Kaching Bundles App & Upsells

Terrible support. Support used to be quick but not anymore. Took forever to hearback. Took 2-3 days to finally get a full answer. Lost hundreds of dollars too because the app suddenly just stopped working because another app interefered with the code even though I changed or touched nothing but randomly the app stopped registering the add to carts so I lost hundreds of dollars on adspend for customers that tried to purchase but couldn.t

Warning: Major Bugs, Theme Incompatibility, Disappearing Support, and Unsettling Behavior
Rating: 1 out of 5 Stars

I am writing this review to warn other Shopify merchants about the significant issues I experienced with the Kaching Bundle app. The problems ranged from critical functionality failures to alarming issues with the support team.

Critical Functional Failure & Potential Revenue Loss
The core function of this app—the product bundling—was unreliable and posed a serious financial risk to my business. The bundle was configured to add 10 products to the cart upon selection, but it only added 1 product most of the time. This was intermittent, sometimes working and other times failing.

I could have lost a significant amount of money overnight had I not manually checked the functionality. This is a massive, unacceptable bug that directly impacts revenue and stock accuracy. I urge all users to rigorously test this app on a live store before relying on it.

The app also did not work with my theme, which was the initial reason I needed support.

Disastrous Support Experience
The support experience was just as damaging as the app's bugs:

Disappearing Act: The support agent who was actively working on my website vanished mid-task.

Damaged My Store: Crucially, while working on the site, the agent disabled other integrated, necessary apps for my website's operations, causing additional downtime and work for me to fix.

The Most Disturbing Issue: AI Call Spam
The absolute worst part of this experience was the subsequent personal harassment. In the morning, while I was sleeping, I began receiving spam calls from an AI caller. They repeatedly spammed my personal phone number, disturbing my peace. This highly inappropriate and unethical behavior has absolutely no place in a professional business interaction and is incredibly unsettling.

In summary: The Kaching Bundle app failed to work reliably with my theme and its core functionality was critically broken. The support team was decent, but broke other essential parts of my store, and then followed up with an alarming, abusive practice of spam-calling my number with an AI. Avoid this app at all costs.

Support IGNORES all the messages related to fraudelent subscription charges. I was on a free trial, they charged the bill before free trial ended. No refunds, no nothing have been offered. App itself is not intuitive, their 5 stars rating is delusional. I recommend everyone doing their own research and choose a better bundle app. Honest review, 2025 reality.

Be Careful. They lost me money! Instead of going to the next tier of plan when I hit my threshold they removed the app from my landing page. This resulted in customers not able to purchase and me wasting all my ad spend. Why not just have the app automatically go up tiers as your customers hit the revenue limits? You lost me around $200 today.

Pretty disappointed with their business practices. I like the app but if you cancel your subcription and dont shut down your whole shopify, they will just bill you the next month and hope you dont notice. Happened to me multiple times and they make you ask for your money back before refunding you. Most people probably dont bother or dont go to those lengths so they snatch an extra few bucks off unknowing individuals.

I think its pretty scummy so 1 star. Watch out for this part, otherwise good app.

As an update I got my refund and the said it was a mischarge and they're not sure why it occurred, however this has happened multiple times. I guess it is profitable to do this? anyway it is what it is. Please watch out for this with this app.

tiene problemas al realizar la compra

I had problems with this application, and the default swatch selection function is not working correctly. Although the interface shows the correct color, it actually adds a different color to the cart.

Not worth the money and very shady billing. Know exactly what your doing before you download this app. Buyer Beware

not free.

I just had a lot of sales and wanted to add an upsell with a subscription. After adding it, which was really cool, my payment providers got hidden, so only the credit card option was visible. This caused my revenue to drop by 80%, and it took me 3 days to figure out the problem. Support said it wasn’t their fault, but after deleting it, everything started working again.