Kitenzo ‑ Full Page Bundles

Kitenzo ‑ Full Page Bundles

評論 (361)

整體評分
4.4
各級評分數量
  • 73% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 5% 的評分為 2 顆星
  • 10% 的評分為 1 顆星
2021年9月20日

Appalling support. I have had no products displayed on my website for 8 days now. Reported the issue 5 days ago and still nothing has been done. I am loosing a fortune and probably a lot of customers. NOT AT ALL HAPPY !!!!

Postgift.UK
英國
使用應用程式 1年多
Eight Apps 已回覆 2021年9月22日

Hi there - thanks for taking the time to leave a review. I appreciate how frustrating it can be when your bundles aren't working - however, I can see our support team have ...

2022年6月7日

Super disappointed in this app. It has so much potential yet there are 2 big issues- 1. Customer service doesn't answer your questions. Both times I've inquired about something they give a generic response and don't actually answer the issue I'm asking how to fix. I then have to waste my time asking the same question again stating that they didn't actually address my issue. 2. The multi sku ...

Westley
英國
使用應用程式 大約1年
Eight Apps 已回覆 2022年6月10日

Thanks for taking the time to leave a review - we really do appreciate all feedback. Our merchant support manager has sent you an email, to try and assist, and we look ...

2019年12月12日

Customer service for this app is exceedingly slow, often taking days to resolve issues or even receive a reply. We installed the app on the store on the 5th Dec, but have yet to actually use it due to multiple issues regarding the Multiple SKU set up.

We asked for installation help on the 5th but did not have it installed until the 9th (despite multiple emails). We also faced issues with bundles ...

myCigara
英國
使用應用程式 12個月
Eight Apps 已回覆 2019年12月12日

We're really sorry to hear that you've been experiencing issues with our app. Our Support Team have tried to contact you numerous times as we have found a solution. If you ...

2023年11月17日

Just started using bundle builder 1.5 weeks ago to build gift sets for the holidays. I have submitted 3 tickets and received no response. This is a critical - the MOST important part of our holiday planning and to get no response is really frustrating as we have spent a lot of time picking out which bundle app to use (tested 10!) to try and find the one that had the best design and capabilities. ...

Hello Norden
美國
使用應用程式 11個月
Eight Apps 已回覆 2023年11月20日

We're sorry to hear about the frustration you've experienced here, as we understand how important it is to receive timely assistance - especially during the holiday planning ...

編輯時間:2020年7月23日

Doesn't work the app won't let you save bundles which are the essence of the app, also support stopped answering after realized they had no idea what to do.

MUNDO IN
墨西哥
使用應用程式 10個月
Eight Apps 已回覆 2020年7月24日

Thank you for your feedback. Sadly we have been unable to trace any previous communications from you, however I have just reached out to you directly as we are very keen to ...

2022年11月8日

At this point unusable. They offered to help almost a week ago, but they don't respond to email in a timely fashion. I'm at 6 days. The UX was really hard to figure out. I had to wait days for an appointment for help, and mostly figured it out during that time, it seems like it will be a great app. There is easy to add CSS to help the design flow and better match our site. They had a few helpful ...

Threads 4 Thought
美國
使用應用程式 6個月
Eight Apps 已回覆 2022年11月9日

Hey there, so sorry to hear that you've been disappointed with our communication & support. I can see that whilst the team were working on the update to your store to assist ...

2022年12月15日

I am very disappointed in the support. Recently an update was made to the app which removed one of the reports that my company relied on heavily. It’s been two weeks now since I’ve reached out to them on my own and about a week since the soft handoff with Shopify. I’ve received no response and Shopify support was also very useless in this matter. I’ll be finding alternative options for my stores ...

myheatups
美國
使用應用程式 5個月
Eight Apps 已回覆 2022年12月16日

Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out ...

2022年12月8日

Just Tragic. I have installed Bundle Builder for months, and it just doesn't work. Countless hours spent with Shopify Support, a contracted developer, and no results. When we said the app didn't work, The Bundle Builder support team just sent through an arbitrary reason, that Shopify didn't agree with, and our own developer couldn't agree with. The support team go a week or more without ...

Industrial Athletic
紐西蘭
使用應用程式 4個月
Eight Apps 已回覆 2022年12月9日

Hey there, we're really sorry to hear that you've been unhappy with Bundle Builder and the support you have received. We're still investigating the issues you're experiencing ...

2020年3月11日

The product has a lot of bugs and the customer service only responds by sending emails that give you links to their "help" pages. Do not waste your time or money. We had to pay $50 for an install fee and the app still did not work.

gotthebox
美國
使用應用程式 4個月
Eight Apps 已回覆 2020年3月12日

We're sorry to hear your feedback and we're very happy to investigate your issue further, so we can help you resolve it.

To clarify, we DO NOT charge any installation fee ...

2022年5月19日

I deleted this app and I am still being charged for it... I need someone to get in contact with me asap

Taimed Society
美國
使用應用程式 3個月
Eight Apps 已回覆 2022年5月20日

Hey Taimed Society,
We've looked into your query.
Shopify’s recurring app charges are billed with the next Shopify 30-day invoice. For your store, the bill on May 5 includes ...