Bundle Builder | Kitenzo
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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UPDATE: Team reached out to help. We will be using this app. It seems to be the best option for a Bundle Builder page.
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Basically told us we need to find a developer to make a certain part of the app work with our theme (The app reformatted the cart page, hiding the checkout button and other weird stuff). Unfortunate cause the app seemed perfect for what we are looking for.
Thanks for the review, and apologies the app didn't integrate as easily as expected. 'Mini-carts', especially those that use AJAX, can cause a few issues, but we're happy to work out any teething problems. The team will reach out today to see if we can get you up and running ASAP.
Overall great app to use on the site & increase on ROI.
Unfortunately their customer service is terrible. I've reached out several times & no one got back to me which was disappointing. I really hope they sort this out as you could lose customers.
Hey there - thank you for taking the time to leave us a review. I can confirm that we've responded to all of your emails in December, but we've had some issues with our ticketing system, and so it looks like these replies might not have reached you! A member of the team will be reaching out again from their direct email address to try and assist - please keep an eye out for this in the next 5 minutes!
So far so good with this app, really fulfilled the purpose. I am still testing to see if it reduces inventory after order is paid or after other is fulfilled. My store is not live yet, so I have to monitor a bit. I bought this for inventory purpose as it's easier to bundle and no need to monitor inventory of the individual product. On another hand I can not give it 5 stars as I feel it's an expensive app for what it does.
Thanks for your positive review! If you ever find yourself in need of more advanced parts of the apps capabilities - multi section bundling, discounting, minimums - let us know, and we'd be happy to walk you through the options :)
This fantastic app bundle offers a wide range of exceptional possibilities that are visually appealing and highly functional. The developers provide excellent customer service, promptly addressing any issues and offering helpful solutions.
Hey Cosmetique Totale team, we really appreciate your 5* review of Bundle Builder - thanks so much! It's great to hear that you're super impressed with our app and the endless possibilities it provides for your store. Our team is dedicated to providing excellent customer service, so we're really glad to hear that we've been able to address any issues you've had and offer helpful solutions. Thanks again for choosing Bundle Builder, and for taking the time to share your positive experience with us!
We installed this app Sep 8, it's now Sep 13. We have not gotten it setup the way it is needed.
We requested help with the install and received a request for access on Sep 9, granted it immediately, spoke to support and confirmed, by Sep 10 after a follow up email to ask if it was done.... it had been installed. Great.
Running through the app and building bundles we noticed a number of issues and needed help understanding how to configure the app.
The spacing between the products in the row and in the page, especially on mobile was far too big. Also there were glitches with the quantity display when a product was added to the bundle.
We wrote them about these questions Sep 12 and explained we were setting up before launch and needed help with this as soon as possible.
Today Sep 13 we can get an email early in the morning. We follow up with questions about the problems written above. No response.
Their customer service is 9.30am to 5pm GMT, Monday to Friday and you pretty much only get 1 response a day from them - even if they do not help.
What this means is - you won't get what you need done without days going by because the communication and service is not there.
We have no idea if this app is of any use but if you can't fix issues yourself - good luck. Now it's been 5 days since we installed this app and we can't even launch it with confidence.
Updated review will be provided when they address our issues and we can actually see how this works.
We are so sorry to hear that we were unable to help you in getting the app set up in line with your requirements. We continuously try to improve the default functionality of our app to ensure it will satisfy the needs of as many users as possible, but we fully appreciate that every store has a different setup.
We have an ever-growing knowledge base on our website that provides our users with the tools to customise the app to meet their needs.
As we are a small team of UK-based developers, unfortunately we are not always able to provide customised setups. If you would like any additional information, we’d be more than happy to assist you.
This is a very flexible app that does allow you to create bundles. Tech support was very friendly and helpful. If you are looking for custom bundles this is the app for you. https://www.kinkytoy.store
Thanks so much for leaving a review, and so glad you're happy with the tech support you received, i'll pass on your notes to the team :)
Emailed support two weeks ago, but didn't get their response. They replied to me saying they can't receive my email and then I wrote back. There is no reply since then... I don't know why this happened as my email is totally working fine or they just don't want to help me because I'm still during the trial period...
Thank you for reaching out, and I'm sorry to hear you haven't received our email replies! Our support team have replied to your emails over the last few weeks, but it looks like there's an issue with our replies reaching you. I'm really sorry about the inconvenience - if our replies aren't showing in your Spam folder, could you please get in touch via support@bundlebuilder.app with an alternate email address, and we'd be more than happy to help you with anything you need!
Support has been really slow to reply, and it starting to take multiple emails to get a reply for the same issue. We're talking waiting multiple days now to hopefully get a reply, and when they do reply they don't actually provide a solution. I think the app can be useful if set up correctly, but the lack of support that you'll most likely need is going to be the main reason you don't keep the app. As of now i can only give them 2 stars and wouldn't recommend this app since I believe support should be a main focus for them and they clearly don't value it as much as they should.
Hey Kreative Living team, thank you for your feedback. We’re sorry to hear that you’ve been disappointed with your experience with us, and we apologize for any inconvenience that the delay in resolving your issues may have caused you. We really value all feedback, and are committed to improving the experience of all merchants wherever we can - through the app functionality itself, and also our support processes.
I can see that whilst the team were investigating your issues, your ticket was moved to the back of the queue in our system with each new email sent - we work on an oldest to newest approach, highlighted in our auto-reply emails, which can cause the delays to our response time. We hope that the recent solution offered to you by our support team has now fully resolved your issues, but please feel free to contact us if you have any further questions - we hope to have the opportunity to provide you with a positive experience with us moving forwards!
Fantastic support! I tried two other apps before settling on this one. I needed help to set it up and Adam was very patient. He helped me every step of the way so that my products in the bundles look exactly the way I need them to be.
For me the support was most important. I will now have to see how my clients like the new bundles....hope to sell lots.
Thank you for taking the time to leave such wonderful feedback, we're so pleased our live chat support sets us apart from the other bundling apps you've tried! We're so excited to see you sell more of your beautiful singing bowls per order, and feel free to get back in touch if you need anything else. Thanks again, and take care!
I don't know Why is this app always change my theme code.The worst thing is that the price of the bundle and the inventory quantity often change. How do I sell normally?
Hey, we've tried reaching out via email, but not had a reply as yet. Just to confirm that Bundle Builder doesn't change theme code, it adds three files into your 'Snippets' folder on install, but these are standalone, and won't affect your theme. The price of the bundle changes based on conditions. So the 'from' price would show how long the price could possibly be with minimums and products to choose from. If you need more help, please reach out, our support team are happy to walk you through getting setup :)