EB | Easy Bundle Builder

I'm a questions kind of person. I like them, I think they're important, and I'd rather ask a stupid question than make a stupid mistake. Because of this, I am acutely aware that I can be what's known as a.... 'trying customer'. I no doubt have waged war on many a person's patience at the Skai Lama team, but it's been with the best will - to let me understand their product and how to best customise it for my needs.

Suffice to say, their support, attention and help has been unfailing, unwavering and they have absolutely given every bit of help I could need, and more.

In terms of the actual product, it's actually incredibly powerful and flexible. So much so that we now use it as our default shop-front, because of the way it cuts down on mouse-clicks and keeps your products in the eye of the viewer, through pop-up product descriptions. This has seen a general uptick in sales, along with an upsell on accompanying products through the add-on's feature.

The icing on the cake for me was when the team sent me the link for their custom ChatGPT model, where I was able to get some code run off to allow me to customise how the product pop-ups look. It makes things much easier and more accessible, and is another shining example of a team who believe in 100% customer service, 100% of the time.

I reached out for help after I accidentally broke something on my website, Harsh was incredibly helpful. Not only did he fix the issue quickly, but he also took the time to show me how I could improve my website using their app.

Buggy – not worth the price

We paid $99/month for several months, and when we actually tried to use the app, it completely failed. The app wouldn’t even let us edit our current workflows — instead, it asked us to sign up again. Their own support admitted it was a bug and just said “won’t happen again.”

This is unacceptable for a paid service. Waste of time and money. Avoid.

Always such a pleasure working with them. Such a great experience getting our bundles set up and WOW are they delivering on our AOV! If you've been thinking about bundles - do it! As always - #1 in customer service. Thanks team

Exceptional customer service! The Easy Bundle Builder team consistently demonstrates responsiveness, attentively addresses all my needs, provides effective solutions, and supports me throughout the entire process to launch the bundle successfully. They proactively followed up multiple times to ensure flawless operation. Even when I needed support on the weekend, they were reliably available. This is precisely the kind of partner every DTC business requires. I will confidently use other apps they offer, given their outstanding customer service. I am thoroughly satisfied and impressed with the team. Highly recommend!!