Bundle Builder
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Amazing support team! Love your app!
Everything perfect! Our shop need bundle builder for our product packages, and Bundle Builder is the best that we choice! Thank you, support team!
Hi there LUX SPA SHOP - Great to see you making the most of Bundle Builder! Thank you for your time today and for your wonderful 5-star review! :)
A main aspect of our business model is offering multiple wedding services within one product -- a bundle. Using Bundle Builder has saved us an immense amount of time and manual effort. We also like that we were able to code our our own template to make it look more inline with our theme. Plus, their support has also been immensely helpful when we have an issue that arises.
Thank you so much for your amazing review - it's so exciting to hear how much of a positive impact Bundle Builder has had on your company! The work you've done with our template creator feature is incredible, and your storefront looks absolutely beautiful - if there's anything else we can help you with, please do let us know! Thanks again, and take care.
This app is wonderful and the support has been absolutely amazing!!! I needed to contact support multiple times with questions and about making some modifications to the way the app looks on my site. They were always gracious and super helpful and always quick to respond with my numerous requests.
I love how I've been able to customize many parts of the builder page using their custom CSS feature.
Very pleased with the app and especially the support that I have received thus far!
Very happy with this app, exactly what we were looking for, i would love to have a starting template/s when using the template creator for quicker setup, but for now we accomplished what we were looking for. Exceptional customer service i have to add! Shoutout to Natalie who was very patience and guide me with all my doubts :)
Thank you so much, Caprichos de Goya, for your wonderful review! We're thrilled to hear that Bundle Builder has been exactly what you were looking for.
We understand the need for pre-built templates to make the setup process quicker and easier, so we're excited to let you know that this is something we're currently working on! We appreciate your patience and understanding in the meantime.
Our team is dedicated to providing exceptional customer service, and we're glad that Natalie was able to guide you patiently and address any issues. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
The app was buggy in general, however I could live with that.
The key issue was the the front end product (bundle) looked entirely different to a standard product UI. This obviously is off putting to the customer and isn't consistent with the rest of our site.
There is a feature to add in a custom template to address this problem, however, this would require you own time or another developers time to create.
So the app is, by its very nature, an incomplete product.
In terms of stock keeping and tracking, it works as it should. The front end look and feel needs a lot more work.
Hey there, thank you for your feedback. We're sorry to hear you felt that Bundle Builder's UI wasn't consistent with the rest of your store - we appreciate that customising templates can take time, and this is definitely something we will keep in mind in the near future when working to improve the app.
If there is anything else we can do to help make your experience with Bundle Builder more positive moving forwards, please feel free to reach out to our support team to accommodate your store's needs wherever possible!
I am very disappointed in the support. Recently an update was made to the app which removed one of the reports that my company relied on heavily. It’s been two weeks now since I’ve reached out to them on my own and about a week since the soft handoff with Shopify. I’ve received no response and Shopify support was also very useless in this matter. I’ll be finding alternative options for my stores moving forward.
Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out multiple emails with updates for your issue, that haven't got through to you - we're currently working with Shopify to understand why this has happened, but a member of our Support team has also reached out from another email address following this, to try and assist. In the meantime, we have just added this feature that has been requested back into the app, and should now be live. Please let us know if there is anything else that we can help with!
I'm updating my review from one star to FIVE STARS. At first I hated the app - lots of bugs, slow customer service, etc, I gave Agile my "two cents" so to speak and ever since then, they have been nothing but helpful and responsive. Well, their customer service team has been extremely responsive to problems, has helped to make the app more aesthetically pleasing on my site and has really done everything they could/can to help me. I really appreciate that and now, with this new experience, highly recommend this app. The conversion rate on it is great as well, and in the end....isn't that what matters?
Thank you so much for your wonderful review. We're really glad that we have managed to reaffirm your belief in us and in Bundle Builder. Hopefully the app will continue to help increase your conversion rate. I'll make sure to pass on the compliments to our team!
The support team were great as I had some issues setting it up, the resolved this and communicated extremely well. The app is great for a mix and match business model!
Thank you so much for your review. Our support team will be very happy with your feedback. We want our app to be as flexible as possible, so it's great to hear that it suits your mix & match model. Happy bundling!
What should i say, great support and a great "app". Support is fast and they do their best!
cheers
Sven Jack - Der Haferflockenriegel
Thank you for your review, Sven Jack! We really appreciate your awesome feedback on Bundle Builder and the team behind it! Let us know if you need any further support from us - we're happy to help!
Love this app. Its made our website super simple for customers, and for us. Its simple to set up and update and is flixible during use. Their support have been fantastic with me, they were able to both point me towards help content, and then deep dive into my issue on my account within a few hours which was very useful. They're friendly, fast and have the answers.
We're so pleased to hear that Bundle Builder has helped to improve your customer journey. We work very hard to make our app as easy to use as possible, so it's very rewarding to read your feedback. I'll make sure to pass on your comments to the team. Happy bundling!