Kitenzo ‑ Full Page Bundles

Support has been really slow to reply, and it starting to take multiple emails to get a reply for the same issue. We're talking waiting multiple days now to hopefully get a reply, and when they do reply they don't actually provide a solution. I think the app can be useful if set up correctly, but the lack of support that you'll most likely need is going to be the main reason you don't keep the app. As of now i can only give them 2 stars and wouldn't recommend this app since I believe support should be a main focus for them and they clearly don't value it as much as they should.

Fantastic support! I tried two other apps before settling on this one. I needed help to set it up and Adam was very patient. He helped me every step of the way so that my products in the bundles look exactly the way I need them to be.
For me the support was most important. I will now have to see how my clients like the new bundles....hope to sell lots.

I don't know Why is this app always change my theme code.The worst thing is that the price of the bundle and the inventory quantity often change. How do I sell normally?

TOTAL WASTE OF TIME & MONEY - DO NOT INSTALL. Their claim that their app is "designed to work with third-party apps" is a total lie. Not suitable for multi-language stores. I spent hours on setting up the app, just to find out, that this app cannot be translated by the language app I'm using. The customer support kindly sent me a link to another translation app, which "may be able" to translate it. Only maybe, of course. Who knows if there is even an app out there which can.
Long story short, the language app I'm using contacted them, because they needed some information in order to get the translation working, but Bundle Builder never replied. On my request on how to solve this problem and why they wouldn't answer the translation app, I was basically told that they do not have time for this, this is not their problem and I'm supposed to find my own solution. Highly NOT recommended.

The team of three of us - one an IT guy - really struggled with this app. Hours of wasted productive work time.
It was too invasive into the back end of our site and we believe it has caused problems with backlinks (links are broken)
Poor customer service, not nearly responsive enough.
Thank goodness we made a backup of our theme.
We have deleted the app and activated our back up.
100% would NOT recommend this app.
Only good thing about it was the free trial period so we could test it and see how clearly it did not work for us.

i loved the idea of the app ...but the support is so slow in response and help me install the app ...i really think to uninstall the app because of the support ...it is now 5 days and I am not getting solution to the problem

Hello, I am using the custom template to show the product bundles, I would like to know how to add the option to increase quantity for each product

Nice guys for sure. They do have a good product for simple bundling. App is pretty clunky. Won't work on Safari, only chrome. No bulk product selection option. No way to choose an entire collection. Can't change the size of the fonts or color of the boxes. I was surprised at one comment from them telling me that customers don't wan't to see more product when bundling. Maybe that was a server concern?? Nice guys. Hopefully they can make some improvements!

Update answer to developer. When trying to configure the bundle in safari, i received the error app message that the update is not possible in safari. when i switched to chrome, it allowed configuration. since i deleted the app i can not duplicate it. hopefully in the future you guys can bulk add products or can add entire collections. with high turnover products, it makes managing the app too much. great start to a great idea!

PROS:

It's the best looking bundle builder app in the store out of the box, and creates a bundle 'product' that you can link to in Collections.

CONS:

Really glitchy inventory management for Single SKU bundles. Inventory updates or purchases made by customers take FOREVER to translate to bundle availability (literally 15 minutes or even more, which is unacceptable for limited qty products). This could have caused me to sell way more than what I have in inventory during a surge in customer demand.

Support seems polite and seem to be trying their best (I think), but truth be told responses are not very helpful. For example: I mentioned that I was having issues with inventory deducting below 0, and I was told to read the FAQ. But the FAQ says that “The app will ensure the number of available bundles is in line with the number of products available, so the bundle can only be purchased if there are enough products in stock." So it was of zero help. And seriously - telling me to read the FAQ when it doesn't contain anything useful for my specific problem (and when I'd already read it thoroughly trying to solve the problem on my own) is borderline offensive.

Summary:

I really, really wanted to like this app but couldn't get past the very mediocre support and inventory management glitches.

I was excited to try out this app because it seemed to have all the features I was looking for in a bundle app. However, the app is extremely glitchy and has one major fault - it does not separate products in the bundle after the customer places the order. IE - You are unable to fulfil this app through Oberlo, Amazon, Print on Demand etc. Making this app pretty much useless unless you manually fulfil all your orders.

On top of that, support is terrible. It took David 3 days to reply to me and after I further explained my problem, I got no response even after 24 hours. BRUTAL.