评论 (253)
优化
-
按评分
I was recommended the app by someone, installed it (admittedly, did not check pricing beforehand) and to my surprise it's 3x more expensive for Shopify Plus users while offering no additional features/benefits. On the principle of "if they can afford plus they can pay us more too".
Immediately uninstalled.
Correct me if I'm wrong and if there are actual additional features for Shopify Plus users which explain the 3x price increase.
Hey there, thank you for your feedback.
We understand your concern regarding Bundle Builder’s pricing for Plus users, and would like to explain why it is set at this price point.
Plus merchants are usually larger operations, driving a higher than average volume of orders and sales. This requires additional resources both in terms of running costs of the app (such as server-side resources) and also providing faster support responses. We offer extended support and turnaround times for our Plus merchants to facilitate this scale and growth. While the core functionality of the app first appears similar, Plus merchants will be receiving a higher level of support from us to keep things running smoothly.
We’re committed to being transparent in all our operations, and we’re currently reviewing our Plus pricing plans to make sure it scales better with different size Plus merchants. Please let us know if you have any further questions or concerns, and thanks again for your feedback.
Thank you so much for the 5 stars! I know Nat and Dale have worked on your account and they'll be thrilled to know it's been appreciated! Please let us know if you need anything in the future and we will be happy to jump in and assist!
Bundle Builder is the only app that truly delivered what I needed. The customer service is excellent—Natalie went above and beyond to guide me through the entire onboarding process. Highly recommend!
Thanks so much for your lovely review! We're thrilled to hear that Bundle Builder has met your needs and that Natalie was there to help make the onboarding a breeze. She really is a star!
If you ever need anything else or just want to chat about bundles, you know where to find us. Cheers for the recommendation!
bundle keeps making clones of itself and getting activated on the website. have tried to get in touch with the company but they havent responded either.
Hi there, we're really sorry to hear about the trouble you're facing with your bundle, and our sincerest apologies for the inconvenience caused here.
I can see that we responded on December 29th to your initial inquiry, but we're sorry if this didn't come through to you. To make sure you get the assistance you need, we've also sent our response again in a new email, on January 9th.
Please double-check your inbox, including spam or junk folders, and let us know if you still haven't received our messages. We're here to help and want to ensure this issue gets resolved for you.
Thank you for bringing this issue to our attention, and we appreciate your patience.
Natalie was so helpful in showing me how to use bundle builder! Although I’m still figuring it out she was very helpful and willing to help and offered to help at any time!
She was very clear and precise and answered any questions I had!
Thank you Natalie! Really appreciate it!
Thank you so much for your kind words! We're thrilled to hear that Natalie was able to provide you with such helpful support and guidance with Bundle Builder. We appreciate your review and will make sure to pass on your thanks to Natalie! If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help you every step of the way!
I met all my needs with this app. It's great! Special thanks to Natalie Scott to the great support. I recommend!
Thank you so much for leaving us a 5* review! We're thrilled to hear that Bundle Builder has met all of your store's needs, and that you've had a great experience with us. We'll pass on the special thanks to Natalie! 🙌
Feel free to reach out again if you need any help with anything, or if you have any further feedback - we'd love to hear from you!
Great app - easy to use and the customer service is efficient and easy to work with.
Thank you for your 5* review, Bondi Blend!
It's great to hear that you're enjoying Bundle Builder, and that our customer service has been efficient and easy to work with. We aim to provide a user-friendly experience and excellent support, so it's awesome to know that we're meeting your expectations!
If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Great team with fast response on any questions regarding the bundle builder.
We use it for our build a box theme and so far we are delighted to have chosen bundle builder for this option.
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you're finding Bundle Builder to be a great fit for your store, and that our team has been responsive in addressing any questions you have. We're committed to providing excellent customer service, so we're glad to hear that we've been meeting your expectations. Thank you for your continued support and for sharing your positive experience with us!
This is a really intuitive tool that helps you build many bundle possibilities to fulfill your clients needs. Recommended!
Hi HomeShield team, thanks for your awesome review of Bundle Builder! We really appreciate the recommendation and it's great to hear that the app is working so well for you. We're here on hand to help with any queries or issues you may have, so just let us know if there is anything we can assist with, and we'd be more than happy to jump in!
The app was buggy in general, however I could live with that.
The key issue was the the front end product (bundle) looked entirely different to a standard product UI. This obviously is off putting to the customer and isn't consistent with the rest of our site.
