Omtaler (475)
Raffiner
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Etter vurdering
Terrible and rude support. We have another app that we've had installed for years that recently updated, and Bundle Bear no longer works correctly. Support team from the other app knows that it can be compatible but Bundle Bear support is unwilling to listen and we were pushed away and told to just delete the other app. They also refused to talk with the other app's support team through phone/video as they only will communicate through email. Will be deleting this app very soon which is a shame because we've used this for years as well.
Hello,
We're sorry to hear about the negative experience you had with our app.
We've investigated the issue at your store thoroughly, with both admin store access and our tech team reviewing it twice.
Had a solution existed to integrate the two applications for your store, we would have been pleased to resolve the issue.
As explained in our email, the Shopify checkout process currently prevents our discount from being applied to products that are also modified by your other app.
This conflict is blocking the Bundle Bear discount from loading correctly during checkout.
However, if you remove the 'dual' checkout button, the Bundle Bear discount will function seamlessly.
Please feel free to contact us via email at lynda@conversionbear.com if you have any further questions.
Best regards,
The Conversion Bear Team
Abuzar was a great help. I was stuck with something and it got fixed no problem. Thanks again! 5/5
Thanks for the great review!
Always happy to help.
Best,
Conversion Bear team
Awesome customer service helped me with me needs in a very fast and efficent way.
Thanks for the great review!
Always happy to help.
Best,
Conversion Bear team
We had a question and they responded right away and fixed everything.
great app for bundles and the customer service immediately helps with any issues!
Amazing experience. Super fast and efficient help. Abuzar was very helpful.
The best bundle/quantity break app I've ever used. Amazing support team. All of Conversion Bear's apps are killer! Could not recommend more!
The support from Bundle Bear is great. The supporter Itai was very friendly and solved my problem immediately. Thank you very much
Great customer service helping to solve a browser-specific formatting issue. Thanks
Been using it on all my stores for two years now. Customer support agent Itai made something that shouldn't have been simple, really simple! Thanks!