Avis (207)
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I've been using this app for years, and I finally have to point out that it's a very faulty app. When I add the code to a blog page, and it looks fine, I come back to the page months later to optimize the page, and the code is altered or not working. Really unreliable.
Very frustrating - want to embed products in my blog but as a worldwide merchant shipping all over the world it is imperative that we do NOT show product pricing - we need clients to get to our site to see properly formated currency for their country :(
Need mayor improvements, I've called several times to try and add credit card icons or anything to let customers know they can use any credit cards , but only shows Paypal and that's it. Customers think we only accept Paypal
An absolute mess. Multiple Google errors from this app. Do not use. I installed and then they changed it due to duplicate shopping carts being created on the same web page...finally just removed the entire thing.
Please let me know if you end up fixing it. A great concept. Thanks
Thank you very much for sharing this feedback with us!
The Buy Button can create duplicate carts by default if installed on your Shopify store instead of an external store, which may be what you've seen here. This is due to the fact the the Buy Button is designed for external websites and therefore creates its own independent cart on a website.
I'd like to chat with you more about the errors you were seeing, to help get the app working correctly for you! I've sent you an email and look forward to talking soon. -Lizzy, Shopify Support
Buggy as hell when I tried to import my product catalog to Facebook. It simply doe not work. Keeps telling me some product info was missing but nothing was. Error, repeat, error, repeat, error.
Thank you for leaving this review. I'm sorry to hear about the troubles you're encountering with this error message, and I'd really like to help look into this further and provide assistance. With that said, I'll send you an email shortly with more information. I look forward to discussing this with you soon! - Rae, Shopify Support
I think this app sucks and needs to be re-developed. The buttons can't be customized well and slow the page load down to a crawl on pages where I've put them. Please develop an improved version that actually allows you to create "Amazon style" buttons or other easy to read buttons.
Reply to dev response: You haven't addressed any of my concerns: SLOW LOAD TIME (why?), poor graphic controls, not easy to read, poor conversion. I won't hire a shopify expert when I can just not use this stupid app! I can create my own buttons with an external cart URL and it works fine and doesn't slow down my site. The point of an app like this should be for DIY not to hire an expert!
I've tweaked CSS myself on quite a few apps to create great looking buttons that convert well on my (non-shopify) pages so why make this one so locked down and dysfunctional?
This app sucks just get rid of it or start over and redevelop it! Clearly I'm not the only one who feels this way since 38 people gave it one star likely because we can't give it zero.
Thanks for providing this feedback about Shopify's Buy Button app!
Although there are some customization tools within the app, I understand your frustration with the limited ways you can update the look and feel of the button. We generally recommend that you get in touch with a developer (such as a Shopify Expert: https://experts.shopify.com/developers), but our team is always looking for ways to improve. I’ve reached out to you via email so we can take a look at this together, and I hope to hear from you soon! - Lauren, Shopify Support
Sometimes works, sometimes doesn't. Recently it stopped completely for no discernible reason and Shopify support had no clue as to how to help.
It's also worth noting that the overnight transition from old buy button to new buy button was not a nice thing to do. People rely on this thing to work and you shouldn't just change it without warning.
The old buy button worked perfectly.
***CHECK YOUR BUY BUTTONS, THIS DOES NOT WORK FOR IPHONE & IPAD USERS***
I just discovered after months of use that any Buy Button embedded code on my website does not work while the website is viewed on iPhone or iPad in Safari and Chrome. When clicked, a white screen displays that requires you to force close the browser. I am absolutely SICK to my stomach at the thought of how much money this has cost us.
This was tough to discover as it works fine on desktop and Android.
What I find MOST APPALLING is the complete lack of ownership of the issue by Shopify. They tried to blame the issue on my website, once I proved without a doubt it was not the case they now have gone silent. I suspect they do not have the technical ability to troubleshoot mobile problems with this product.
BEWARE, DON'T MAKE THE SAME MISTAKE I DID!
PLEASE BRING BACK THE OLD WIDGET!!! You have made my external site obsolete. Just allow us to use the old code again. PLEASE!
Buy Buttons have a serious issue with the safari browser that will prevent many, though not all safari, customers from checking out. They either receive "cart empty" errors or the payment doesn't go through and no error is returned to the customer, leaving them confused. Our issue has been open with shopify support for 3+ months (since Jan 2018), though I suspect this was an issue prior to that. The support team is slow to respond, fill up emails with apologies instead of action and they have made 1 failed attempt to fix it.
Here's their only solution / workaround so far: "The issue stems from the "Prevent Cross Domain Tracking" setting in Safari. Once this setting is disabled, customers using Safari will be able to checkout as expected"
Asking customers to disable a security setting, isn't a workable solution!
Avoid this app at all costs if you have many customers using safari.