Bundle Bear ‑ Volume Discounts

Hello,

We're sorry to hear about the negative experience you had with our app.

We've investigated the issue at your store thoroughly, with both admin store access and our tech team reviewing it twice.

Had a solution existed to integrate the two applications for your store, we would have been pleased to resolve the issue.

As explained in our email, the Shopify checkout process currently prevents our discount from being applied to products that are also modified by your other app.

This conflict is blocking the Bundle Bear discount from loading correctly during checkout.

However, if you remove the 'dual' checkout button, the Bundle Bear discount will function seamlessly.

Please feel free to contact us via email at lynda@conversionbear.com if you have any further questions.

Best regards,
The Conversion Bear Team

Hey there, we are so sorry for the bad experience you had with the app, please reach out to us by email at lynda@conversionbear.com and we will do our best to solve your issue as soon as possible.

Thank you for taking the time to share your feedback with us. We understand your concern about our pricing, and we want to assure you that providing high-quality service at a fair cost is one of our top priorities.

However we do feel that it needs to be said that the pricing is not "for nothing"

Our team is on standby 24/7 with a tech team that responds in 24 hours or less to any technical issues.

We offer exceptional bundle capabilities that perform incredibly well and has led to (as you can see above) to 397 5 star ratings.

We hope you reconsider and come back to Bundle Bear. You can email me at aharon@apphub.com and I will be happy to help set you up.

Best,

The Conversion Bear Team

Hey there,

Im sorry to see that you did not find what you were looking for in our app.

I see here that you used the app for less than two hours in total, so I think a one star review is an unfair reflection compared to the 397 merchants who have increased their AOV and Cart totals with Bundle Bear, and given us a 5 star rating.

I would be happy to work with you on setting it up again if you would like, you can reach me at aharon@apphub.com

Im sure as a business owner you know how damaging a bad review can be, and any merchant that reads this will understand that 2 hours is a short amount of time to hand out such harsh judgement.

We will always be happy to have you back, feel free to reach out.

Thank you for sharing your experience with our app. We appreciate your feedback, and we apologize for any inconvenience you have faced. We take your concerns seriously and would like to address them.

First and foremost, we want to assure you that we are committed to providing a reliable and seamless experience for our users. However, upon reviewing our server logs and monitoring systems, we could not find any evidence of downtime during the timeframe you mentioned. Our servers have been running smoothly without any incidents.

Based on the information you provided, it seems that the issue you encountered may be related to a theme or compatibility problem. In some cases, conflicts with other apps can interfere with the functionality of our app, specifically its access to the checkout button. While we cannot directly control the behavior of other apps, we understand that it can be frustrating for our users.

We would like to assist you in resolving this issue and ensure that Bundle Bear functions as intended on your store. Our support team is ready to work with you to troubleshoot and identify any potential conflicts or theme-related issues that may be causing the discount codes to malfunction or the app to behave unexpectedly. Please reach out to our support team via support@conversionbear.com so that we can investigate this matter further and provide you with a solution.

We genuinely apologize for any negative impact this may have had on your business, including the decline in your conversion rate and the customer feedback you received on your Facebook Ads. We understand the importance of maintaining a positive reputation and delivering on the promises made to your customers. Rest assured, we are committed to helping you rectify the situation and regain your customers' trust.

Thank you once again for bringing this matter to our attention. We value your feedback as it allows us to improve our app and provide a better experience for all our users. We look forward to assisting you promptly and ensuring that your experience with Bundle Bear is a positive one.

Team Conversion Bear

I'm so sorry to hear that you had a negative experience with our app. We take customer feedback very seriously, and we're committed to providing the best possible experience for our users.

I want to assure you that we don't charge merchants without their explicit approval. When you installed the app, you were prompted by Shopify to approve the subscription plan. We as app developers don't have access to your credit card. Moreover, our app doesn't offer a free plan at all.

I understand that you're frustrated, and I apologize for any inconvenience this has caused. I would like to offer you a refund since you haven't gained value from the app.

To process your refund, please contact our customer support team at support@conversionbear.com . They will be happy to help you get your refund processed as quickly as possible.

In the meantime, I would love to hear more about your experience. What didn't you like about the app? What would you like to see us improve?

Your feedback is important to us, and we're always looking for ways to make our app better.

Thanks for your time,
Eyal

We've tried to reach hi@goldune.com multiple times with no response, so we're hoping that you get a chance to see this reply.

We were not able to track any chat, email or support ticket associated with your account.

Please note Bundle Bear offers a satisfaction guarantee policy.
This means we issue refunds even if a charge is valid, with no questions asked.

As such, upon receiving a notification of this review, we refunded your account.

In your account case, the monthly charge was valid and expected.

Here's a quick overview on how Shopify billing works:

The app was active in your store from Nov 18th until Jan 9th.
Any app charge is included in your regular monthly Shopify invoice.
For your account, that invoice is issued on the 22nd of each month.

A total of two charges were issued by Bundle Bear:

(Charge 1) Dec 2, 2022 – Jan 1, 2023 - paid on Dec 22nd.
(Charge 2) Jan 1, 2023 – Jan 31, 2023 - paid on Jan 22nd.

As noted above, the charge went through as expected on Jan 22nd because your plan renewal was on Jan 1st, prior to uninstalling the app.

When uninstalling Bundle Bear, any active billing plan is cancelled automatically. This is automated on Shopify's end. We do not handle billing directly in any of our apps.

As always, our team is available for any question, concern or clarification via our live chat, support portal and email support@conversionbear.com.

Jonathan.

P.S. it goes against the app store policy to write a one star review and demand a refund, as it is considered to be a type of blackmail. For refund requests of any reason - there are standard support channels available to all merchants. As such, this review was reported to Shopify for further inspection.