There is a feature to add in a custom template to address this problem, however, this would require you own time or another developers time to create.
So the app is, by its very nature, an incomplete product.
In terms of stock keeping and tracking, it works as it should. The front end look and feel needs a lot more work.
Hey there, thank you for your feedback. We're sorry to hear you felt that Bundle Builder's UI wasn't consistent with the rest of your store - we appreciate that customising templates can take time, and this is definitely something we will keep in mind in the near future when working to improve the app.
If there is anything else we can do to help make your experience with Bundle Builder more positive moving forwards, please feel free to reach out to our support team to accommodate your store's needs wherever possible!
I had been looking for a solution for weeks and even employed a shopify expert who couldn't deliver. Then I found this app. It does everything I needed it to. The only down for my platform is the ack of ability to integrate subscriptions which I believe they are working on.
Also the customer support is quick, polite and very helpful. Thank you.
Thank you so much for taking the time to leave us a detailed review! We're really happy to hear that Bundle Builder does everything that you need it to, and that our support team have been able to assist you when needed.
We are always working to improve our app to provide the best possible experience for users, and welcome all feedback and suggestions. Whilst subscription integration is currently not possible with Bundle Builder, due to Shopify's limitation of only 1 app using the draft order functionality, we have passed this request onto our developers and are looking into ways to make this possible in the future.
Thank you again for your kind words, and happy bundling!
AMAZING! I got results in just 48 hours I made enough to pay for 4 months!
Thanks so much from the bottom of my heart! Made my shops first transactions amazing!
This is incredible to hear - thank you so much for sharing your experience, Soapyfluffs! We are thrilled to hear that you got results in just 48 hours, and were able to generate enough revenue from this to pay for 4 months! Thank you for trusting Bundle Builder as your partner for the launch of your online store, we’re so glad we can be a part of your success! We look forward to continue to support you in the future - just give us a shout if you need us!
the UX interface makes it so easy to build out bundles. and the support team is absolutely amazing. Have seen it increasing our AOV orders, so I'm excited to launch seasonal promos and BYOB bundles moving forward!
Thank you so much for your 5* review, Wink Formula! It's awesome to hear that you've found the app super easy to use and enjoy the UX interface - ensuring the design is accessible is a big priority for us! It's also incredible to hear that you've seen an increase in AOV with Bundle Builder - we can't wait to see more of your bundles live! We will pass on the lovely feedback to the support team, and I'm sure they'd be more than happy to hear from you again if you needed any further assistance! Happy bundling 🙂
I found this bundle app to be more straight forward than any other bundle apps I tried. I found the articles for setting up the bundle helpful.
Thank you for taking the time to leave us a review! It's great to hear that you found Bundle Builder the most straight-forward on the market, and that our documentation was helpful! Please feel free to reach out to the team if you have any queries at any point, as we'd be more than happy to assist :)
Perfect Bundle App! I love how easy it was to use and the functionality is what I needed for my store
Thank you for leaving us a review! Your claw clip bundles look great on your store, and we're so glad to hear that you're loving Bundle Builder and all it offers! Let us know if you need any further help with the app, and we'd be happy to hear from you :)
Great plugin! Really helped me making my idea work in my store. The info on the product page was very helpfull as well.
Thanks so much for your review! We're super glad to hear you're loving Bundle Builder on your Candy store - the Pick & Mix bundles look awesome! If you need any help with anything, our support team will be more than happy to hear from you :)
Excelente, hizo lo que necesitaba, solo diría que le falta más opciones de personalización en el diseño, pero logré ajustar.
Thank you so much for your review and feedback! We're so glad to hear that Bundle Builder has been able to accommodate you with everything that you have needed for your store - we can't wait to see your bundles live when your site launches! We will definitely take your feedback about customisation on board, so keep an eye out for future updates :)
This app didn't quite work exactly how I wanted straight out of the box however the Bundle Builder team have been incredible in making the necessary tweaks required. I am extremely impressed with their speed to reply and their efficiency in implementing the modifications. Thanks!
Thank you for your review - this feedback is so valuable to us! We're super glad the team have been so efficient at helping you get Bundle Builder better suited to your store, and we can't wait for the launch! Feel free to reach out again if you need any further help, as the team will be more than happy to assist!
It works, took a while to personally sort out our needs and the look and feel, however saying that the acutal functionality of the product work very well and we are using it in our online store.
Thank you so much for your review of Bundle Builder. We're loving your 'Pick n Mix' bundles of sweet treats on your store!
