Bundle Builder
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It feels intuitive to a degree, but I wish there was a video, or a way that someone could walk me through the set up process. I have emailed them a bunch of times and have only received ok support. They did help me install the multiple SKU option into my store free of charge which was SUPER HELPFUL. But overall I feel a bit frustrated with how it builds. I wish I could also add it to existing product pages in a seamless way. So far I have not made any bundles LIVE, so we will see how it goes. We have a 3PL and so can't have any extra discounts offered, which was a little confusing at first. we shall see how it works out.
Thank you so much for your feedback, we'll be sure to take your suggestions on board! We already have some tutorial videos as part of our documentation and we're in the process of making some more, so we'll try and make these as easy to find as possible.
So glad to hear you appreciated our free installation service. Adding bundles to other pages is certainly part of our product roadmap, so keep an eye out for announcements. If you have any further suggestions, feel free to fill out our in-app feedback form. Happy bundling!
This app surpasses the quality of apps typically found int he Shopify app store. A must have.
We weren't sure how to get our products exporting right in orders, sent a note and got a quick and understandable response, and we love the way this looks on our store!
Thanks so much for your review! It's great to hear that the team were able to help you quickly, and we can't wait to see the bundles you create! If you need any more help in the meantime, just let us know, and we'll be happy to help!
The app has often problems with bugs. We do not receive this ap, as due to outages can cause big financial demage.
We experienced an issue with our 3rd party server yesterday which caused the app to go down temporarily. While this was a very rare occurrence that we had little control over from our end, we're extremely sorry for the inconvenience this has caused you.
At this point unusable. They offered to help almost a week ago, but they don't respond to email in a timely fashion. I'm at 6 days. The UX was really hard to figure out. I had to wait days for an appointment for help, and mostly figured it out during that time, it seems like it will be a great app. There is easy to add CSS to help the design flow and better match our site. They had a few helpful suggestions. Mostly they pointed out that my configuration was an issue that i needed someone from their team to help fix the theme so the checkout worked correctly. That was almost a week ago, have you heard from them? My 14 day trial is almost up, and I still can't use it. I'm hoping this review will help with their communication.
Hey there, so sorry to hear that you've been disappointed with our communication & support. I can see that whilst the team were working on the update to your store to assist with your query, your ticket was moved to the back of the queue in our system with each new email you sent - we work on an oldest to newest approach, and this is highlighted in our auto-reply emails. We look forward to hearing back from you to check you're happy with the recent updates, or to make any quick alterations if needed! Thank you :)
Asked for feedback on an issue 5 days ago - have responded after 2 days but just asking for more info. Time zone issue. Think it is just a payment issue as we had a developer with free trial and now we paying but either way - fix the issue - or tell us how - and then we can move on. Now sorted thanks
Hey Tim, thanks for the positive review! Apologies again for the delay in getting back to you, time zones eh? Glad it's all sorted now, and you're up and running with Bundle Builder. Anything else you need, just let us know.
This app is really easy to use and set up. With it we were able to differentiate our kids fashion box business from others by allowing our customers to 'build their own' box. We love it's simple and modern style and easily syncs with our store products that we easily update each season.
Thanks so much for reviewing Bundle Builder (and working with us on a case study), we're so glad that our app is helping you differentiate your business!
Good quality and quick support!
Customizable templates and all integrated with the Shopify's native system. Amazing job, keep it up!
Thank you for the kind review, I'll make sure to pass on your compliments to our team. Happy bundling!
Fine app almost does what I need, lacks a few things. But the main problem is that the support doesnt reply.
Hi, sorry to hear you have not had a response from our support team. I have sent an email over this week, but haven't received a response. If you could email us at support@agile.haus, we can get back to you right away.
I am very disappointed in the support. Recently an update was made to the app which removed one of the reports that my company relied on heavily. It’s been two weeks now since I’ve reached out to them on my own and about a week since the soft handoff with Shopify. I’ve received no response and Shopify support was also very useless in this matter. I’ll be finding alternative options for my stores moving forward.
Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out multiple emails with updates for your issue, that haven't got through to you - we're currently working with Shopify to understand why this has happened, but a member of our Support team has also reached out from another email address following this, to try and assist. In the meantime, we have just added this feature that has been requested back into the app, and should now be live. Please let us know if there is anything else that we can help with!