
Kitenzo ‑ Full Page Bundles
속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
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Awesome app + no support is the best way to sum up the experience with this app.
Hey Nyloon, Thank you for providing this feedback. We’re sorry, at the time of writing, you felt there was no support for the app (but glad you think Bundle Builder is awesome!) Now we’ve fixed the missing email problem, we’re always here and happy to help with any questions you might have :)
Emailed support two weeks ago, but didn't get their response. They replied to me saying they can't receive my email and then I wrote back. There is no reply since then... I don't know why this happened as my email is totally working fine or they just don't want to help me because I'm still during the trial period...
Thank you for reaching out, and I'm sorry to hear you haven't received our email replies! Our support team have replied to your emails over the last few weeks, but it looks like there's an issue with our replies reaching you. I'm really sorry about the inconvenience - if our replies aren't showing in your Spam folder, could you please get in touch via support@bundlebuilder.app with an alternate email address, and we'd be more than happy to help you with anything you need!
Support has been really slow to reply, and it starting to take multiple emails to get a reply for the same issue. We're talking waiting multiple days now to hopefully get a reply, and when they do reply they don't actually provide a solution. I think the app can be useful if set up correctly, but the lack of support that you'll most likely need is going to be the main reason you don't keep the app. As of now i can only give them 2 stars and wouldn't recommend this app since I believe support should be a main focus for them and they clearly don't value it as much as they should.
Hey Kreative Living team, thank you for your feedback. We’re sorry to hear that you’ve been disappointed with your experience with us, and we apologize for any inconvenience that the delay in resolving your issues may have caused you. We really value all feedback, and are committed to improving the experience of all merchants wherever we can - through the app functionality itself, and also our support processes.
I can see that whilst the team were investigating your issues, your ticket was moved to the back of the queue in our system with each new email sent - we work on an oldest to newest approach, highlighted in our auto-reply emails, which can cause the delays to our response time. We hope that the recent solution offered to you by our support team has now fully resolved your issues, but please feel free to contact us if you have any further questions - we hope to have the opportunity to provide you with a positive experience with us moving forwards!
We installed this app Sep 8, it's now Sep 13. We have not gotten it setup the way it is needed.
We requested help with the install and received a request for access on Sep 9, granted it immediately, spoke to support and confirmed, by Sep 10 after a follow up email to ask if it was done.... it had been installed. Great.
Running through the app and building bundles we noticed a number of issues and needed help understanding how to configure the app.
The spacing between the products in the row and in the page, especially on mobile was far too big. Also there were glitches with the quantity display when a product was added to the bundle.
We wrote them about these questions Sep 12 and explained we were setting up before launch and needed help with this as soon as possible.
Today Sep 13 we can get an email early in the morning. We follow up with questions about the problems written above. No response.
Their customer service is 9.30am to 5pm GMT, Monday to Friday and you pretty much only get 1 response a day from them - even if they do not help.
What this means is - you won't get what you need done without days going by because the communication and service is not there.
We have no idea if this app is of any use but if you can't fix issues yourself - good luck. Now it's been 5 days since we installed this app and we can't even launch it with confidence.
Updated review will be provided when they address our issues and we can actually see how this works.
We are so sorry to hear that we were unable to help you in getting the app set up in line with your requirements. We continuously try to improve the default functionality of our app to ensure it will satisfy the needs of as many users as possible, but we fully appreciate that every store has a different setup.
We have an ever-growing knowledge base on our website that provides our users with the tools to customise the app to meet their needs.
As we are a small team of UK-based developers, unfortunately we are not always able to provide customised setups. If you would like any additional information, we’d be more than happy to assist you.
i loved the idea of the app ...but the support is so slow in response and help me install the app ...i really think to uninstall the app because of the support ...it is now 5 days and I am not getting solution to the problem
Hey, we have reached out a few times via email, but haven't received a reply since August the 30th. We'll look into if we can reach out to your via your stores contact page or socials, as there seems to be an issue with emails getting lost?