Bundle Builder , 328 reseñas
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App is glitchy. Customer service takes forever to respond. I'm trying to run a business and expect more responsiveness for what I'm paying.
Hey Page Anchor team, we're sorry to hear you're having issues with Bundle Builder and have been disappointed with our delay in response - it looks like your emails came through to us outside of our office hours last night. We've noticed that our app has been uninstalled from your store, so we're unable to properly investigate the cause of your issue. However, we'd be more than happy to resolve this for you should you wish to reinstall, so please feel free to get in touch again.
Thanks for your patience - we hope to have the opportunity to improve your experience with Bundle Builder in the future!
This fantastic app bundle offers a wide range of exceptional possibilities that are visually appealing and highly functional. The developers provide excellent customer service, promptly addressing any issues and offering helpful solutions.
Hey Cosmetique Totale team, we really appreciate your 5* review of Bundle Builder - thanks so much! It's great to hear that you're super impressed with our app and the endless possibilities it provides for your store. Our team is dedicated to providing excellent customer service, so we're really glad to hear that we've been able to address any issues you've had and offer helpful solutions. Thanks again for choosing Bundle Builder, and for taking the time to share your positive experience with us!
I was recommended the app by someone, installed it (admittedly, did not check pricing beforehand) and to my surprise it's 3x more expensive for Shopify Plus users while offering no additional features/benefits. On the principle of "if they can afford plus they can pay us more too".
Immediately uninstalled.
Correct me if I'm wrong and if there are actual additional features for Shopify Plus users which explain the 3x price increase.
Hey there, thank you for your feedback.
We understand your concern regarding Bundle Builder’s pricing for Plus users, and would like to explain why it is set at this price point.
Plus merchants are usually larger operations, driving a higher than average volume of orders and sales. This requires additional resources both in terms of running costs of the app (such as server-side resources) and also providing faster support responses. We offer extended support and turnaround times for our Plus merchants to facilitate this scale and growth. While the core functionality of the app first appears similar, Plus merchants will be receiving a higher level of support from us to keep things running smoothly.
We’re committed to being transparent in all our operations, and we’re currently reviewing our Plus pricing plans to make sure it scales better with different size Plus merchants. Please let us know if you have any further questions or concerns, and thanks again for your feedback.
We have used Bundle Builder for many years, their customer service has always been fantastic and they have been quick to help us if we ever have an issue. Would highly recommend. Thank you
Thanks so much for taking the time to leave a review! I love how you've used Bundle Builder, to let customers build their own personalised wardrobe edit! If you need any help at all, just reach out to the team, and we'll be happy to assist!
This app has created a massive amount of sales over the holidays by letting us created different discounted "grab bags". Would definitely recommend!
Amazing App helping us give our customers true value for money!
Customer service is truly world-class! Tammy Reer Endz Underwear
Thanks Tammy, that's wonderful to hear. We hope Bundle Builder will keep bringing you lots of sales. Happy bundling!
This is a great solution to a complicated problem. My customers can now mix and match items to get a deal without having to deal with non-converting coupon codes. My only request is greater control over the styling on buttons, etc so less-aware customers are directed better but I have no complaints with the app or the support. This app has definitely paid for itself many times over.
So glad to hear that Bundle Builder has solved this issue for you. We are actually in the process of improving the button design options, so hopefully the app will soon meet all your needs. Thank you so much for your feedback!
Bundle Builder has allowed a small business like ours to offer the number one requested service from our customers--a Build Your Own gift box. Now, nearly 50% of our orders are placed using the Bundle Builder! Support is always listening to customers, and working to make it a better app constantly. All my questions are addressed and solved typically within 24 business hours, and I have asked a lot. I love this app. It has transformed my business. Yes, I have encountered hiccups along the way, but almost all have been solved---and without the app, I would have paid out thousands of dollars for custom development of a similar platform. No, it is not perfect, but with every new update they do, it gets better. And it is a great option for my shop. Very thankful for the app and the Agile team.
Thank you so much for your wonderful review. It's always great to hear Bundle Builder success stories. We're really grateful for your continuous feedback as it is this that will help us make Bundle Builder even better.
So simple to set up, and honestly this app is AMAZING! Exactly the thing that I was looking for to allow customers to create their own custom product bundles, and their customer service has constantly provided excellent assistance within 24 hours. I can't say enough about this one, and I don't really love leaving reviews, but this is one of the best apps we have come across.
Thanks for making this app. The interface is intuitive and the ability to completely customize bundles and layout is huge! We had an issue integrating an age-verification app with our product bundle pages, and the customer service team worked with us and the other app developers to resolve the issue. The Bundle Builder team was polite, responsive, and diligent in finding a solution that worked, and we're grateful for that. Thank you!
Many thanks for your kind review. We're so pleased that we could help you integrate the app into your existing store setup. I'll pass on the compliments to our team!