Bundle Bear ‑ Volume Discounts , 407 avaliações
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Thanks to BundleBear. Customer service is reactive and helpful. App is great. Last star will come when my issue will be solved: conversions are not automatically tracked in the app
Hi there,
we appreciate your feedback.
#1 Layout issues are caused by theme CSS conflicts which may distort the layout. Our tech team will be happy to help you solve any CSS related issues.
#2 As per loading times, the app total weight is less than 100kb which takes a fraction of a second to load.
But - the app is only loaded after the entire site is loaded.
It works this way because we are codeless.
We do not inject any code to your theme files to avoid leaving dead code in case you uninstall.
We rather stay risk free and avoid leaving messy themes behind.
#3 Inside the app's dashboard you'll find the following:
- Add to carts per offer
- Sales per offer
- Revenue per offer
If you mean pixel tracking, Shopify handles all tracking events besides the button click (which is an ATC event). If you want to track click events, please head over to the "advanced" tab, and fill in the pixel IDs you want to use inside the pixel section. We support Facebook / Google / TikTok / Pinterest and Snapchat.
We're always available directly if you need further information or help:
support@conversionbear.com
Warm regards,
Jonathan.
super useful to manage complicated journeys in a few clicks, a wonderful product. I will recommend to use it
This app is perfect. It's customer support is perfect. They fix the problems so quickly. They are very friendly. And smart hahah. I can only recommend this one. Get it before they start upping the price hehe
The team replied very quickly to my questions - thank's a lot.
And I appreciate the stack discount very much.
I am being charged despite uninstalling the app months ago and never using it. There is no place to contact Bundle Bear anywhere on shopify or their website, which I believe is an intentional tactic to keep charging people and pocketing their money, making the subscription uncancellable.
Happy to change my review if you get in touch with me to refund my money.
We've tried to reach hi@goldune.com multiple times with no response, so we're hoping that you get a chance to see this reply.
We were not able to track any chat, email or support ticket associated with your account.
Please note Bundle Bear offers a satisfaction guarantee policy.
This means we issue refunds even if a charge is valid, with no questions asked.
As such, upon receiving a notification of this review, we refunded your account.
In your account case, the monthly charge was valid and expected.
Here's a quick overview on how Shopify billing works:
The app was active in your store from Nov 18th until Jan 9th.
Any app charge is included in your regular monthly Shopify invoice.
For your account, that invoice is issued on the 22nd of each month.
A total of two charges were issued by Bundle Bear:
(Charge 1) Dec 2, 2022 – Jan 1, 2023 - paid on Dec 22nd.
(Charge 2) Jan 1, 2023 – Jan 31, 2023 - paid on Jan 22nd.
As noted above, the charge went through as expected on Jan 22nd because your plan renewal was on Jan 1st, prior to uninstalling the app.
When uninstalling Bundle Bear, any active billing plan is cancelled automatically. This is automated on Shopify's end. We do not handle billing directly in any of our apps.
As always, our team is available for any question, concern or clarification via our live chat, support portal and email support@conversionbear.com.
Jonathan.
P.S. it goes against the app store policy to write a one star review and demand a refund, as it is considered to be a type of blackmail. For refund requests of any reason - there are standard support channels available to all merchants. As such, this review was reported to Shopify for further inspection.
Great app and very flexible, especially for a free app. Also, Lynda from customer service has helped me on several of my Shopify store integrations, was very patient with all of my questions, was always very fast to respond to my emails and was polite and helpful in all of our interactions. She even spent 2 hours troubleshooting my theme code, which is a level of service that is way above anything I’ve ever received from other app/technical service providers. Software companies need more team members like Lynda
Perfect geholpen! Maria is een topper! Ik kreeg de bundel zelf niet op mijn product pagina maar Maria heeft dit binnen 3 minuten voor mij gedaan.
The app installation was easy and the dedicated support was very helpful. I suggest to try the app!
Very easy to set up and customize the bundles. I wasn't able to get the bundles to show up on my product pages or in the cart so I reached out to the company and they were very helpful and installed everything for me. Thank you!
Great app, boosted sales in the first day! Easy to use and customer support was fast and efficient when I had a question