Kitenzo ‑ Full Page Bundles

Kitenzo ‑ Full Page Bundles

Avis (361)

Note globale
4,4
Nombre d’avis par note
  • 73 % des avis sont des avis à 5 étoiles
  • 9 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 5 % des avis sont des avis à 2 étoiles
  • 10 % des avis sont des avis à 1 étoiles
20 septembre 2021

Appalling support. I have had no products displayed on my website for 8 days now. Reported the issue 5 days ago and still nothing has been done. I am loosing a fortune and probably a lot of customers. NOT AT ALL HAPPY !!!!

Postgift.UK
Royaume-Uni
Plus d'un an d’utilisation de l’application
Eight Apps a répondu 22 septembre 2021

Hi there - thanks for taking the time to leave a review. I appreciate how frustrating it can be when your bundles aren't working - however, I can see our support team have ...

7 juin 2022

Super disappointed in this app. It has so much potential yet there are 2 big issues- 1. Customer service doesn't answer your questions. Both times I've inquired about something they give a generic response and don't actually answer the issue I'm asking how to fix. I then have to waste my time asking the same question again stating that they didn't actually address my issue. 2. The multi sku ...

Westley
Royaume-Uni
Environ un an d’utilisation de l’application
Eight Apps a répondu 10 juin 2022

Thanks for taking the time to leave a review - we really do appreciate all feedback. Our merchant support manager has sent you an email, to try and assist, and we look ...

12 décembre 2019

Customer service for this app is exceedingly slow, often taking days to resolve issues or even receive a reply. We installed the app on the store on the 5th Dec, but have yet to actually use it due to multiple issues regarding the Multiple SKU set up.

We asked for installation help on the 5th but did not have it installed until the 9th (despite multiple emails). We also faced issues with bundles ...

myCigara
Royaume-Uni
12 mois d’utilisation de l’application
Eight Apps a répondu 12 décembre 2019

We're really sorry to hear that you've been experiencing issues with our app. Our Support Team have tried to contact you numerous times as we have found a solution. If you ...

17 novembre 2023

Just started using bundle builder 1.5 weeks ago to build gift sets for the holidays. I have submitted 3 tickets and received no response. This is a critical - the MOST important part of our holiday planning and to get no response is really frustrating as we have spent a lot of time picking out which bundle app to use (tested 10!) to try and find the one that had the best design and capabilities. ...

Hello Norden
États-Unis
11 mois d’utilisation de l’application
Eight Apps a répondu 20 novembre 2023

We're sorry to hear about the frustration you've experienced here, as we understand how important it is to receive timely assistance - especially during the holiday planning ...

Modifié le 23 juillet 2020

Doesn't work the app won't let you save bundles which are the essence of the app, also support stopped answering after realized they had no idea what to do.

MUNDO IN
Mexique
10 mois d’utilisation de l’application
Eight Apps a répondu 24 juillet 2020

Thank you for your feedback. Sadly we have been unable to trace any previous communications from you, however I have just reached out to you directly as we are very keen to ...

8 novembre 2022

At this point unusable. They offered to help almost a week ago, but they don't respond to email in a timely fashion. I'm at 6 days. The UX was really hard to figure out. I had to wait days for an appointment for help, and mostly figured it out during that time, it seems like it will be a great app. There is easy to add CSS to help the design flow and better match our site. They had a few helpful ...

Threads 4 Thought
États-Unis
6 mois d’utilisation de l’application
Eight Apps a répondu 9 novembre 2022

Hey there, so sorry to hear that you've been disappointed with our communication & support. I can see that whilst the team were working on the update to your store to assist ...

15 décembre 2022

I am very disappointed in the support. Recently an update was made to the app which removed one of the reports that my company relied on heavily. It’s been two weeks now since I’ve reached out to them on my own and about a week since the soft handoff with Shopify. I’ve received no response and Shopify support was also very useless in this matter. I’ll be finding alternative options for my stores ...

myheatups
États-Unis
5 mois d’utilisation de l’application
Eight Apps a répondu 16 décembre 2022

Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out ...

8 décembre 2022

Just Tragic. I have installed Bundle Builder for months, and it just doesn't work. Countless hours spent with Shopify Support, a contracted developer, and no results. When we said the app didn't work, The Bundle Builder support team just sent through an arbitrary reason, that Shopify didn't agree with, and our own developer couldn't agree with. The support team go a week or more without ...

Industrial Athletic
Nouvelle-Zélande
4 mois d’utilisation de l’application
Eight Apps a répondu 9 décembre 2022

Hey there, we're really sorry to hear that you've been unhappy with Bundle Builder and the support you have received. We're still investigating the issues you're experiencing ...

11 mars 2020

The product has a lot of bugs and the customer service only responds by sending emails that give you links to their "help" pages. Do not waste your time or money. We had to pay $50 for an install fee and the app still did not work.

gotthebox
États-Unis
4 mois d’utilisation de l’application
Eight Apps a répondu 12 mars 2020

We're sorry to hear your feedback and we're very happy to investigate your issue further, so we can help you resolve it.

To clarify, we DO NOT charge any installation fee ...

19 mai 2022

I deleted this app and I am still being charged for it... I need someone to get in contact with me asap

Taimed Society
États-Unis
3 mois d’utilisation de l’application
Eight Apps a répondu 20 mai 2022

Hey Taimed Society,
We've looked into your query.
Shopify’s recurring app charges are billed with the next Shopify 30-day invoice. For your store, the bill on May 5 includes ...