Bundle Builder , 328 recensioner

Helhetsomdöme
4
Antal per omdömesnivå
  • 71 % av omdömena har 5 stjärnor
  • 10 % av omdömena har 4 stjärnor
  • 4 % av omdömena har 3 stjärnor
  • 5 % av omdömena har 2 stjärnor
  • 10 % av omdömena har 1 stjärnor
6 februari 2021

Started off as a great app, but unfortunately, the unresponsive customer service really let this app down. I have been waiting for my issue to be solved since the 26th of Jan, almost 2 weeks later no luck on resolving the problem. I have so much inventory that was seasonal for valentines day, and due to the 1-2 day replies and the responses not helping address the problem, I have managed to miss my window of selling and missed many orders from waiting customers. For an e-commerce business that runs 24/7, support should be available much more freely, including weekends. I asked multiple times if the team could help support me in one sitting so I would not waste more time going back and forth with more emails, this request was ignored and continued with long replies. I do not recommend, save your time and money and look elsewhere.

Scrapbook It Shop
Storbritannien
3 månader användning av appen
Bundle Builder svarade 9 februari 2021

Hello Scrapbook It Shop - we have been in contact via our help desk to try to assist in correctly configuring Bundle Builder for you - so that you can enjoy the benefits of the app.

We can help set up the correct template and accurately integrate the bundles to your store in the recommended way, we can also advise on a few other configuration points and get things running smoothly for you. If you would like us to do so, please feel free to reach out. All the best.

6 juni 2023

The absolute worst customer support we've ever experienced. No matter how good the functions of the app seem, it's not worth it.

Since originally contacting Bundle Builder nearly three weeks ago re: a few app features and cart integration, we've received no less than three messages telling us integration is complete, only to discover it's as broken as it was day one. Responses to our concerns have been slow, generic, and astonishingly unhelpful. Promises to elevate our ticket or get back to us in a timely manner have proven meaningless. On our end, we've been ready to send bundles live for two weeks, but have been hamstrung by the developer's inability to deliver on simple elements, like prices showing correctly in cart. The waste of time and loss of revenue resulting from our experience with Bundle Builder has been staggering.

The only reason we haven't uninstalled the app yet is because we're a small team, and to find a replacement and build the bundles will take time we can't afford. However, our patience is wearing thin. I expect our experience (and our review) will change if these issues are ever resolved, but as it stands, our position is simple:

AVOID BUNDLE BUILDER.

Pawfect Pals
Australien
3 månader användning av appen
Bundle Builder svarade 7 juni 2023

We're really sorry to hear about your experience with Bundle Builder, and apologise for the delay in resolving your issue with cart integration and any inconvenience this has caused you. We truly value all feedback and are committed to providing dedicated support to our merchants.

We are actively working to resolve your issue, and will continue to work with you to address any outstanding concerns. I can see that the team have provided you with a fix for the cart integration issue, set up on a duplicate theme version for you to check over.

We really appreciate your patience whilst investigating here, and hope that your experience with Bundle Builder is positive moving forwards.

13 oktober 2021

Good app initially but now awful! It has stopped working and the support is non existant! Very very dissapointed. I was expecting better. I would avoid. Currently looking for an alternative

Cyprinus Carp Fishing Technology
Storbritannien
Ungefär 2 månader användning av appen
Bundle Builder svarade 20 oktober 2021

Thank you for taking the time to leave us a review - we really do value all merchant feedback! I can see our team identified an issue with another app you've installed, and have reached out to you several times over the past week to resolve this, without a response. We're more than happy to help - just drop us an email!

17 januari 2023

The bundles are not properly tracking inventory on a few products and customer service has been unable to resolve the issue for several weeks. I am canceling, hoping that customer service refunds me for the month that they have been trying to resolve my issues.

NFT Kitchen
USA
Ungefär 2 månader användning av appen
Bundle Builder svarade 20 januari 2023

Hey NFT Kitchen team, we're so sorry for the delay in resolving your inventory tracking issue with Bundle Builder. Our Merchant Support Manager has reached out to you to assist, with our developers on hand to prioritise resolving the issue for you. We apologise again for the inconvenience caused, and look forward to hearing back from you.

3 november 2020

Stay away if you're a larger business with multiple apps installed like Returnly. We spend weeks going back and forth with the app developer telling us to remove apps on our storefront, remove express checkout, and hire another developer to fix an issue because we have a cart drawer. We spent a lot of money with the developer to fix these issues only to find out we still can't get the app to work because we have Returnly installed. What a waste of time and money. This app most only works for very small businesses who have just opened a store and don't require any other apps.

