Bundle Builder , 328 reseñas

Calificación general
4
Recuentos por nivel de calificación
  • El 71% de las calificaciones son de 5 estrellas
  • El 10% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 5% de las calificaciones son de 2 estrellas
  • El 10% de las calificaciones son de 1 estrellas
9 de octubre de 2018

I needed an app to create large inventory bundles, utilising all my products but also creating steps for the customer to go through in order to complete their bespoke bundle, this app does what I need. The desktop view is great, but the mobile could be improved. However, I spoke to their team and within 24 hours they had worked on making some changes I needed. Great service.

Life & Soul Gifts
Reino Unido
4 meses usando la aplicación
Bundle Builder respondió 17 de marzo de 2019

Hi Life and Soul gifts. Thank you for your kind words about our service, we love getting this feedback from our merchants. We also wanted to let you know that we’ve recently launched new CSS for the app to improve the mobile template and the desktop view for the multi-section bundles. We hope to see you bundling again with Agile soon. Take care :)

Fecha de modificación: 24 de septiembre de 2020

Update: I was notified that the sort feature currently works for "optional products", not "required products". And that the development team is working on a future release to implement the sort feature for "required products". Thank you, Agile. I'm looking forward to this upcoming release. I have been trying to get resolution on the ability to sort the products in my bundles for several weeks now. Your tech support sent me two videos of this feature working on your end, but this sort feature does not show up at all for me. Now your tech folks are saying this feature does not exist, which is weird, because you sent me two videos of it working on your end! The ability to sort my products in my bundles is very important to me. I would appreciate a better understanding of this issue and why you are now saying this feature does not exist. Other than this issue, Bundle Builder is a great product. And I hope to get a better response from your tech support regarding this matter. Thank you.

Prominence Environmental Solutions
Estados Unidos
4 meses usando la aplicación
Bundle Builder respondió 28 de septiembre de 2020

Hey, thanks for leaving a review, and for your feature recommendation. We have indeed added this into our roadmap, and brought it forward. We'll be in touch as soon as it's live. Thanks again!

11 de marzo de 2020

The product has a lot of bugs and the customer service only responds by sending emails that give you links to their "help" pages. Do not waste your time or money. We had to pay $50 for an install fee and the app still did not work.

gotthebox
Estados Unidos
4 meses usando la aplicación
Bundle Builder respondió 12 de marzo de 2020

We're sorry to hear your feedback and we're very happy to investigate your issue further, so we can help you resolve it.

To clarify, we DO NOT charge any installation fee here at Agile, even when manual assistance is required from our end. Could it be that you paid this fee for a different app?

5 de diciembre de 2018

A great app that lets you add multiple items to a bundle, track their individual stock, and set a price that is not dependent on the individual components prices - I tried about 5 other apps, and this is the only one that offers this feature.

David A is also an excellent representative of Agile. Any time we have asked for a specific change, he has gone above and beyond what we expected and offered excellent advice.

camcamcopenhagen.com
Dinamarca
7 días usando la aplicación
18 de mayo de 2022

I use this app to offer a BYOB on our website. I've been searching for an app like this for a long time, and this one by far is the best one out there. The set up is quite easy and when help needed, the support team is always happy to help! It still missing a few features that I hope will be added in the future but I definitely recommend it

Milk&Honey Brand
Reino Unido
4 meses usando la aplicación
Bundle Builder respondió 19 de mayo de 2022

Thank you so much for your review. I'm glad you've felt supported by our team during your bundle set up - we're loving your Build Your Own Bundles!
We'd also love to find out more about the features you'd like incorporated in Bundle Builder, so if you have a spare moment please email our support team with more info. Thank you!

19 de mayo de 2022

I deleted this app and I am still being charged for it... I need someone to get in contact with me asap

Taimed Society
Estados Unidos
3 meses usando la aplicación
Bundle Builder respondió 20 de mayo de 2022

Hey Taimed Society,
We've looked into your query.
Shopify’s recurring app charges are billed with the next Shopify 30-day invoice. For your store, the bill on May 5 includes the app subscription from April 20-May 20. You uninstalled on May 3rd, but the Bill was created on Apr 22, 2022, but you didn’t get the invoiced charge until May 19th. Which is confusing, but unfortunately out of our control.
However in this instance we'd like to offer you a refund. Please get in touch with our support team - they've sent you an email :)

25 de marzo de 2021

App works well but the customer support is very bad. They do not offer chat or calls and it can take a while to get an email back, especially if you are on different time zone. They mostly send you documentation for you to find the solution.

Biota Eco Wear
Colombia
5 meses usando la aplicación
Bundle Builder respondió 7 de abril de 2021

Hello Biota Eco Wear - thank you for the review. We're pleased to let you know that we offer both onboarding calls and live chat, and our support team have been in contact regarding a theme setting for the cart - this just needs a small adjustment to correctly process the orders. Feel free to reach out anytime. All the best!

6 de febrero de 2021

Started off as a great app, but unfortunately, the unresponsive customer service really let this app down. I have been waiting for my issue to be solved since the 26th of Jan, almost 2 weeks later no luck on resolving the problem. I have so much inventory that was seasonal for valentines day, and due to the 1-2 day replies and the responses not helping address the problem, I have managed to miss my window of selling and missed many orders from waiting customers. For an e-commerce business that runs 24/7, support should be available much more freely, including weekends. I asked multiple times if the team could help support me in one sitting so I would not waste more time going back and forth with more emails, this request was ignored and continued with long replies. I do not recommend, save your time and money and look elsewhere.

Scrapbook It Shop
Reino Unido
3 meses usando la aplicación
Bundle Builder respondió 9 de febrero de 2021

Hello Scrapbook It Shop - we have been in contact via our help desk to try to assist in correctly configuring Bundle Builder for you - so that you can enjoy the benefits of the app.

We can help set up the correct template and accurately integrate the bundles to your store in the recommended way, we can also advise on a few other configuration points and get things running smoothly for you. If you would like us to do so, please feel free to reach out. All the best.

Fecha de modificación: 13 de octubre de 2020

Updated review!
App install was a bit complicated but it was manageable as I followed the instruction step by step. Spent quite few days to get around with app. Maybe because I am not a developer... Had to ask a lot of questions. I guess multi- SKU bundle on shopify is very complicated... After a week and with the help with customer service, I have set up the app finally and will try to use it. Hope I could get good result from it!
Thanks for help.

KNOK
Alemania
5 meses usando la aplicación
Bundle Builder respondió 13 de octubre de 2020

Thanks for your review of Bundle Builder! Glad we could help you get setup, we wish you every success with bundles on your store!

Fecha de modificación: 30 de agosto de 2021

After a lot of testing they have taken the time to help us, respond quickly and find a solution that works well in our shop. I don't think the multi SKU bundle will work well with many themes but we are happy to continue working with them.

NATURAYL
Francia
5 días usando la aplicación
Bundle Builder respondió 27 de agosto de 2021

Thanks so much for taking the time to leave a review - we really do appreciate all feedback. I can see our support team is in contact with you at the moment to resolve the issue, and we'll make sure we stay in touch until it's sorted! If you need anything else in the meantime, just let us know by replying to that email.