Bundle Builder , 328 reseñas

One of the main reasons we chose this app does not actually work. The app claims to export individual SKU data for each product in a bundle to 3rd party fulfilment apps but can't actually deliver. The app just sends the names of the included products in the "Notes" section of the order which is useless as our fulfilment software (Shipstation) does not recognize individual products like this.

We thought (based on the app description) that bundled products would be exported as if a customer had simply purchased each individual product separately on our Shopify page. This is not the case and now we're being forced to manually import each and every bundle order made into Shipstation.

Fix this issue please!

I've been setting up this app for a few days and so far I'm really happy with the functionality it offers. I've come across some issues that had me stumped by support was fast to help me resolve them.

Very helpful with the onboarding and making changes I needed. Thank you..............................

Really nice app and great customer service. The app itself needs a bit more fine tuning so the products on the bundle page can show more detail and can match the look of the overall website better etc. But overall working well for us as a custom hamper option.

I am so impressed with this app! I needed an app that would make it easy for my customers to build their own sets of home decor, and I've gotten great feedback. I love how it guides the customer on a journey and helps them visualize their choices, while staying consistent with my brand image. The developers provide excellent support that is unrivaled. No other app that I've used has come close to their quick responses and personalized help. I really appreciate their patience with those of us who don't have all the tech skills! Getting a quality website up and running is stressful, but they made the process a lot smoother. Highly recommend!

I do believe the app works as described. You will want to read carefully about multiple and single SKU bundles as there are pros and cons of both. We did have issues with single SKU bundles creating ghost products on our site, but Agile did help us understand that the multiple SKU bundle was a better fit for our needs. However, for other reasons, we decided to stay with single SKU. While the app does deliver a way to bundle products together, the customer service is significantly lacking. Most recently, we have been completely ghosted by Bundle Builder's support team after many attempts at contacting them. At first, they were responsive, but since, have ignored multiple requests for help with troubleshooting. As I've read the reviews, this seems like a recurring theme so please take this into consideration when deciding which bundling app to use in your shop.

UPDATE: James at Bundle Builder has been in touch with us daily and has fixed our problem. The app is now correctly pulling from individual products. Very happy with how responsive he and his team have been at getting this fixed. My advice would be to give yourself an extra day or two to run tests before implementing in the live environment. ******************************
ORIGINAL REVIEW: This app is difficult to set-up, did not control individual product inventory as we anticipated it would, and caused significant inventory errors during a high-volume product on-sale last Sunday. Would really love customer support to get back to us to see if we can salvage a botched product on-sale for our client.

This was a new venture for us and your team rose above with all their assistance and guidance! Thank you, Tricia

Although I didn't use it as much as expected. I would highly recommend this app to any store owner looking to install it. Very easy to set up and helpful in giving customers a chance to personalize their purchase. Great for a 'gift box' style shopping experience.

We've been using the trial for a couple of weeks and are very likely going to continue with our subscription once the free trial ends. The app is very easy to setup. We opted for Multi SKU which is a bit more effort to install but it was very well documented and we had no trouble setting it up. We ran into 2 issues but support was quick to reply (after the weekend passed) and communication was helpful and constant until everything was resolved. There are some limitations on Shopify's end that prevent a few adjustments that we would have liked, but for now we are very happy with Bundle Builder and the support team.