Bundle Builder , 330 条评论
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I am very disappointed in the support. Recently an update was made to the app which removed one of the reports that my company relied on heavily. It’s been two weeks now since I’ve reached out to them on my own and about a week since the soft handoff with Shopify. I’ve received no response and Shopify support was also very useless in this matter. I’ll be finding alternative options for my stores moving forward.
Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out multiple emails with updates for your issue, that haven't got through to you - we're currently working with Shopify to understand why this has happened, but a member of our Support team has also reached out from another email address following this, to try and assist. In the meantime, we have just added this feature that has been requested back into the app, and should now be live. Please let us know if there is anything else that we can help with!
I used this app to sell bundles across collections and it was excellent! The support team is also 5* and gets back to you very quickly if you need their help.
Thank you for leaving such a wonderful review! We love that for every pair of socks you sell, a pair is donated to someone experiencing homelessness - it's such an honour knowing that by increasing your average order value with Bundle Builder, our app is helping you make a positive impact on those in need!
Feel free to reach out if you need any further assistance - thank you for choosing us to be part of something so special, and keep up the incredible work!
Really the best Bundle app! Easy to set up, easy to use even if you change you theme. The only thing is that there is not 1 line per product when bundle is purchase. But I will live with this as this app is really awesome. Check it at www.runit365.com
Straight forward and easy to set-up. The onboarding process was easy, and minor changes were handled quickly and seamlessly by the developers. The bundle creation isn't immediate as the app creates an unique product for the set-up I chose, but it isn't unreasonable.
Thanks so much for your kind words - we're so pleased you've found our app so straight-forward and seamless! Our support team work really hard to respond to queries as quickly and efficiently as possible, so we really appreciate you recognising this. Feel free to reach out if there's anything else you need, and thanks again!
UPDATE: After a couple of months of using this app, I am updating this review. We had success with reinstalling the app. Building the app to suit our company's needs has had its share of difficulties and has taken quite a bit of time to build, but it is a good app. The support team doesn't often understand our questions, but we are getting there. Previous review:
We have had a hard time with this app. We made a mistake using the dummy at first and have been trying to fix our mistake. Customer support has been slow to respond and just keeps telling us they have fixed the issue, but failed to actually fix anything while also failing to answer our questions. We are going to give the app another shot by deleting and restarting in hopes that our mistake is what caused all the issues. I will update this review if we have a more positive experience the second time around.
Sorry to hear you've run into problems. From your support ticket, it looks like there were issues with the installation that were fixed by the uninstallation and reinstallation of Bundle Builder. Hope you had a more positive experience second time around, and if you have any questions at all, please do let us know, we're here to help.
I want to say that they have stellar support. They get back to you fast with a unique solution.
I am trying to create a unique way to do bundles based on the products I have. They have been proactive and brainstormed to try and come up with solutions.
I have tried many different bundle products and some companies never responded and or took a week to get back to me.
One thing I look for is support and they have hit it out of the park even though I could not use their app for what I am trying to do.
It is worthwhile for you to try their app out.
Thank you for your wonderful feedback. We work very hard to give our users the best possible support, so reviews like these really make our day (we do love a good brainstorming session). Bundle Builder is constantly getting better and we have tons of exciting new features planned for the near future, so keep an eye on the app as we would love to welcome you back at some point!
I used this app a year ago... not so good. I just tried it again and it is perfect! Was able to customize everything to my liking on my store and had my bundle builder set up in just a couple of hours. Great App
Thank you so much for trying us again, and thank you so much for your review! We really do appreciate it, and we're so glad to hear that you're enjoying using the app. It sounds like you have it all under control, but if you have any other questions, please let us know!
Just Tragic. I have installed Bundle Builder for months, and it just doesn't work. Countless hours spent with Shopify Support, a contracted developer, and no results. When we said the app didn't work, The Bundle Builder support team just sent through an arbitrary reason, that Shopify didn't agree with, and our own developer couldn't agree with. The support team go a week or more without contacting us, then state its been escalated, only to find nothing happens, at all. Stay away. They have no idea.
Hey there, we're really sorry to hear that you've been unhappy with Bundle Builder and the support you have received. We're still investigating the issues you're experiencing with the app as a priority, and will provide an update as soon as we have one. Please note that we value all feedback and are committed to providing the best experience we can for our customers - we look forward to resolving this for you!
Updated 09/02/2020
This doesn't work on Safari or Firefox... just letting y'all know. Specifically, if you press one of the quantity buttons, it causes the whole page to reload and you lose any bundle built. Support stopped responding to us. It's almost like they've just given up on the app and their customers.
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Bundle Builder is a great app. It allowed doing exactly what we were looking to accomplish and we're excited to customize it further. Also, the support team is pretty great!
Hey Stephen. We've not had any reports of issues with Firefox or Safari, and can't see any (recent) emails from you in our inbox. I'll reach out right away with the email we have for you, and see if we can get some information to look into the problems you're facing. Can assure you we haven't given up - we're here, happy to help and actively working on making the app as feature-full as possible!
On the positive side this app has an excellent business workflow and business value compared to other bundle builder apps. On the negative side, the support side when there is an issue is below acceptable levels. As a business owner you risk loosing customers due to the slowness of support from these guys. No one wants to see an app malfunction for a full week without getting attended to. In our case we were lucky because our store is still not live and the wait was not detrimental in this case. If these guys get their SLAs up I think we would come back to do business again. For now I do not think we can risk our business at the expense of poor tech support. Please get your game up guys and you will win my vote.
Thanks for leaving a review - we really appreciate all feedback. It looks like there may have been an issue with you receiving our last message - our Support team replied to you on 30th July, but I'm really sorry you haven't received this! I've just sent another email following up to see if I can offer further help, and I look forward to speaking to you!