Kaching Bundles App & Upsells
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repeated issues with discounts not being applied on my site, the first time i reported it i got fed up chasing them, then it was quietly forgotten about. Then a couple of months later i started getting angry emails and phone calls due to discounts not being applied. Same again i keep chasing but keep getting fobbed off by them. Another angry email today from one of our long term customers trying to place an order that should be £600 but due to kachings lack of interest in fixing the issues, the system is trying to charge my customer over £3000.
Their lack of interest is unbelievable, time to find an alternative solution!
customer service response times went from 10 mins to now minimum 30 and ive been waiting 3 hours for a response, idk whats wrong. Not an isolated case, this has happened on back to back days withdifferent chats different agents etc. where I have had to wait hours for a response, I think they laid off some people and as a result the cs is getting horrible, please fix this kaching team!
Hi, thank you for flagging this and we're really sorry about the wait times you've experienced. To be clear: there have been no layoffs on our support team. What you're describing isn't the standard we hold ourselves to, and we want to make it right.
We've recently had a higher-than-usual volume of incoming chats, and we're actively expanding the team and adjusting coverage to bring response times back to where they should be.
If you're open to it, please reach out directly and we'll prioritize getting your issue resolved. We really appreciate you sticking with us and giving us the chance to improve.
Erikas | Co-founder of Kaching Appz
E estan cobran doble facturaq sin usarse. No la recomiendo para nada. Intento contactyarme a soporte para aclarar esto y no encuentro nada para resolverlo
Les doy una estrella porque no se les puede dar menos, la vinculación deja mucho que desear y el servicio de soporte el peor que he visto, no solo no reconocen que tienen una basura de aplicación, si no que no se disculpan en ningún momento por sus errores y además le echan la culpa a Shopify en todo momento. Por favor, si teneis la oportunidad no utiliceis una app de Kaching.
Hola!
Lamentamos mucho lo ocurrido, tu frustración es totalmente válida.
El problema específico que estás experimentando, donde el precio comparativo muestra un precio ya descontado en el checkout, es una limitación conocida de Shopify, sobre la cual ni Kaching Bundles ni Kaching Subscriptions tienen control.
Ya lo hemos reportado a Shopify, e incluso hay un hilo activo en la comunidad dándole seguimiento: https://community.shopify.dev/t/recurring-subtotal-line-misleading-price-hurts-conversions/19104/3?u=simposk
También entendemos tu comentario sobre la experiencia de soporte. Nuestra intención siempre es ser transparentes, pero sabemos que explicar una limitación de Shopify a veces puede sentirse como una forma de evadir responsabilidad, y lamentamos si dio esa impresión.
Ya nos pusimos en contacto contigo de forma privada, y nos alegra mucho ver que sigues con nosotros, esa confianza significa mucho para nosotros.
Aquí estamos cuando quieras hablar.
Erikas | Co-founder of Kaching Appz
IEVA was very unhelpful. Not happy at all. Asked her a question and just sent me a form for me to figure it out. When I asked if she could help a bit more like the people at my subscription app she just didn't reply
Hi Alex!
I'm truly sorry for this experience, it's not the standard we hold ourselves to, and that's on us. Our support team lead has already reached out to you directly to help.
Thank you for sticking with us. We'd really like to make this right, so if there's anything still open or unresolved on your side, just reply to us.
Erikas | Co-founder of Kaching Appz
Es una aplicación usurera, cambia drásticamente los valores de la facturación mes a mes.. de repente terminas pagando facturaciones de 60 dólares, tres veces lo de la misma suscripción de shopify.. en el servicio al cliente, no la recomiendo
Paulius did a great job(super fast) fixing my styling issue on mobile. Great app and support.
Edit: For the last couple of days I started seeing some issues, where I had orders with bundle ID, but free gift was not added to the order, I thought just a bug. But now I had some messages from customers that the gift shown on the product page was shown with the full price. I did some testing myself and noticed weird inconsistencies with language selector - pick EN doesnt show the bundle, pick NL shows the bundle, pick EN again - doesnt show the bundle, pick NL again - doesnt show the bundle....Reached out to customer support, but it was giving me articles how to fix sold out issue, even though my products are not sold out.
Hi there! Thank you for the kind words about Paulius and we're sorry to hear about the issues since.
We'd really like to take another look at this and get it sorted for you. Our team lead has already reached out directly, so please check your messages, as we'd love the chance to dig into what's truly causing this.
Erikas | Co-founder of Kaching Appz
This is absolutely terrible customer service!! They haven't responded for hours. They withdrew $75 from my account without my permission, and I didn't upgrade my plan. It's only been a month, and I've made a total of $260 in sales. Hey, are you partners with my money? Why is the service so bad?
they got out of their mind. it started with maxium 59,99 per month. now it is up to 300 per month. are they crazy?
Hi Ali!
Thanks for your feedback. Just to clarify, the $299/month is an absolute cap that only applies when the app is generating over $50,000/month in additional revenue for your store.
You start at $14.99/month, and the plan only scales when you're earning significantly more. We'd love to chat and make sure you're on the best plan, so feel free to reach out anytime!
Erikas | Co-founder of Kaching Appz
UYGULAMA ÇOK ABARTI PAHALI.