Great plugin, works as expected, and props to the support team, they're really helpful and they really knows what they're doing!
Thank you very much for your review! It's great to hear that you're enjoying using Bundle Builder, and that the team have been able to help you get started! If you have any other questions, please let us know, and a member of the team will be back in touch very soon!
We used this app to build several of our bundles. It's made the process very easy and totally integrated to our Shopify account. It has all the features we currently require.
Thanks so much for leaving us a review! It's great to hear that you've been able to set up multiple bundles - we can't wait to see what else you do! If you have any issues or problems at all, please let us know, and we'll be happy to help!
Absolutely fantastic product! Was a little hard to wrap my head around some of the settings to get the look and functionality right for our customers, but the excellent customer service and assistance provided by the team is brilliant and all issues were resolved promptly and professionally.
Better descriptions for the settings is all this app is missing and why I have not given it a 5 star review
Thanks so much for leaving us a review! We're so glad that you're enjoying using the app, and that the team have been able to assist with any issues you had. We'll definitely take your feedback regarding the descriptions on board, and would love to get some more input - a member of our team should be in touch soon to ask!
I used this app to build a custom bundle for my soaps and accessories. Quick to get the hang of it, plus great customer service.
Looking forward to build more to create growing sales.
Thank you so much for your review! We're glad to hear you're enjoying using the app, and found it easy to get the hang of! It sounds like you're well on your way to becoming a bundle expert, but if you have any questions at all, just let u know, and we'll be happy to help!
They do have a great product, one of the issues I run into is the slowness of the bundle processing especially for (single SKU option). They worked closely with me and found out a solution. Great customer support.
Thanks for leaving us a review! I'm so happy to hear the team were able to find a solution for you, and we look forwards to seeing all the fantastic bundles you create in the future! If you need anything else at all, just drop us an email, and we'll be more than happy to help!
Hi i was not able to find any options to pause the the subscription pan. How do we pause the app subscription?
Thanks so much for leaving a review! I'm sorry to hear you had some issues finding how to pause the app, but I'm glad Dale was able to help last week! If you need any more help at all, just drop us an email, and we'll be more than happy to assist!
Bundle Builder is pretty good! It's the only app that I found that could really pull off what I was looking for. The support team is excellent as well, and has helped me through some small problems. I'm very excited to launch my bundles soon!
Thanks so much for your review! We can't wait for you to launch your bundles, and we'll be there to help if you need anything at all! In the meantime, if you have any other questions, just reach out, and we'll be happy to assist!
I use this app to create a build your own gift box function on our shop. The onboarding and help center are great and they make it so easy and functional!
Thanks so much for your review! I'm so glad to hear that you found the onboarding helpful, and I'll be sure to let the team know! It sounds like you're doing great with the app, but if you need any help at all, just drop us a message and let us know!
I get the best experience while using this app. Installing and settings are simply and easy-to-get. Its possibly to add your custom css or even more! Create your custom template. Support works awesome, they were always ready to help me to solve some issues. I would definitely recommend this app and will use it in the future with pleasure
Thanks so much for this review - it's great to hear that the app is working for you! I'll pass on your kind words to the support team - if you need anything else at all, just drop us another message, and we'll be happy to help!
Very helpful with the onboarding and making changes I needed. Thank you..............................
Thanks so much for your review - it's great to hear you found the onboarding helpful, and I'll be sure to let the team know! If you need any other support at all, just let us know, and we'll be more than happy to help!
I used this app to help me bundle my black friday deals. The set up was easy and it work for that purpose. I have a few grievances with the app though. 1. I don't like that fact that you can't schedule have the free version auto disable. I don't know if this is a feature on the paid version. 2. When I print out my invoice, the items do not show up individually which means that I have to refer back to the order online to pack my orders. Aside from that it's an ok app. Those tweaks but make it a great app.
Hey there - thanks for taking the time to leave us a review! I'm sorry to hear there were a few things you weren't happy with in the app - for your second point, I can see you've used our single SKU bundles, but multi SKU bundles would have generated the right type of invoice for you!
I've checked our inbox, and can't seem to spot an email from you, but our support team would love to help - just drop us a line on app-support@weareeight.com, and we'll get right back to you!
Easy to use with a really helpful onboarding call to show you how things work. The support has always been quick whenever we have needed it, the perfect addition to our store!
