Kitenzo ‑ Full Page Bundles

Kitenzo ‑ Full Page Bundles

Avis (361)

Note globale
4,4
Nombre d’avis par note
  • 73 % des avis sont des avis à 5 étoiles
  • 9 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 5 % des avis sont des avis à 2 étoiles
  • 10 % des avis sont des avis à 1 étoiles
Modifié le 14 juillet 2022

The app is actually very good to let you offer a "Build a box" product in your store. We've had issues with the developer making updates without telling the customers and breaking things in the process. Support answers tickets within 24 hours, but only once a day... so good luck fixing issues with them. They will try to assign blame to other apps when you reach out to them. If you pressure them ...

KandJu
Canada
Presque 5 ans d’utilisation de l’application
Eight Apps a répondu 14 juillet 2022

Thank you for updating your review and highlighting how Bundle Builder is doing a good job of offering 'Build a box' functionality on your store. We are truly sorry for the ...

13 janvier 2023

We LOVED Bundle Builder and it worked great, until we wanted to add subscription services to our site. We set up Recharge for our subscriptions, and now Bundle Builder does not work. It dumps our customer's bundles right at checkout, leading to so much frustration. We are now tasked with finding a new bundle app that can work with Recharge.

Fontana Candle Co
États-Unis
Environ 2 ans d’utilisation de l’application
Eight Apps a répondu 16 janvier 2023

Hey there, thank you for leaving us a review - we really value all merchant feedback. Bundle Builder is compatible with most apps & Shopify features, provided that they do ...

19 novembre 2020

THREE THINGS I WOULD CHANGE TO BUNDLE BUILDER APP hello i want to know where can i communicate if i have a question? after that i want to make some comments on what if i could change i would:
the bundles show a price which is not accurate because it depends, once you choose the bundle, which flavor you want hence the price, but if you remove it is is also removed in the subtotal, it would be ...

PACHIMAMA
Mexique
Plus d'un an d’utilisation de l’application
Eight Apps a répondu 7 décembre 2020

If you want to get in touch with the support team, our email is support@bundlebuilder.app.

We can help with the pricing. The pricing of bundles are variable (that what makes ...

10 septembre 2019

Fine app almost does what I need, lacks a few things. But the main problem is that the support doesnt reply.

Läsk.se
Suède
8 mois d’utilisation de l’application
Eight Apps a répondu 17 septembre 2019

Hi, sorry to hear you have not had a response from our support team. I have sent an email over this week, but haven't received a response. If you could email us at support@ ...

25 mars 2021

App works well but the customer support is very bad. They do not offer chat or calls and it can take a while to get an email back, especially if you are on different time zone. They mostly send you documentation for you to find the solution.

Biota Eco Wear
Colombie
5 mois d’utilisation de l’application
Eight Apps a répondu 7 avril 2021

Hello Biota Eco Wear - thank you for the review. We're pleased to let you know that we offer both onboarding calls and live chat, and our support team have been in contact ...

Modifié le 13 octobre 2020

Updated review!
App install was a bit complicated but it was manageable as I followed the instruction step by step. Spent quite few days to get around with app. Maybe because I am not a developer... Had to ask a lot of questions. I guess multi- SKU bundle on shopify is very complicated... After a week and with the help with customer service, I have set up the app finally and will try to use it. ...

KNOK
Allemagne
5 mois d’utilisation de l’application
Eight Apps a répondu 13 octobre 2020

Thanks for your review of Bundle Builder! Glad we could help you get setup, we wish you every success with bundles on your store!

Modifié le 20 septembre 2021

Was initially quite satisfied with the app's functionality, but the app's server crashed right on our launch date and the app wasn't functioning for more than an hour. We received an intimation after we wrote to them to check what was wrong. But some of my earlier support requests were still unanswered. Adam from the support team was helpful, but overall the responses aren't quick enough.

Notcoy
États-Unis
2 mois d’utilisation de l’application
Eight Apps a répondu 15 septembre 2021

Thanks for taking the time to update your review - we really do value all feedback. Unfortunately, our server did experience some downtime, but the team worked to get this up ...

27 novembre 2021

I used this app to help me bundle my black friday deals. The set up was easy and it work for that purpose. I have a few grievances with the app though. 1. I don't like that fact that you can't schedule have the free version auto disable. I don't know if this is a feature on the paid version. 2. When I print out my invoice, the items do not show up individually which means that I have to refer ...

Beyond 21 Boutique
États-Unis
Environ un mois d’utilisation de l’application
Eight Apps a répondu 29 novembre 2021

Hey there - thanks for taking the time to leave us a review! I'm sorry to hear there were a few things you weren't happy with in the app - for your second point, I can see ...

Modifié le 12 décembre 2022

App is fine when working - customer service team is a little slow on responding. would be great if they had a live chat function instead

LA GROTTA COLLECTIVE
Royaume-Uni
Environ un mois d’utilisation de l’application
Eight Apps a répondu 9 décembre 2022

Thank you for the updated review! We have a live chat function that can be accessed by clicking the 'Support' chat button in the bottom right corner of our support site here: ...

29 décembre 2022

Overall great app to use on the site & increase on ROI.
Unfortunately their customer service is terrible. I've reached out several times & no one got back to me which was disappointing. I really hope they sort this out as you could lose customers.

MINTD Box
Royaume-Uni
27 jours d’utilisation de l’application
Eight Apps a répondu 29 décembre 2022

Hey there - thank you for taking the time to leave us a review. I can confirm that we've responded to all of your emails in December, but we've had some issues with our ...