Bundler ‑ Product Bundles

Hi,
Apologies if you didn't have a stellar experience with our Bundler app. We are working hard to offer a great app to merchants for a great price and we want that all merchants using the app have a great experience with it :)
We have just sent you an email about this, as we would love to figure out what exactly happened there so we can help you resolve these issues :)
Can you please check your inbox for an email from support@bundler.app and get back to us so we can resolve these issues?

Thank you,
Bundler app team

Hi,
We have tried to contact you over the email and over the phone, but never received a reply from you. We would like to see if we can issue a refund for the charge, but just need a bit more information from you.
Can you please check get back to us at support@bundler.app ?

Thanks,
Bundler app team

Hi,
We have tried contacting you over the email and phone to resolve this for you, but we can't seem to get any reply from you.
Can you please get back to us on support@bundler.app so we can help you out?

If anyone else is experiencing any issues with our Bundler app, just send us an email to support@bundler.app and we will help you out asap. Our app is meant to work with 99.99% of Shopify Themes, which means that if there is any display issue on your shop, we can resolve it :)

Best Regards,
Bundler app team

Hi, We have checked our email conversation and can see that you contacted us on 9th of December and we replied to your email in 3 minutes after you sent the email :)
But we never received a response from you, so we suspect that the email didn't reach your inbox.
We have also sent you a follow up email now to your Gmail address. Can you please check your inbox and your spam folder and get back to us so we can resolve this for you?

Thanks,
Bundler app team

Hola,
Nos hemos puesto en contacto contigo, pero no hemos recibido respuesta. ¿Puedes comprobar si has recibido un correo electrónico de support@bundler.app y ponerte en contacto con nosotros para que podamos ayudarte?

Gracias,
El equipo de la aplicación Bundler

English version:

Hi,
We have contacted you, but never received a reply from you. Can you please check if you received an email from support@bundler.app and get back to us so we can help you out?

Thanks,
Bundler app team

Hi,
We have been trying to reach you via email and phone but haven't been able to connect. Could you please get back to us so we can help resolve your issue?

From our records, it appears that you had the app installed for less than 30 minutes and didn't reach out to our customer support team for assistance. You requested the charge cancellation only after uninstalling the app.
It seems there was a misunderstanding about the upgrade. Please rest assured that you will not be charged, as you were still under the free trial period.

We are more than happy to resolve this for you. Please get in touch with us at your earliest convenience :)

Best regards,
The Bundler App Team

Update 21st November 17:20 UTC:
We are still waiting for your reply to our email. We have also contacted you via the contact form on your website to help you resolve this issue which is most likely caused by another app.

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Hi, We have replied to your first question on 20th of October and have also just replied to your question you sent us yesterday. Can you please check your spam folder if you received any email from support@goldendev.win? We never heard back from you, so we suspect that you didn't see our reply.
You should get a message from us, and we will appreciate if you can get back to us so we can resolve this issue that you are experiencing.

From what I see in your shop, our popup isn't showing up anymore, but I see that a popup from another app is showing up, which is probably what you saw and thought that was our popup. Can you please check this and get back to us on support@goldendev.win so we can help you resolve this?
You probably just have another app installed and a popup configured in another app which shows up in your shop.
We will appreciate if you can get back to us so we can help you resolve this issue, even if it isn't caused by our app at all ;)

We will be waiting for your reply,
Bundler team

Hi, we have sent you and email a few days ago and as we never received a response, I am not sure if you received it.
I have checked your product page and can see that you had added the HTML snippet to your product page, which is great! I have also checked your theme and can see that the bundle widget will show up on your product page even if you remove the HTML snippet you added to your theme files, as this is how the app was initially designed (to show the bundle in your shop without the need of editing your theme files at all). The manual installation is usually not needed at all ;)
So if you want to try this out (no need if you don't feel like it), you can go ahead and remove the HTML snippet from your theme files and you will see that the bundle widget will still show up on your product page.

Have a great day,
Bundler team

Hi,
As we already mentioned in email, the billing is handled automatically by Shopify. You upgraded the app and didn't remove it before the trial period expired. You can contact Shopify and ask for a refund, which we usually approve.
Giving us a one star review is not necessary for this, as it can be easily resolved. We are trying hard every day to make a good app with lots of free features. We are charging the least amount possible for a premium plan, so we can cover our costs. And a one star review doesn't help us at all.

Regards,
Nice team