Bundle Bear ‑ Volume Discounts , 405 条评论
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consiglion l'app, sono molto bravi e a disposizione
Grazie mille per la tua valutazione a 5 stelle! Apprezziamo molto i tuoi commenti su di noi. Siamo lieti di sapere che stai apprezzando i nostri sforzi nel rendere l'app facile da usare.
Big thanks for Abuzar from Bundle Bear Support Team. He is really helped me and did a lot of work for me. I really appreciate it!
Thank you for the review and glad to hear that Abuzar was able to help you out!
Be careful using this app. The app will randomly go down and the discount codes provided by Bundle Bear won't work for your customers. Sadly, Bundle Bear doesn't say anything when this happens, you just have to troubleshoot it yourself. On Tuesday the app stopped providing customers with discount codes, resulting in a ton of abandon checkouts and refunds from customers who accidentally bought at full price. This continued until Friday. The only reason I found out this was happening is because we had comments on our Facebook Ads calling us scammers saying we were lying about our BOGO deal that we have through Bundle Bear. My conversion rate dropped 2.5% when this happened. This isn't an isolated incident either, I'm in a paid discord group and countless other people have said this app will randomly go down without Bundle Bear saying anything.
Thank you for sharing your experience with our app. We appreciate your feedback, and we apologize for any inconvenience you have faced. We take your concerns seriously and would like to address them.
First and foremost, we want to assure you that we are committed to providing a reliable and seamless experience for our users. However, upon reviewing our server logs and monitoring systems, we could not find any evidence of downtime during the timeframe you mentioned. Our servers have been running smoothly without any incidents.
Based on the information you provided, it seems that the issue you encountered may be related to a theme or compatibility problem. In some cases, conflicts with other apps can interfere with the functionality of our app, specifically its access to the checkout button. While we cannot directly control the behavior of other apps, we understand that it can be frustrating for our users.
We would like to assist you in resolving this issue and ensure that Bundle Bear functions as intended on your store. Our support team is ready to work with you to troubleshoot and identify any potential conflicts or theme-related issues that may be causing the discount codes to malfunction or the app to behave unexpectedly. Please reach out to our support team via support@conversionbear.com so that we can investigate this matter further and provide you with a solution.
We genuinely apologize for any negative impact this may have had on your business, including the decline in your conversion rate and the customer feedback you received on your Facebook Ads. We understand the importance of maintaining a positive reputation and delivering on the promises made to your customers. Rest assured, we are committed to helping you rectify the situation and regain your customers' trust.
Thank you once again for bringing this matter to our attention. We value your feedback as it allows us to improve our app and provide a better experience for all our users. We look forward to assisting you promptly and ensuring that your experience with Bundle Bear is a positive one.
Team Conversion Bear
tres bon
BEST APP so far For what it does, its so simple to use and their support team was super fast in responding to my request, Recommend 100%.
Thank you for the review! Nice to hear that you think it is the best app so far!
Its amazing, the chats here are awesome and the support is really helping my Shopify store to get as many sales as possible, thanks Bundle Bear!
Thank you for the 5-star review! Glad to hear that our support team was helpful during your chats that Bundle Bear is helping your Shopify store get as many sales as possible!
Abuzar helped me to install the app and configure it super super team
Thank you for taking the time to leave a review, and great to hear that Abuzar was so helpful!
Abuzar gives 10/10 customer support. very responsive, gets the job done. would definitely recommend.
Thank you for your 5 star rating! We really appreciate your kind words about Abuzar’s customer support; his responsiveness and professionalism are what make us who we are and we are so glad you were able to experience them. We thank you for your recommendation!
amazing app with amazing support. best bundle app out there i would recommend to anyone looking to increase their aov
Thanks so much for your 5 star rating of our Bundle Bear app! We're so glad you found our app and its amazing support so helpful. Thank you for recommending our app to others who want to increase their AOV. We couldn't ask for more!
Abuzar really is the best in the support! Always answers within 5 minutes and comes with really good solutions. I love the idea that they can connect to our store and handle all the administration. Love this app! Little expensive for me right now tho. But love this app! 10/10 app and support
Thank you so much for the fantastic 5 star rating and kind words! We are so happy to hear that you appreciate Abuzar's amazing support and the fact that we connect to your store and handle all the administration. We appreciate your feedback and are so glad you love the app. Thank you for the 10/10 rating!