Easy Bundle Builder | SkaiLama

UPDATE: Following my original review the team reached out and they were very helpful in getting my problems solved. I raised my score from 3 to 4 stars because of that.

Overall, it's the best bundle building app I've seen so far and I've tried a lot of them. I'm holding back the 5th star because I still think the UI and workflows need a bit more refinement - but the team seems like they care and are working towards a great product!

INITIAL REVIEW:

I've still got hope for this app but it's been a really rough onboarding experience so far.

I see that others have good things to say about the customer service in their reviews but for us it's been painfully slow. They are in India and we're in New York and we never get realtime chat interactions.

We're basically exchanging one sentence per day, which means it's been about two weeks and we've made no progress on actually resolving the glitch that's preventing us from using the app.

The UX on the admin panel also needs some rethinking.

It's surprising, because on the front end the UX is so nice but, for some reason, they laid out the backend in such a way that you have to manually enter your color preferences for every little place in the app, rather than simply letting you set defaults one time. I must have pasted the same hex value in about 20 different places, across 5 different screens just to get the widget to have a coherent look across the whole experience.

Basically, what should be a 10 minute setup for each widget becomes like a 45 minute process.

Highly comprehensive app, and one of the few bundling apps that offered the type of UX flow my client needed to make their unique bundling needs clear to the user. It came so close to meeting all my client's needs and the team really puts in the extra mile. I suspect they'll eventually work out a solution to the one crucial limitation we encountered.

For others' research: The limitation in question is a common one, and I found nearly all bundling Shopify apps had a similar limitation (at this time): When the same product/SKUs are selectable in more than one separate bundle, the discounts affect each other in the cart, resulting in extra discounts the order should not be eligible for. This issue is not a problem for anyone who doesn't have multiple bundles involving the same SKUs. (Creating duplicate products with different SKUs wasn't an option because it would throw off inventory with my client's fulfillment partner.) Hopefully Skai Lama soon works out how to get around this in a future update.

L'installation et la prise en main de Easy Bundle a été très simple. J'ai rapidement été en mesure de construire mes 1ers packages et le workflow est bien pensé avec plusieurs options d'affichage. L'assistance en ligne est réactive. J'ai pu avoir un call avec l'administrateur qui a répondu de manière proactive à ma demande. Il faut savoir que le package n'apparait pas en tant que produit unique dans la page de paiement (tous les produits sont affichés). Merci à l'équipe Easy Bundle.

Excellent bundle app.

Great app and excellent support. easy to customize and when i did need help, they were so fast to respond. A few improvements needed in my opinion but highly recommended, especially with the level of support available.

Just what I needed, however, I'm only giving 4 stars as you can only bundle up to 3 on the 19.99 plan, shame you can't offer it to 5 at the least. Small stores that need this application are been pushed out. Great feature though

Muy buen servicio post venta.
Very good post sales service.
They were very kynd when I ask for an error in payment.