Bundle Bear ‑ Volume Discounts

I'm so sorry to hear that you had a negative experience with our app. We take customer feedback very seriously, and we're committed to providing the best possible experience for our users.

I want to assure you that we don't charge merchants without their explicit approval. When you installed the app, you were prompted by Shopify to approve the subscription plan. We as app developers don't have access to your credit card. Moreover, our app doesn't offer a free plan at all.

I understand that you're frustrated, and I apologize for any inconvenience this has caused. I would like to offer you a refund since you haven't gained value from the app.

To process your refund, please contact our customer support team at support@conversionbear.com . They will be happy to help you get your refund processed as quickly as possible.

In the meantime, I would love to hear more about your experience. What didn't you like about the app? What would you like to see us improve?

Your feedback is important to us, and we're always looking for ways to make our app better.

Thanks for your time,
Eyal

Thank you so much for your five-star rating of the Bundle Bear App! We are really happy that you liked it and found it exciting to be able to offer money-saving volume discounts for your customers! Thanks again for your kind words and your 5-star rating.

Thank you for the 5-star review! Glad to hear that Abuzar was fast and helpful with fixing your issues and responding to your messages. We do our best to go above and beyond for our merchants and we're happy to see you notice! Thanks again.

We've tried to reach hi@goldune.com multiple times with no response, so we're hoping that you get a chance to see this reply.

We were not able to track any chat, email or support ticket associated with your account.

Please note Bundle Bear offers a satisfaction guarantee policy.
This means we issue refunds even if a charge is valid, with no questions asked.

As such, upon receiving a notification of this review, we refunded your account.

In your account case, the monthly charge was valid and expected.

Here's a quick overview on how Shopify billing works:

The app was active in your store from Nov 18th until Jan 9th.
Any app charge is included in your regular monthly Shopify invoice.
For your account, that invoice is issued on the 22nd of each month.

A total of two charges were issued by Bundle Bear:

(Charge 1) Dec 2, 2022 – Jan 1, 2023 - paid on Dec 22nd.
(Charge 2) Jan 1, 2023 – Jan 31, 2023 - paid on Jan 22nd.

As noted above, the charge went through as expected on Jan 22nd because your plan renewal was on Jan 1st, prior to uninstalling the app.

When uninstalling Bundle Bear, any active billing plan is cancelled automatically. This is automated on Shopify's end. We do not handle billing directly in any of our apps.

As always, our team is available for any question, concern or clarification via our live chat, support portal and email support@conversionbear.com.

Jonathan.

P.S. it goes against the app store policy to write a one star review and demand a refund, as it is considered to be a type of blackmail. For refund requests of any reason - there are standard support channels available to all merchants. As such, this review was reported to Shopify for further inspection.

Thank you for reviewing our bundling app. Glad that Abuzar was able to provide great customer service!