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I have come across so many issues with the new implementation of the buy button.
I've been back and forth with support, requesting a simple answer as to how I can make the button direct to the checkout page in the SAME tab / window, rather than opening a new window over the page, and my point has been completely misunderstood, and I'm left with a bad UX now.
For reference, here's a video recording I did of the issue. Pretty easy to understand I think, but still can't solve a simple issue: https://www.screenmailer.com/v/Dy03dCwJxuagByM
veryyyyy lengthy process for customers + No variants displayed.
Buy button process is lengthy for customers. Customer sale decreased due to this. Shopify should fix this first before giving it to customers.
Thank you for sharing this feedback on the Buy Button channel. I'm sorry to hear that the process is lengthy for your customers, and I understand how this has created issues for your store. In terms of the problems you were having with variants though, variants can be added to buy buttons by following these steps: http://bit.ly/2LXt1KI.
I'd like to pass your feedback along to our teams, so I'm going to follow up with you via email to log your feedback on our end. Please keep an eye out for my email and feel free to respond directly to me once you receive it so that we can discuss your experience in more detail. Thanks! - Rae, Shopify Support
It doesn't recognize my products or the collections, tries to create a buy button and..nothing..
Hi there, thank you for reaching out. I am sorry to hear that you've had difficulty getting the Buy Button channel to work but we appreciate you taking the time to let us know here. Please reach out to our support team about this and we'd be happy to take a look at this for you: https://shopify.link/vRnL. -Victor, Shopify Support
Not working with 2.0 themes.
Thanks for the review. The Buy Button is compatible with the updated versions of Shopify themes. If you are experiencing issues with the Buy Button - I would suggest reaching out to our live support to allow us to look into this further. You can get in touch with our live support by navigating to the Help Center: https://shopify.link/goV1. -Ollie
Spent way too much time troubleshooting this app. Thought it would be perfect to sprinkle into the blog, but the button would either never be centered right or accidentally put 3 buttons in a row. Wouldn't recommend.
Thank you for sharing this feedback! Adding Buy Buttons to your blog posts or other pages is a great way to boost conversion, and I’ve followed up with you via email so we can troubleshoot this together. Hope to hear back from you soon! - Lauren, Shopify Support
It appears Shopify wants to keep its customers away from Wordpress. Hmmm... they might just get their wish (but in reverse) if they don't fix this plugin. Shopify is NOT Wordpress and the rate the development is going it never will be.
Please stop crippling Shopify if you want your platform to survive in the long term.
I have a buy button, but You would not let me accept payments in my site so I pay $29 instead of $9?
Hey there, thanks for this feedback!
I'm sorry to hear about your frustration with the Buy Button app, but should clarify: this tool is available for merchants on the Shopify Lite plan ($9/month). You can find more information about this plan here: https://help.shopify.com/en/manual/intro-to-shopify/pricing-plans/plan-features#shopify-lite-plan
I’ve followed up with you via email in case you needed any further assistance on this. I look forward to hearing from you! - Lauren, Shopify Support
Buy Buttons have a serious issue with the safari browser that will prevent many, though not all safari, customers from checking out. They either receive "cart empty" errors or the payment doesn't go through and no error is returned to the customer, leaving them confused. Our issue has been open with shopify support for 3+ months (since Jan 2018), though I suspect this was an issue prior to that. The support team is slow to respond, fill up emails with apologies instead of action and they have made 1 failed attempt to fix it.
Here's their only solution / workaround so far: "The issue stems from the "Prevent Cross Domain Tracking" setting in Safari. Once this setting is disabled, customers using Safari will be able to checkout as expected"
Asking customers to disable a security setting, isn't a workable solution!
Avoid this app at all costs if you have many customers using safari.
Just had my first sale, customer can't access my digital ebook. Checked and it all appears well on my end, I can download just fine. Customer links took her to a place that said 'shop doesn't have a website yet' but I was charged the annual fee and everything looks set up correctly. Incredibly worried about future sales. Not quite sure where to go from here as I followed all of the tutorials step by step.
Thank you for writing your review and I am sorry to hear that you've had this issue. It sounds like you are using the Digital Downloads app, and the problem you've cited is a common one for merchants without an online store, but it should be relatively easy to resolve.
In order to avoid this issue, you can edit the email template for digital downloads and change {{ attachment.shop_url }} to {{ attachment.url }}. This should then prevent the app from trying to direct the customer to a non-existent online store. Please give this a try, but if you are still having issues, you can contact our support team directly for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
the app is not working you cant create your button i dont think its updated for new shopify version or something
Hey there, Exzentriq Gameware. Thanks for taking the time to leave us a review for the Buy Button Channel. We're sorry to hear that you've been unable to create your button. Please, reach out to our Live Support Team (https://bit.ly/2AWw5VA) so one of our Advisors can help you with this issue and real-time and find a resolution. Thank you for bringing this issue to our attention. - Imogen, Shopify Support