Bundle Builder , 298 recensies
We've tried over and over again to use this app but it is very glitchy and does not work properly! We've lost a lot of sales using this app and support cannot fix the glitches either. Do not recommend.
Sorry to hear you ran into problems using our app. I can see you had issues integrating our app into your theme, but have since uninstalled. We can 100% jump in and sort out any issues you may be experiencing, so if you re-install, just pop us an email and we'll take a look right away.
The bundles are not properly tracking inventory on a few products and customer service has been unable to resolve the issue for several weeks. I am canceling, hoping that customer service refunds me for the month that they have been trying to resolve my issues.
Hey NFT Kitchen team, we're so sorry for the delay in resolving your inventory tracking issue with Bundle Builder. Our Merchant Support Manager has reached out to you to assist, with our developers on hand to prioritise resolving the issue for you. We apologise again for the inconvenience caused, and look forward to hearing back from you.
I am very disappointed in the support. Recently an update was made to the app which removed one of the reports that my company relied on heavily. It’s been two weeks now since I’ve reached out to them on my own and about a week since the soft handoff with Shopify. I’ve received no response and Shopify support was also very useless in this matter. I’ll be finding alternative options for my stores moving forward.
Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out multiple emails with updates for your issue, that haven't got through to you - we're currently working with Shopify to understand why this has happened, but a member of our Support team has also reached out from another email address following this, to try and assist. In the meantime, we have just added this feature that has been requested back into the app, and should now be live. Please let us know if there is anything else that we can help with!
I am very disappointed in the support. Recently an update was made to the app which removed one of the reports that my company relied on heavily. It’s been two weeks now since I’ve reached out to them on my own and about a week since the soft handoff with Shopify. I’ve received no response and Shopify support was also very useless in this matter. I’ll be finding alternative options for my stores moving forward.
Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out multiple emails with updates for your issue, that haven't got through to you - we're currently working with Shopify to understand why this has happened, but a member of our Support team has also reached out from another email address following this, to try and assist. In the meantime, we have just added this feature that has been requested back into the app, and should now be live. Please let us know if there is anything else that we can help with!
Just Tragic. I have installed Bundle Builder for months, and it just doesn't work. Countless hours spent with Shopify Support, a contracted developer, and no results. When we said the app didn't work, The Bundle Builder support team just sent through an arbitrary reason, that Shopify didn't agree with, and our own developer couldn't agree with. The support team go a week or more without contacting us, then state its been escalated, only to find nothing happens, at all. Stay away. They have no idea.
Hey there, we're really sorry to hear that you've been unhappy with Bundle Builder and the support you have received. We're still investigating the issues you're experiencing with the app as a priority, and will provide an update as soon as we have one. Please note that we value all feedback and are committed to providing the best experience we can for our customers - we look forward to resolving this for you!
At this point unusable. They offered to help almost a week ago, but they don't respond to email in a timely fashion. I'm at 6 days. The UX was really hard to figure out. I had to wait days for an appointment for help, and mostly figured it out during that time, it seems like it will be a great app. There is easy to add CSS to help the design flow and better match our site. They had a few helpful suggestions. Mostly they pointed out that my configuration was an issue that i needed someone from their team to help fix the theme so the checkout worked correctly. That was almost a week ago, have you heard from them? My 14 day trial is almost up, and I still can't use it. I'm hoping this review will help with their communication.
Hey there, so sorry to hear that you've been disappointed with our communication & support. I can see that whilst the team were working on the update to your store to assist with your query, your ticket was moved to the back of the queue in our system with each new email you sent - we work on an oldest to newest approach, and this is highlighted in our auto-reply emails. We look forward to hearing back from you to check you're happy with the recent updates, or to make any quick alterations if needed! Thank you :)
Super disappointed in this app. It has so much potential yet there are 2 big issues- 1. Customer service doesn't answer your questions. Both times I've inquired about something they give a generic response and don't actually answer the issue I'm asking how to fix. I then have to waste my time asking the same question again stating that they didn't actually address my issue. 2. The multi sku option applies your bundle discount within shopify's discount section so you can't add another code at checkout. This is a problem because then customers can't use a promo we're offering on the bundle. The single sku option creates dummy products once it reaches 99 variants which they really should make clear up front. We built a whole custom flow only to find out that we'll have tons of duplicate products which messes with our SEO and website search.
Thanks for taking the time to leave a review - we really do appreciate all feedback. Our merchant support manager has sent you an email, to try and assist, and we look forwards to resolving this for you!
I deleted this app and I am still being charged for it... I need someone to get in contact with me asap
Hey Taimed Society,
We've looked into your query.
Shopify’s recurring app charges are billed with the next Shopify 30-day invoice. For your store, the bill on May 5 includes the app subscription from April 20-May 20. You uninstalled on May 3rd, but the Bill was created on Apr 22, 2022, but you didn’t get the invoiced charge until May 19th. Which is confusing, but unfortunately out of our control.
However in this instance we'd like to offer you a refund. Please get in touch with our support team - they've sent you an email :)
Good app initially but now awful! It has stopped working and the support is non existant! Very very dissapointed. I was expecting better. I would avoid. Currently looking for an alternative
Thank you for taking the time to leave us a review - we really do value all merchant feedback! I can see our team identified an issue with another app you've installed, and have reached out to you several times over the past week to resolve this, without a response. We're more than happy to help - just drop us an email!
Appalling support. I have had no products displayed on my website for 8 days now. Reported the issue 5 days ago and still nothing has been done. I am loosing a fortune and probably a lot of customers. NOT AT ALL HAPPY !!!!
Hi there - thanks for taking the time to leave a review. I appreciate how frustrating it can be when your bundles aren't working - however, I can see our support team have fully resolved this problem for you, after identifying some Javascript errors on your theme which were preventing the app from functioning.
We're a small team, based in the UK, operating Monday-Friday - if you need any other help with the app, please don't hesitate to let us know.