Avis (402)

Note globale
3,6
Nombre d’avis par note
  • 38 % des avis sont des avis à 5 étoiles
  • 21 % des avis sont des avis à 4 étoiles
  • 16 % des avis sont des avis à 3 étoiles
  • 8 % des avis sont des avis à 2 étoiles
  • 16 % des avis sont des avis à 1 étoiles
29 juin 2015

Sometimes works, sometimes doesn't. Recently it stopped completely for no discernible reason and Shopify support had no clue as to how to help.

It's also worth noting that the overnight transition from old buy button to new buy button was not a nice thing to do. People rely on this thing to work and you shouldn't just change it without warning.

The old buy button worked perfectly.

Jazzradio
Allemagne
Plus de 2 ans d’utilisation de l’application
Modifié le 13 avril 2018

***CHECK YOUR BUY BUTTONS, THIS DOES NOT WORK FOR IPHONE & IPAD USERS***

I just discovered after months of use that any Buy Button embedded code on my website does not work while the website is viewed on iPhone or iPad in Safari and Chrome. When clicked, a white screen displays that requires you to force close the browser. I am absolutely SICK to my stomach at the thought of how much money this has cost us.

This was tough to discover as it works fine on desktop and Android.

What I find MOST APPALLING is the complete lack of ownership of the issue by Shopify. They tried to blame the issue on my website, once I proved without a doubt it was not the case they now have gone silent. I suspect they do not have the technical ability to troubleshoot mobile problems with this product.

BEWARE, DON'T MAKE THE SAME MISTAKE I DID!

Skiff Life We Fish Skinny Water
États-Unis
Plus de 2 ans d’utilisation de l’application
10 février 2016

Does not embed product description, and breaks the Wordpress page builder plugin. Very poor.

Teds World Famous
Canada
Presque 2 ans d’utilisation de l’application
26 juin 2015

Simple. No more embed storefront, no more Shopify. I'm moving to Ecwid so I can embed a product or a category or the entire store. This was possibly the dumbest mistake an ecommerce provider could make. The idea is that you add functionality, not decrease it. For the yearly price I pay I would have expected more.

Toolemera Press Books
États-Unis
Presque 2 ans d’utilisation de l’application
27 mai 2015

PLEASE BRING BACK THE OLD WIDGET!!! You have made my external site obsolete. Just allow us to use the old code again. PLEASE!

Xile Beauty
États-Unis
Plus d'un an d’utilisation de l’application
26 février 2024

It doesn't recognize my products or the collections, tries to create a buy button and..nothing..

Fashion dreams
Israël
Environ un an d’utilisation de l’application
Shopify a répondu 7 mars 2024

Hi there, thank you for reaching out. I am sorry to hear that you've had difficulty getting the Buy Button channel to work but we appreciate you taking the time to let us know here. Please reach out to our support team about this and we'd be happy to take a look at this for you: https://shopify.link/vRnL. -Victor, Shopify Support

19 mars 2018

Buy Buttons have a serious issue with the safari browser that will prevent many, though not all safari, customers from checking out. They either receive "cart empty" errors or the payment doesn't go through and no error is returned to the customer, leaving them confused. Our issue has been open with shopify support for 3+ months (since Jan 2018), though I suspect this was an issue prior to that. The support team is slow to respond, fill up emails with apologies instead of action and they have made 1 failed attempt to fix it.

Here's their only solution / workaround so far: "The issue stems from the "Prevent Cross Domain Tracking" setting in Safari. Once this setting is disabled, customers using Safari will be able to checkout as expected"

Asking customers to disable a security setting, isn't a workable solution!

Avoid this app at all costs if you have many customers using safari.

Juicedlife
Australie
Environ un an d’utilisation de l’application
29 février 2016

Because 0-star is not available. You would think that a Buy Button is the main feature of a shopping and should at least be working properly and be adjustable.

Mxel
États-Unis
Environ un an d’utilisation de l’application
26 août 2019

veryyyyy lengthy process for customers + No variants displayed.

Buy button process is lengthy for customers. Customer sale decreased due to this. Shopify should fix this first before giving it to customers.

Mindplan
Inde
12 mois d’utilisation de l’application
Shopify a répondu 18 septembre 2019

Thank you for sharing this feedback on the Buy Button channel. I'm sorry to hear that the process is lengthy for your customers, and I understand how this has created issues for your store. In terms of the problems you were having with variants though, variants can be added to buy buttons by following these steps: http://bit.ly/2LXt1KI.

I'd like to pass your feedback along to our teams, so I'm going to follow up with you via email to log your feedback on our end. Please keep an eye out for my email and feel free to respond directly to me once you receive it so that we can discuss your experience in more detail. Thanks! - Rae, Shopify Support

1 décembre 2022

the app is not working you cant create your button i dont think its updated for new shopify version or something

Exzentriq Gameware
Danemark
8 mois d’utilisation de l’application
Shopify a répondu 11 janvier 2023

Hey there, Exzentriq Gameware. Thanks for taking the time to leave us a review for the Buy Button Channel. We're sorry to hear that you've been unable to create your button. Please, reach out to our Live Support Team (https://bit.ly/2AWw5VA) so one of our Advisors can help you with this issue and real-time and find a resolution. Thank you for bringing this issue to our attention. - Imogen, Shopify Support