Bundle Builder , 328 avis
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This app is really easy to use and set up. With it we were able to differentiate our kids fashion box business from others by allowing our customers to 'build their own' box. We love it's simple and modern style and easily syncs with our store products that we easily update each season.
Thanks so much for reviewing Bundle Builder (and working with us on a case study), we're so glad that our app is helping you differentiate your business!
At this point unusable. They offered to help almost a week ago, but they don't respond to email in a timely fashion. I'm at 6 days. The UX was really hard to figure out. I had to wait days for an appointment for help, and mostly figured it out during that time, it seems like it will be a great app. There is easy to add CSS to help the design flow and better match our site. They had a few helpful suggestions. Mostly they pointed out that my configuration was an issue that i needed someone from their team to help fix the theme so the checkout worked correctly. That was almost a week ago, have you heard from them? My 14 day trial is almost up, and I still can't use it. I'm hoping this review will help with their communication.
Hey there, so sorry to hear that you've been disappointed with our communication & support. I can see that whilst the team were working on the update to your store to assist with your query, your ticket was moved to the back of the queue in our system with each new email you sent - we work on an oldest to newest approach, and this is highlighted in our auto-reply emails. We look forward to hearing back from you to check you're happy with the recent updates, or to make any quick alterations if needed! Thank you :)
Bundle builder has helped us tremendously to add a new feature to our store which has helped us up our sales by a significant amount. We implemented the feature on our underwear store, frankees.com, to allow for a 10% discount when a consumer chooses matching underwear for them and their partner and it has made up about 50% of our total sales volume!
Brilliant app, we are extremely pleased with the results.
Good quality and quick support!
Customizable templates and all integrated with the Shopify's native system. Amazing job, keep it up!
Thank you for the kind review, I'll make sure to pass on your compliments to our team. Happy bundling!
I am very disappointed in the support. Recently an update was made to the app which removed one of the reports that my company relied on heavily. It’s been two weeks now since I’ve reached out to them on my own and about a week since the soft handoff with Shopify. I’ve received no response and Shopify support was also very useless in this matter. I’ll be finding alternative options for my stores moving forward.
Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out multiple emails with updates for your issue, that haven't got through to you - we're currently working with Shopify to understand why this has happened, but a member of our Support team has also reached out from another email address following this, to try and assist. In the meantime, we have just added this feature that has been requested back into the app, and should now be live. Please let us know if there is anything else that we can help with!
I used this app to sell bundles across collections and it was excellent! The support team is also 5* and gets back to you very quickly if you need their help.
Thank you for leaving such a wonderful review! We love that for every pair of socks you sell, a pair is donated to someone experiencing homelessness - it's such an honour knowing that by increasing your average order value with Bundle Builder, our app is helping you make a positive impact on those in need!
Feel free to reach out if you need any further assistance - thank you for choosing us to be part of something so special, and keep up the incredible work!
We have had a great experience with BundleBuilder and the folks at Agile - from the beginning we knew this was the only app that could get close to what we were trying to build (a custom order "basket" where you could pick and choose items to fill up to a certain quantity, and do so in a user friendly manner).
Agile has built their app in a very systematic way that allows for tons of customization (we wrote some custom CSS, but were pleased with the amount of flexibility in the source code, which allowed for all that custom styling). Moreover, they were willing to walk us through any issues, and even developed new features for the app based on our specific needs! Talk about fantastic service.
Thanks especially to Susi & Spencer for your support, and to the team for helping grow our business in a very real way. Would recommend to anyone needing something similar.
Cheers!!!
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Pinckney Cookie Cafe
lovethesecookies.com
Straight forward and easy to set-up. The onboarding process was easy, and minor changes were handled quickly and seamlessly by the developers. The bundle creation isn't immediate as the app creates an unique product for the set-up I chose, but it isn't unreasonable.
Thanks so much for your kind words - we're so pleased you've found our app so straight-forward and seamless! Our support team work really hard to respond to queries as quickly and efficiently as possible, so we really appreciate you recognising this. Feel free to reach out if there's anything else you need, and thanks again!
UPDATE: After a couple of months of using this app, I am updating this review. We had success with reinstalling the app. Building the app to suit our company's needs has had its share of difficulties and has taken quite a bit of time to build, but it is a good app. The support team doesn't often understand our questions, but we are getting there. Previous review:
We have had a hard time with this app. We made a mistake using the dummy at first and have been trying to fix our mistake. Customer support has been slow to respond and just keeps telling us they have fixed the issue, but failed to actually fix anything while also failing to answer our questions. We are going to give the app another shot by deleting and restarting in hopes that our mistake is what caused all the issues. I will update this review if we have a more positive experience the second time around.
Sorry to hear you've run into problems. From your support ticket, it looks like there were issues with the installation that were fixed by the uninstallation and reinstallation of Bundle Builder. Hope you had a more positive experience second time around, and if you have any questions at all, please do let us know, we're here to help.
This is an incredible app. It has many versatile options to let customers create custom product bundles. We have tried 5 or 6 other bundle building apps and this is the only one that was super simple to use and let us achieve what we wanted.
Support has been impeccable. There were a couple things that I needed customized for our store and Jenny and Susi stepped up to the plate and worked with me until I was fully satisfied. Highly recommended!