Overall rating Based on 80 reviews
Fine app almost does what I need, lacks a few things. But the main problem is that the support doesnt reply.
Hi, sorry to hear you have not had a response from our support team. I have sent an email over this week, but haven't received a response. If you could email us at email@example.com, we can get back to you right away.
Updated - I attempted to give the app a second shot after support reached out. Turns out that uploading a product photo was a compulsory step but there was nothing to highlight this fact. I'm updating the review to 3 stars as I got the app to work, however, the product page doesn't use your existing theme's product page. It creates a new product page that required customization. Not quite what I was looking for but I appreciate the responsiveness from support. If I had time to engage support further I'm sure they could get this review higher, this is just my frank evaluation of the app with little experience. The UI does need some work.
Old-"Unable to save bundle" - the interface of this app is confusing and in the end it wouldn't even create the bundle I required. This app feels like it is still in testing, the key features for 3rd party fulfilment is still in 'beta' which doesn't say on the app's sale page anywhere.
Updated - Thank you for your updated review. We are always striving to improve our UI to make the app as easy to use as possible, so thank you for the feedback, we'll look into it. And if you would like some help with the app in the future, please be sure to reach out.
Old - Hi Amazing Oils, we’re sorry you feel this way. We've checked the error logs and are unable to pinpoint exactly what happened for your bundle not to save correctly. There could be a few reasons, we'd just need to ask you a few questions. We would be very happy to investigate this further and work through your specific bundle requirements with you. We can then help with creating your first bundle if you like? We've sent an email with a few questions, if you could respond, we can go from there. We also have a company rep in Australia who would be happy to call you to discuss if you prefer :)
In regards to the comment about the "app feeling like it is still in testing", Bundle Builder has been helping Shopify merchants bundle their products for over 2 years now, and as of today we’ve helped those merchants sell over $9.5 million of products.
We are committed to continually improving Bundle Builder, and have recently released the '3rd party fulfilment' feature you mention. All new major features have a 'Beta' flag attached for the first month after we launch. This is mainly to let our regular users know that this is a new piece of functionality, but also that, in being new, there might be a few issues that they encounter. It has been a huge hit with users so far and due to this success over the last 4 weeks, we’ll be removing the 'Beta' label in the next few days.
I hope this helps answer some of your concerns outlined in your review. We’d love the opportunity to help you create a unique bundle experience for your store.