ToteSavvy
USA
Ungefär 2 månader användning av appen
Bundle Builder svarade 4 november 2020

Hey guys, we've just sent another email over to you in regards to your integration, looks like there might have been some crossed wires. Bundle Builder should work well with Returnly, so our developers can jump in and investigate for you. The only limitation with other Shopify Apps is the use of Draft Orders, so we can see if they are being used and by which app. (Only one app can use Draft Orders per store).

Having recently celebrated $80 million in bundle sales, and counting many Shopify Plus stores amongst our happy users, we welcome larger businesses with multiple apps :)

Redigerat 19 mars 2020

My website has been delayed by more than a month because of this app's slow support. We keep going back and forth, and they still havent resolved my issue.

The app never worked the way I needed it. Doesn't work like a regular product page.

Sweave Bedding
USA
Ungefär 2 månader användning av appen
Bundle Builder svarade 19 mars 2020

We’re sad that to hear that you’re not happy with our app. Speaking with our support team, they mentioned that there was an issue with the installation of the app, as your store didn’t contain any products at that point.

Bundle Builder was never intended to work like a product page: it generates unique, dedicated bundle pages. We try to communicate this as obviously as possible to prospective users (through our demos and documentation), and I’m sorry this wasn’t clear to you from the start.

If you find yourself in need of a standalone bundle page in the future, please do get in touch with us, we’d be happy to help you with any questions you may have.

19 juli 2020

Just awful. App constantly creates ghost products and ghost variants, despite the assistance of support staff. Have wasted SO MUCH time trying to get this app working. Our dev team has given up. Just so mentally exhausting.

VPA Australia
Australien
Ungefär en månad användning av appen
Bundle Builder svarade 21 juli 2020

We’re truly sorry to hear your feedback. Our goal has always been to make Bundle Builder as powerful and flexible as possible, however like any 3rd party app we unfortunately have to work around the limitations of the core platform. This is why we made the conscious decision to use ghost product and variants. We would be happy to discuss how these can be used effectively if you'd like to contact our support team.

We monitor Shopify’s own feature releases very closely and fully intend to simplify the app’s functionality as soon as this is possible. The team are very grateful that you decided to try out our app, and we hope to welcome you back in the future.

4 november 2020

terrible app, worst communication ever, I would not recommend them. They almost every respond to inquires and it's incredibly frustrating

Bôhten Eyewear
Kanada
Ungefär en månad användning av appen
Bundle Builder svarade 4 november 2020

Looks like the latest email thread might have run into problems. There was a chat attached so I suspect it might have been flagged as spam?

As all messages with the team were working well previously, i've started a new thread, so if you can reply to that, we can get back on track :)

7 december 2020

I don't know Why is this app always change my theme code.The worst thing is that the price of the bundle and the inventory quantity often change. How do I sell normally?

Mamagogogo
Kina
9 dagar användning av appen
Bundle Builder svarade 17 december 2020

Hey, we've tried reaching out via email, but not had a reply as yet. Just to confirm that Bundle Builder doesn't change theme code, it adds three files into your 'Snippets' folder on install, but these are standalone, and won't affect your theme. The price of the bundle changes based on conditions. So the 'from' price would show how long the price could possibly be with minimums and products to choose from. If you need more help, please reach out, our support team are happy to walk you through getting setup :)

11 juni 2021

TOTAL WASTE OF TIME & MONEY - DO NOT INSTALL. Their claim that their app is "designed to work with third-party apps" is a total lie. Not suitable for multi-language stores. I spent hours on setting up the app, just to find out, that this app cannot be translated by the language app I'm using. The customer support kindly sent me a link to another translation app, which "may be able" to translate it. Only maybe, of course. Who knows if there is even an app out there which can.
Long story short, the language app I'm using contacted them, because they needed some information in order to get the translation working, but Bundle Builder never replied. On my request on how to solve this problem and why they wouldn't answer the translation app, I was basically told that they do not have time for this, this is not their problem and I'm supposed to find my own solution. Highly NOT recommended.

www.laimer.bz
Italien
8 dagar användning av appen
Bundle Builder svarade 15 juni 2021

We’re so sorry to hear you’re unhappy with your experience. Bundle Builder is designed to work with third-party apps (and is suitable for multi-language stores), but unfortunately the translation app you're using is having some issues integrating with our app. We’ve reached to both you and the language app developer, so thank you for your patience while we look into this for you.