Bundle Builder
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Easy to use, great guidelines. And if you get stuck somewhere - their customer support is exceptional! The have helped me in a matter of minutes and were very nice about it.
Many thanks for your review for Bundle Builder and our customer service! Best of luck with the bundles, and we are here should you ever need us :)
This is my second time using this app. My store was quiet so I removed the app but my visitors missed it and requested the bundles be offered again, so here I am. Super fast support whenever I have an issue.
Thanks for much for your 5 star review. Glad the bundles are proving a success with your customers, i'll pass on your thanks to the support team.
Excellent App and the Support help is there for you 100%, whatever your issues are ! Thanks again the Eight support team for helping me. Highly recommended this app
Thanks so much for your review - we really appreciate your feedback! I'm really glad the team have been able to support you, and we look forwards to helping you again in the future!
Incredible customer service and a great app, would absolutely recommend for those that are wanting to sell items as a set rather than individually, this does the trick!
Thanks so much for your feedback, i'll pass your comments onto the team :)
I used this app to help me bundle my black friday deals. The set up was easy and it work for that purpose. I have a few grievances with the app though. 1. I don't like that fact that you can't schedule have the free version auto disable. I don't know if this is a feature on the paid version. 2. When I print out my invoice, the items do not show up individually which means that I have to refer back to the order online to pack my orders. Aside from that it's an ok app. Those tweaks but make it a great app.
Hey there - thanks for taking the time to leave us a review! I'm sorry to hear there were a few things you weren't happy with in the app - for your second point, I can see you've used our single SKU bundles, but multi SKU bundles would have generated the right type of invoice for you!
I've checked our inbox, and can't seem to spot an email from you, but our support team would love to help - just drop us a line on app-support@weareeight.com, and we'll get right back to you!
Amazing app - I tried a couple before landing on Bundle Builder and this app is infinitely better than all the others. They make it super easy and their customer support is great - I emailed them with questions and feedback and got an answer within the hour. Love them!
Hello Geli Nails - thanks you from us at Bundle Builder for your 5 star review! Very much appreciated and was a pleasure to assist with your bundle setup.
Just awful. App constantly creates ghost products and ghost variants, despite the assistance of support staff. Have wasted SO MUCH time trying to get this app working. Our dev team has given up. Just so mentally exhausting.
We’re truly sorry to hear your feedback. Our goal has always been to make Bundle Builder as powerful and flexible as possible, however like any 3rd party app we unfortunately have to work around the limitations of the core platform. This is why we made the conscious decision to use ghost product and variants. We would be happy to discuss how these can be used effectively if you'd like to contact our support team.
We monitor Shopify’s own feature releases very closely and fully intend to simplify the app’s functionality as soon as this is possible. The team are very grateful that you decided to try out our app, and we hope to welcome you back in the future.
terrible app, worst communication ever, I would not recommend them. They almost every respond to inquires and it's incredibly frustrating
Looks like the latest email thread might have run into problems. There was a chat attached so I suspect it might have been flagged as spam?
As all messages with the team were working well previously, i've started a new thread, so if you can reply to that, we can get back on track :)
App worked great when we initially installed it. Then they did some kind of update and it all stopped working. We could create and publish bundles but they would not sync properly with the products in our store, and whenever someone tried to add a bundle to cart it wouldn't actually split the bundle into individual skus. Just added a big null sku with no data. I've contacted support multiple times since install and unfortunately they have some very novice people responding who are incapable of providing any sort of real answers. My frustration is I am an advanced user with coding experience so I'm not shy when it comes to installation of apps, system setups, process development nor error checking/testing. I went through every possible test each time before contacting support. I provided video and screenshot evidence and I would get responses like "are you sure it's installed?". Please get some more proficient responders for your email support team as there is a real lack of technical support. I will be uninstalling this unfortunately. I wish it worked like it did initially as it would have been great.
We are so sorry that you have experienced issues because of our recent update. We always try to test our code as thoroughly as possible before we deploy it to ensure it won’t affect our merchants’ stores negatively.
In our most recent update to Bundle Builder we added extra checks to our installer, and it appears to have affected the functionality of a handful of stores. I’m very sad to hear that we failed in this instance, and that our support team didn’t address your issues in a satisfactory way. We have since reverted the change, so all should be working now.
I have passed on your feedback to both the support and development teams to ensure this won’t happen again in the future. We would be very happy to offer you a free-of-charge installation and setup service, should you choose to give Bundle Builder another go in the future.
I found this bundle app to be more straight forward than any other bundle apps I tried. I found the articles for setting up the bundle helpful.
Thank you for taking the time to leave us a review! It's great to hear that you found Bundle Builder the most straight-forward on the market, and that our documentation was helpful! Please feel free to reach out to the team if you have any queries at any point, as we'd be more than happy to assist :)