Hey - thanks so much for the 5 star review, glad you found your onboarding call helpful and that Bundle Builder has been the perfect addition to your store 😊 Anything you need, just let the support team know - we're here and happy to help!
Good app initially but now awful! It has stopped working and the support is non existant! Very very dissapointed. I was expecting better. I would avoid. Currently looking for an alternative
Thank you for taking the time to leave us a review - we really do value all merchant feedback! I can see our team identified an issue with another app you've installed, and have reached out to you several times over the past week to resolve this, without a response. We're more than happy to help - just drop us an email!
I had been searching for an app that would allow employees to create custom swag kits while managing inventory and preventing overuse of redemption codes. Bundle Builder helped me do this, while also presenting a clean and easy-to-use user experience. Great app!
Thanks for your lovely review - it's really great to know that Bundle Builder is helping you build your custom swag kits! If you need anything else at all, or you have any other questions, our support team is on hand to help!
Appalling support. I have had no products displayed on my website for 8 days now. Reported the issue 5 days ago and still nothing has been done. I am loosing a fortune and probably a lot of customers. NOT AT ALL HAPPY !!!!
Hi there - thanks for taking the time to leave a review. I appreciate how frustrating it can be when your bundles aren't working - however, I can see our support team have fully resolved this problem for you, after identifying some Javascript errors on your theme which were preventing the app from functioning.
We're a small team, based in the UK, operating Monday-Friday - if you need any other help with the app, please don't hesitate to let us know.
Alex with bundle builder was SO quick and helpful!
This service is the corner stone of our online gifting service. Great app! Update* I needed help with the app and Richard N was also very helpful and got my issue figured out quickly.
Thank you for a lovely review - we really appreciate your feedback, and I'll be sure to pass your kind words onto Alex! Your 'Design a Gift' bundle looks great, and I love all of the product choices you have! If you need anything else at all, just reach back out to the team, and we'll be happy to help!
We used this app to set up a simple 1, 2, 3, purchase bundle for our customizable letter product. We received tremendous support from the Bundle Builder team to make this work for us, including mini how-to videos using our site, without the need for additional expense related to CSS or customized Template Creator work. Ultimately, the solution we arrived at works very well for us. There's a couple of tweaks we'd love to see, one being a more fully expressed "current product node" expression. The "circle" works, but this could also be paired with a greying down of the previous now unselected node. Currently, this would require CSS work.
Thanks for taking the time to review Bundle Builder - we really appreciate it, and I'm really glad to hear our support team were able to help you whilst you were setting your bundle up! I'll make sure your feedback has been passed over to our development team - in the meantime, if you need anything else at all, our support team will be happy to help!
Worked perfectly. Support responded very fast and was helpful. Did need some outside coding support to achieve the exact look and feel.
Thank you so much for your feedback! It was a real pleasure to help you set up your bundles, and don't hesitate to reach out again if there's anything else you need in the meantime. Thanks again, and take care!
The best solution I have found for creating intuitive bundles with great flexibility. We use this currently to create great choice within the site and offer multi-buy discounts.
Thank you for taking the time to leave such wonderful feedback - we're so pleased to be the best bundling solution you've found! Our development and design team work really hard to make Bundle Builder as intuitive as possible, so they'll be delighted to hear it's paid off. Please let us know if you need any assistance, and thanks again!
We have been loving this app to allow our customers to customize their gifts or purchases to receive a discount!
Thanks so much for taking the time to leave a review! Having the freedom to personalize orders is what people love about Bundle Builder's customer journey, so we're thrilled you're joining us for the ride! Let us know if there's anything else you need, and take care.
Both Harriet and Adam were able to help me out with installing the Bundle Builder the way I wanted to use it. Great customer service and great app!!
Thank you for such a glowing review! We're so pleased you found your onboarding call with Harriet so helpful - and your bundle looks fantastic featured in a slideshow section! Feel free to reach out to Adam or the rest of our support team if you need anything else, and take care.
I'm new here and the assistance did a great work setting all for me and explaining all the passages and answering at all the questions I had!
Very recommended, so far the best app I tried to create my gift boxes
Thank you so much for your kind words - we're thrilled to be the best bundling app you've tried so far! It was great speaking to you on live chat, and feel free to hop onto another chat with us if you have any other questions. Thanks again, and take care!
This app is really very good for bundles. The support I received was also very good. I have no complaints. Thank you guys.
Hi ENGRAVART - Glad you like the app and our support! Thank you for reviewing us, and feel free to reach out anytime. All the best :)
This bundle app is a bit different than the others but in great ways. Plus, the support is fantastic. The team is very helpful.
