Rezensionen (428)
Anpassen
-
Nach Bewertung
In today's world, who doesn't love a good discount? Saving money while shopping is always a thrill, and finding a volume discount can bring the excitement to a whole new level. That's why I'm thrilled to share my review of the amazing Volume Discount App, an innovative tool designed to help users maximize their savings through bulk purchases. Get ready to save big and revolutionize your shopping experience!
Thank you so much for your five-star rating of the Bundle Bear App! We are really happy that you liked it and found it exciting to be able to offer money-saving volume discounts for your customers! Thanks again for your kind words and your 5-star rating.
The team replied very quickly to my questions - thank's a lot.
And I appreciate the stack discount very much.
ABUZAR!!!! He is the best! very fast fixes to issues and responses. I never leave reviews but Abuzar went above and beyond great app!!
Thank you for the 5-star review! Glad to hear that Abuzar was fast and helpful with fixing your issues and responding to your messages. We do our best to go above and beyond for our merchants and we're happy to see you notice! Thanks again.
I am being charged despite uninstalling the app months ago and never using it. There is no place to contact Bundle Bear anywhere on shopify or their website, which I believe is an intentional tactic to keep charging people and pocketing their money, making the subscription uncancellable.
Happy to change my review if you get in touch with me to refund my money.
We've tried to reach hi@goldune.com multiple times with no response, so we're hoping that you get a chance to see this reply.
We were not able to track any chat, email or support ticket associated with your account.
Please note Bundle Bear offers a satisfaction guarantee policy.
This means we issue refunds even if a charge is valid, with no questions asked.
As such, upon receiving a notification of this review, we refunded your account.
In your account case, the monthly charge was valid and expected.
Here's a quick overview on how Shopify billing works:
The app was active in your store from Nov 18th until Jan 9th.
Any app charge is included in your regular monthly Shopify invoice.
For your account, that invoice is issued on the 22nd of each month.
A total of two charges were issued by Bundle Bear:
(Charge 1) Dec 2, 2022 – Jan 1, 2023 - paid on Dec 22nd.
(Charge 2) Jan 1, 2023 – Jan 31, 2023 - paid on Jan 22nd.
As noted above, the charge went through as expected on Jan 22nd because your plan renewal was on Jan 1st, prior to uninstalling the app.
When uninstalling Bundle Bear, any active billing plan is cancelled automatically. This is automated on Shopify's end. We do not handle billing directly in any of our apps.
As always, our team is available for any question, concern or clarification via our live chat, support portal and email support@conversionbear.com.
Jonathan.
P.S. it goes against the app store policy to write a one star review and demand a refund, as it is considered to be a type of blackmail. For refund requests of any reason - there are standard support channels available to all merchants. As such, this review was reported to Shopify for further inspection.
Great app and very flexible, especially for a free app. Also, Lynda from customer service has helped me on several of my Shopify store integrations, was very patient with all of my questions, was always very fast to respond to my emails and was polite and helpful in all of our interactions. She even spent 2 hours troubleshooting my theme code, which is a level of service that is way above anything I’ve ever received from other app/technical service providers. Software companies need more team members like Lynda
Perfect geholpen! Maria is een topper! Ik kreeg de bundel zelf niet op mijn product pagina maar Maria heeft dit binnen 3 minuten voor mij gedaan.
The app installation was easy and the dedicated support was very helpful. I suggest to try the app!
Very easy to set up and customize the bundles. I wasn't able to get the bundles to show up on my product pages or in the cart so I reached out to the company and they were very helpful and installed everything for me. Thank you!
Great app, boosted sales in the first day! Easy to use and customer support was fast and efficient when I had a question
Phenomenal customer service! Bundle bear helped me to set this app, really easy and fast! Fuctionality is also great!