M I L O S P O R T
Nice guys for sure. They do have a good product for simple bundling. App is pretty clunky. Won't work on Safari, only chrome. No bulk product selection option. No way to choose an entire collection. Can't change the size of the fonts or color of the boxes. I was surprised at one comment from them telling me that customers don't wan't to see more product when bundling. Maybe that was a server concern?? Nice guys. Hopefully they can make some improvements!
Update answer to developer. When trying to configure the bundle in safari, i received the error app message that the update is not possible in safari. when i switched to chrome, it allowed configuration. since i deleted the app i can not duplicate it. hopefully in the future you guys can bulk add products or can add entire collections. with high turnover products, it makes managing the app too much. great start to a great idea!
Thank you for your review of Bundle Builder. We test our app very thoroughly on all types of devices and in all popular browsers before every release, could you please let us know about your issues with Safari? Our servers are set up to handle any level of traffic, so our support team’s advice was merely aimed to help maximise your conversion rate. We are constantly working on improving Bundle Builder, so we will most certainly take your feedback on board!
Fine app almost does what I need, lacks a few things. But the main problem is that the support doesnt reply.
Hi, sorry to hear you have not had a response from our support team. I have sent an email over this week, but haven't received a response. If you could email us at firstname.lastname@example.org, we can get back to you right away.
Updated - I attempted to give the app a second shot after support reached out. Turns out that uploading a product photo was a compulsory step but there was nothing to highlight this fact. I'm updating the review to 3 stars as I got the app to work, however, the product page doesn't use your existing theme's product page. It creates a new product page that required customization. Not quite what I was looking for but I appreciate the responsiveness from support. If I had time to engage support further I'm sure they could get this review higher, this is just my frank evaluation of the app with little experience. The UI does need some work.
Old-"Unable to save bundle" - the interface of this app is confusing and in the end it wouldn't even create the bundle I required. This app feels like it is still in testing, the key features for 3rd party fulfilment is still in 'beta' which doesn't say on the app's sale page anywhere.
Updated - Thank you for your updated review. We are always striving to improve our UI to make the app as easy to use as possible, so thank you for the feedback, we'll look into it. And if you would like some help with the app in the future, please be sure to reach out.
Old - Hi Amazing Oils, we’re sorry you feel this way. We've checked the error logs and are unable to pinpoint exactly what happened for your bundle not to save correctly. There could be a few reasons, we'd just need to ask you a few questions. We would be very happy to investigate this further and work through your specific bundle requirements with you. We can then help with creating your first bundle if you like? We've sent an email with a few questions, if you could respond, we can go from there. We also have a company rep in Australia who would be happy to call you to discuss if you prefer :)
In regards to the comment about the "app feeling like it is still in testing", Bundle Builder has been helping Shopify merchants bundle their products for over 2 years now, and as of today we’ve helped those merchants sell over $9.5 million of products.
We are committed to continually improving Bundle Builder, and have recently released the '3rd party fulfilment' feature you mention. All new major features have a 'Beta' flag attached for the first month after we launch. This is mainly to let our regular users know that this is a new piece of functionality, but also that, in being new, there might be a few issues that they encounter. It has been a huge hit with users so far and due to this success over the last 4 weeks, we’ll be removing the 'Beta' label in the next few days.
I hope this helps answer some of your concerns outlined in your review. We’d love the opportunity to help you create a unique bundle experience for your store.