Kitenzo ‑ Bundle Builder
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Exceptional app and services. I had some questions regarding the initial configurations and Dale was able to resolve them all in a timely manner. Very happy with the setup of the bundle page and the integration with the cart. High recommend to anyone wants to elevate the average order value.
Very easy to work with.
Thank you so much for the kind words - we're really glad to hear it's been a smooth experience! We work hard to make Kitenzo as straightforward as possible, so this means a lot. Don't hesitate to reach out if there's ever anything we can help with.
Could be a little easier to edit bundles, and I wish that they counted to the sales on shopify, but they don't, so it messes up when I have to re-order products.
Thank you so much for the 4-star review and your honest feedback!
We’re sorry to hear that the bundle editing process has felt a bit clunky!
Regarding the sales data: our current bundle configurations are designed to sync accurately with Shopify’s inventory and reporting to ensure your re-ordering stays seamless.
As such, it appear that you might be using a legacy bundle type hasn't been fully integrated into the Theme.
We’d love to help you get that updated and to dive deeper into your specific workflow to see how we can improve this!
We’ll be reaching out via email to invite you to a brief call so we can walk through this together and ensure everything is working exactly as you need!
Complicated application to install when you have a personalized theme even if it is version 2.0. Their customer service is too slow, for 5 days I have been trying to correctly install their application which does not display the bindle in my store - I will have to delete it but a big waste of time this holiday season.
We're sorry to hear about the frustration you've experienced and understand how important it is to receive timely assistance - especially during the holiday planning season. Your input is valuable to us, and we take all user reviews seriously.
Firstly, we want to assure you that we are committed to providing timely support, and we'd like to note that our team responded to your email within 24 hours, as indicated by the auto email sent to you.
In regards to your recent issue, we would like to investigate the matter thoroughly to ensure a resolution. However, it has come to our attention that you have removed our access, hindering our ability to complete a comprehensive investigation.
We kindly request your assistance in updating your access to the app. This will enable our team to delve into the issue further and resolve any outstanding concerns.
The printed packing slip is loaded with code that is not just messy but confusing to our staff for fulfilment. a Bundle is 1 product not a whole bunch of individual products. I submitted a ticket but was informed this is how it is. Not very efficient for fulfillment
Thank you so much for sharing your feedback! We are truly sorry to hear that the packing slip layout is causing frustration for your fulfilment team.
We want to clarify that Kitenzo is designed to be flexible; so you can configure your bundles to display as individual products, rather than a single product!
While it sounds like there may have been some confusion on how to achieve this, we would love the opportunity to help you adjust these settings and to streamline your Bundle fulfilment process!
Please reach out to our team directly so we can get this resolved for you right away! You can either do this through the App, or through contacting us directly at support@kitenzo.com!
Looking forwards to your response!
I was having issues with how the app was incorporated into our website. Natalie and her team went above and beyond and fixed the entire set up. Now my bundles are integrated with our inventory!
Thank you so much for updating your review!
We’re absolutely thrilled to hear that Natalie and the team could go above and beyond to get your setup perfect!
It’s also great to hear that your bundles are now fully integrated with your inventory!
If you run into any more questions, please don't hesitate to get back in touch and let us know! We're here and always happy to help!
An amazing customer service, very fast, efficient, and especially solving all the issues we might encounter! I’ve rarely seen this, and it’s very pleasant! This app is really great, quality, price, and design! Thanks again to Denis for his precise help, and well done!
Wow, what a lovely review - it really makes us smile when we see such love for the product and our support! I agree, Denis is fantastic and he'll be delighted to know how much he helped!
We've loved helping you set up and get going. Please make sure to reach out should you need us! We look forward to partnering long into the future.
The app is great and we recommend it if you want to offer bundles intuitively. Support is very responsive and helped me solve compatibility issues with my theme. I recommend it 100%.
Thank you for your fantastic review and recommendation! We're delighted to hear that you find Bundle Builder intuitive and that our support team was able to assist you with the compatibility issues. Your recommendation means a lot to us. If you have any further questions or need additional support, we're always here to help. Thanks again for your kind words and for choosing Bundle Builder!
excellent application et un SAV exceptionnel.
Une aide et soutient de A à Z. Je recommande! merci pour votre professionnalisme
Thank you so much for your review! It was a pleasure to help you, and we can't wait to see where you go with your bundles! If you have any issues, or need any other help, just send us an email and we'll be there!
bonjour, J'ai retiré l'application malgré que ce soit trés bien mais des fichiers bloquent le bon fonctionnement de mon site. où puis je contacter le développeur ou le service client s'il vous plait
Hello! Thank you so much for using Bundle Builder! We've responded to your email, but it looks like the files you've highlighted don't belong to us - they belong to another app. Our email has let you know who you need to contact to get this resolved!
