Rebolt | Bundles & Upsells , 909 anmeldelser

We can not get customer service to respond to our needs as we are opening our store. We have submitted several online/chat inquiries and are told that someone will respond to us and they never have. Super disappointing.

This is not compatible with shopify multi-currency. All it does is change the currency symbol and not the amount. Then when the customer goes to pay it's back in your stores currency. Very confusing customer journey and very misleading to them on your prices.
Also, does not work with abandoned checkouts - this just creates a draft order anytime someone hits checkout. So it's impossible to see who that order came from to try and recover the sale if they leave it.
Very poorly designed, not well thought out. Certainly not worth the price. There's free apps more capable than this.

Theoretically the app itself seems to be great but the lack of support and the absolute lack of comprehension and action regarding the functionality problems is starting to impact my business.

I have had the dysfunctional integration of this app, visible on my site for the past 5 days. Once it became crystal clear the tech working on my case could not speak or understand English I have repeatedly asked, day on day to have this app removed and terminated instead of trying to have the functionality resolved as the problems simply weren't comprehended, the reply..... radio silence.

I HATE leaving terrible reviews as owning a brand myself I understand how hard it can be to get it right all the time but the ongoing bungling of this case is absolutely ridiculous and is impacting our trading and we also don't want our site to become a broken app junk yard or have to pay an independent tech to remove this app!

The function this app allegedly offers is important for selling online apparel and should be offered by shopify and not just available via these 3rd party developers.

If our experience is anything to go by I'm extremely confused as to how this app is actually ranking so high.

1 - the app only bundles selectively
2- if your customer bundles then adds an extra item to the cart the discount is removed from the bundle
3- if you then remove the single item the discount is nor re-added back to the bundle.
4- don't even start on the mobile functionality, there were so many problems there I didn't know where to start.

Every time a tech did something to fix these problems the standard response was : "its working perfectly please change your review to 5 stars , here is the link"

Look in to this with caution.

After I asked them numerous times to remove this app they final did but have repeatedly asked me to change my rating and review, (?!?!?!) which I will not be doing.

Hopefully the reality of this app and customer service ( as covered here ) will help some other businesses make more informed decisions.

The service is terrible. Save your money. First, this company wanted me to put snippets of code in my theme. What!! Do they think I am a programmer? What do I need them for? I ask them to set up my theme. Two days later, I am still waiting. Also, They indicated their app was good to go. I saw no example, nothing of work being done I am deleting this app. Another company installed their app within 30 mins on a Sunday. Wow, on a Sunday! That other company could teach these people a thing or two about good service Reggie.

Absolutely terrible app! The resources load from the dev's cheap awful server, dragging down page load speed overall. The bundles fail to load 4/10 times and the 6 times they do load, they are so slow your customers would of scrolled past them and missed it! Put tickets in to support, answered within 24 hours, said fixed it but all the did was destroy my custom styling. App runs ok until their server breaks again. This app should be avoided at all costs, it will be a total waste of money trust me! You will gain nothing by installing this app, because your customers wont see it half the time! Not to mention it takes just as long to show the discounts on the cart pages, really really really bad app! Should be removed from the store as it simply is not fit for purpose! Absolute waste of money, Scamming poor quality devs!

Terrible apps. Didn't have any customer service at all.. Send email a lot of time didn't have any reply

Added a quantity bundle and when customers order said bundle it immediately takes customer to checkout so they cannot add other items from your store. Useless.

They said they updated my theme but it never worked. And they reply to you is ridiculous, there’s no one you can speak to only through email andd they never reply to you when your having issues

App works very slow. Attention about trying and delete of it. It changed the code, so I had a liquid error at my card page after delete and some time waste for contacting and waiting for support to delete it fully.

AWFUL experience!!! I contacted support to as I needed help and they did not understand my simple request and kept calling me "bro". I am a female!!