Hi there Grateful Snacking Company - Thanks for the great feedback and for your time - the team is always happy to assist whenever you need us. Best of luck with the bundles!
Generally okay. The app does what we needed it to do. We wish the app was faster in loading and in processing the order.
Hello Amalfi At Home - Thank you for the review on Bundle Builder. Our support team have been in touch with some configuration options to help improve your experience. Feel free to reply anytime if you would like some further help. All the best
App works well but the customer support is very bad. They do not offer chat or calls and it can take a while to get an email back, especially if you are on different time zone. They mostly send you documentation for you to find the solution.
Hello Biota Eco Wear - thank you for the review. We're pleased to let you know that we offer both onboarding calls and live chat, and our support team have been in contact regarding a theme setting for the cart - this just needs a small adjustment to correctly process the orders. Feel free to reach out anytime. All the best!
Only used a week, but have seen double the sales for our Build Your Own Smoothie Kit— so it's def working! The support had been great as well— super helpful and willing ti troubleshoot with you instead of saying "you'll have to hire someone else to do that." Def worth testing!
Hi there Simple Green Smoothies. Great to have your review and feedback on Bundle Builder! Thank you for the 5 stars and glad our app is working so well for you! If you need us at any point, please feel free to reach out to us.
Started off as a great app, but unfortunately, the unresponsive customer service really let this app down. I have been waiting for my issue to be solved since the 26th of Jan, almost 2 weeks later no luck on resolving the problem. I have so much inventory that was seasonal for valentines day, and due to the 1-2 day replies and the responses not helping address the problem, I have managed to miss my window of selling and missed many orders from waiting customers. For an e-commerce business that runs 24/7, support should be available much more freely, including weekends. I asked multiple times if the team could help support me in one sitting so I would not waste more time going back and forth with more emails, this request was ignored and continued with long replies. I do not recommend, save your time and money and look elsewhere.
Hello Scrapbook It Shop - we have been in contact via our help desk to try to assist in correctly configuring Bundle Builder for you - so that you can enjoy the benefits of the app.
We can help set up the correct template and accurately integrate the bundles to your store in the recommended way, we can also advise on a few other configuration points and get things running smoothly for you. If you would like us to do so, please feel free to reach out. All the best.
The app is great, the only problem is I can't see the variants that the customers choose for their bundle. And I need to know in order to create their order
Thank you for your review! If you would like more visibility, then we would suggest using Multiple SKU bundles. Multiple SKU Bundles offer an itemised breakdown that clearly presents all the product details, quantities, and SKUs. The team would be happy to walk you through your options, just pop us an email. All the best :)
Great app and very good support ! The most of our sells are done with bundles. There's a lot of options and we can customize the bundles.
Thank you for the review! Great to see you are having success with Bundle Builder. If you need any further support please feel reach to reach out.
The App is powerful, easy to operate, and it just took about 10 minutes to finish the first bundle, no coding skills needed. The support team is professional and patient, and always responds more quickly than expected.
Hey Victorround - a big thank you from us at Bundle Builder for your wonderful review! Best of luck with the bundles and if you need anything else, please feel free to reach out :)
Amazing app - I tried a couple before landing on Bundle Builder and this app is infinitely better than all the others. They make it super easy and their customer support is great - I emailed them with questions and feedback and got an answer within the hour. Love them!
Hello Geli Nails - thanks you from us at Bundle Builder for your 5 star review! Very much appreciated and was a pleasure to assist with your bundle setup.
UPDATE: After a couple of months of using this app, I am updating this review. We had success with reinstalling the app. Building the app to suit our company's needs has had its share of difficulties and has taken quite a bit of time to build, but it is a good app. The support team doesn't often understand our questions, but we are getting there. Previous review:
We have had a hard time with this app. We made a mistake using the dummy at first and have been trying to fix our mistake. Customer support has been slow to respond and just keeps telling us they have fixed the issue, but failed to actually fix anything while also failing to answer our questions. We are going to give the app another shot by deleting and restarting in hopes that our mistake is what caused all the issues. I will update this review if we have a more positive experience the second time around.
Sorry to hear you've run into problems. From your support ticket, it looks like there were issues with the installation that were fixed by the uninstallation and reinstallation of Bundle Builder. Hope you had a more positive experience second time around, and if you have any questions at all, please do let us know, we're here to help.