please check your spam box, see if firstname.lastname@example.org was blocked.
so bad app i can not export more than 10 product each time and plan is paid soooooooooooooooooooooo baddddd
I noticed that you have upgraded to a paid plan this morning. But then you downgraded to demo plan 20 minutes later. I guess it was not an intended action from your side. If you are still interested in using our app you may upgrade to a paid plan again. I can make sure that we will refund you if there are any additional charges for this billing period. You are welcome to send us a support ticket at email@example.com if you have questions.
Aaron @ Hextom Inc.
Extremely frustrating app to work with. Slow at processing the tasks. No live support is available, so if you need to edit something and cannot get it done yourself, you'll need to wait a couple of days via email.
Thank you for your review.
Processing speed is unfortunately limited by Shopify API calling speed limit. We have optimized our app to be as fast as we can under that limit. Your tasks took about 10 minutes to update hundreds of products because of that. I wish it can be done instantaneous but all 3rd party apps are bound to that rule.
We are a North American team. It is difficult to provide 24/7 live chat support at this point. We always make sure support tickets are replied in quality within 24 hours. Or within 8 hours if we receive it during our working time. If you have questions, you are always welcome to contact us at firstname.lastname@example.org
Hextom Support Team
Trying to import products into collections using csv and the app won't read what is very clearly in the column that I uploaded. Only 2 columns, sku and collection, and it shows correctly when setting it up. But on processing it says the collections column is blank, when it is clearly not. I have tried many times to upload my data and nothing.
I have looked into the bulk editing task in question. The task was created correctly. When checking the detail logs, you will see that the products were not changed because they are already in the state as required in the CSV file, which means in your case, the products are already in the collections you want to add them to. I spot checked a few products, and they are indeed already in those collections. That's why the task finished as 0 products edited.
Please let us know if you have any questions. Our support email is email@example.com.
This is a Bulk Product Editing app. All of sudden the app was updated to access customer personal information. Why does a Bulk Product Editing App wants with customer Personal information.
Hi Jenston Girl,
We are actually not asking for customer info. The permission we are asking has "read_fulfillment". This is needed for inventory number editing. We have always been requesting this permission. However, the recent change in permission grant page has listed this "read_fulfillment" permission as "customer info". This caused a great deal of confusion even though we are not requesting customer info. Please email firstname.lastname@example.org if you have further questions and I can explain in depth.
I could not edit more than 20 product and they write you can edit unlimited. But for use it was good
Does not perform well. Support told me it should work like that. It's much faster to use a simple CSV editor. This app use extremely slow, to make a partial export in CSV took 1 hour.
All other filters and corrections also taking hours. Does.
They charged me 29.99 for the test.
i am writing this review because i paid $10 for the app and it did not work. it only found 333 of 1200 identical variants i asked it to. i ran the search a second time and it found none. I emailed support and got an automated response telling me i would have to wait up to 2 days for a response. I am doing this now. No way. unacceptable. if someone gets back to me within 12 hours and fixes this problem i will edit this review.
Your app messed up all my prices. I explicitly put to decrease the amount by a certain amount and it decreased. When I hit revert it decreased again. Some utems became free! It wouldhave been very expensive if I hadn't caught it.
It waste me hundreds of AD because me add 7 more option, and test it, then after run ad and get ZERO purchase, but lot of checkout. and found 7 option magical dispear but bulk edit history still there. .