Bundle Builder
評價 (331)
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The absolute worst customer support we've ever experienced. No matter how good the functions of the app seem, it's not worth it.
Since originally contacting Bundle Builder nearly three weeks ago re: a few app features and cart integration, we've received no less than three messages telling us integration is complete, only to discover it's as broken as it was day one. Responses to our concerns have been slow, generic, and astonishingly unhelpful. Promises to elevate our ticket or get back to us in a timely manner have proven meaningless. On our end, we've been ready to send bundles live for two weeks, but have been hamstrung by the developer's inability to deliver on simple elements, like prices showing correctly in cart. The waste of time and loss of revenue resulting from our experience with Bundle Builder has been staggering.
The only reason we haven't uninstalled the app yet is because we're a small team, and to find a replacement and build the bundles will take time we can't afford. However, our patience is wearing thin. I expect our experience (and our review) will change if these issues are ever resolved, but as it stands, our position is simple:
AVOID BUNDLE BUILDER.
We're really sorry to hear about your experience with Bundle Builder, and apologise for the delay in resolving your issue with cart integration and any inconvenience this has caused you. We truly value all feedback and are committed to providing dedicated support to our merchants.
We are actively working to resolve your issue, and will continue to work with you to address any outstanding concerns. I can see that the team have provided you with a fix for the cart integration issue, set up on a duplicate theme version for you to check over.
We really appreciate your patience whilst investigating here, and hope that your experience with Bundle Builder is positive moving forwards.
Good app initially but now awful! It has stopped working and the support is non existant! Very very dissapointed. I was expecting better. I would avoid. Currently looking for an alternative
Thank you for taking the time to leave us a review - we really do value all merchant feedback! I can see our team identified an issue with another app you've installed, and have reached out to you several times over the past week to resolve this, without a response. We're more than happy to help - just drop us an email!
App is glitchy. Customer service takes forever to respond. I'm trying to run a business and expect more responsiveness for what I'm paying.
Hey Page Anchor team, we're sorry to hear you're having issues with Bundle Builder and have been disappointed with our delay in response - it looks like your emails came through to us outside of our office hours last night. We've noticed that our app has been uninstalled from your store, so we're unable to properly investigate the cause of your issue. However, we'd be more than happy to resolve this for you should you wish to reinstall, so please feel free to get in touch again.
Thanks for your patience - we hope to have the opportunity to improve your experience with Bundle Builder in the future!
The bundles are not properly tracking inventory on a few products and customer service has been unable to resolve the issue for several weeks. I am canceling, hoping that customer service refunds me for the month that they have been trying to resolve my issues.
Hey NFT Kitchen team, we're so sorry for the delay in resolving your inventory tracking issue with Bundle Builder. Our Merchant Support Manager has reached out to you to assist, with our developers on hand to prioritise resolving the issue for you. We apologise again for the inconvenience caused, and look forward to hearing back from you.
Great plugin, works as expected, and props to the support team, they're really helpful and they really knows what they're doing!
Thank you very much for your review! It's great to hear that you're enjoying using Bundle Builder, and that the team have been able to help you get started! If you have any other questions, please let us know, and a member of the team will be back in touch very soon!
Stay away if you're a larger business with multiple apps installed like Returnly. We spend weeks going back and forth with the app developer telling us to remove apps on our storefront, remove express checkout, and hire another developer to fix an issue because we have a cart drawer. We spent a lot of money with the developer to fix these issues only to find out we still can't get the app to work because we have Returnly installed. What a waste of time and money. This app most only works for very small businesses who have just opened a store and don't require any other apps.
Hey guys, we've just sent another email over to you in regards to your integration, looks like there might have been some crossed wires. Bundle Builder should work well with Returnly, so our developers can jump in and investigate for you. The only limitation with other Shopify Apps is the use of Draft Orders, so we can see if they are being used and by which app. (Only one app can use Draft Orders per store).
Having recently celebrated $80 million in bundle sales, and counting many Shopify Plus stores amongst our happy users, we welcome larger businesses with multiple apps :)
2 stars bec the support team is great. It ends there. This app overcomplicates what should be simple (I found a cheaper app that worked way better and neater without ANY coding needed). This app was so glitchy we had dozens of orders that were sent out incorrectly. It cost us a ton of money and a waste of time before we switched to a new app that we are thrilled with.
We’re very sorry to hear that our app didn’t meet your needs. We pride ourselves in offering some unique bundling functionality, and our support team is here to ensure the app is installed correctly on every store. However we realise that our proposition might not be right for everyone.
We are continuously looking for ways to improve our app, so thanks for your feedback. If you’d like to try Bundle Builder again in the future, we’d love to welcome you back.
My website has been delayed by more than a month because of this app's slow support. We keep going back and forth, and they still havent resolved my issue.
The app never worked the way I needed it. Doesn't work like a regular product page.
We’re sad that to hear that you’re not happy with our app. Speaking with our support team, they mentioned that there was an issue with the installation of the app, as your store didn’t contain any products at that point.
Bundle Builder was never intended to work like a product page: it generates unique, dedicated bundle pages. We try to communicate this as obviously as possible to prospective users (through our demos and documentation), and I’m sorry this wasn’t clear to you from the start.
If you find yourself in need of a standalone bundle page in the future, please do get in touch with us, we’d be happy to help you with any questions you may have.
Hi all! The app is one of the best for bundle building, however I am currently struggling with the limitation of not being able to view the product description and specification when it is displayed in the bundle. Does anyone have an advice/anyone faced a similar problem?
Thanks a bunch in advance!
Thank you for your review, we're glad to hear that you're enjoying our app. We do indeed offer merchants the option to include product descriptions on the bundle page, I just sent you an in-depth tutorial on how to achieve this. Let us know if there's anything we can help you with. Happy bundling!
Was initially quite satisfied with the app's functionality, but the app's server crashed right on our launch date and the app wasn't functioning for more than an hour. We received an intimation after we wrote to them to check what was wrong. But some of my earlier support requests were still unanswered. Adam from the support team was helpful, but overall the responses aren't quick enough.
Thanks for taking the time to update your review - we really do value all feedback. Unfortunately, our server did experience some downtime, but the team worked to get this up and running as soon as possible.
We're a small team, based in the UK, so our timezones may not always overlap - however, we're always here to help, and I can see Adam has resolved your stock location query - let us know if you need anything else!