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We’ve had a deeply disappointing experience with this app. Despite submitting multiple tickets regarding display issues, the responses have been unsatisfactory. The most recent reply suggested that we are missing some CSS; however, the app fails to show any output, even without CSS.
The Amazon Reviews app has some straightforward customization options available; why doesn’t Amazon Prime? After months of trying to resolve these issues, we feel like we’re going in circles with no clear resolution or accountability from the support team.
In today’s tech landscape, an app should be plug-and-play. Given Amazon’s vast resources, it’s unacceptable that we have to jump through hoops for something as basic as CSS functionality, which is obviously not the reason the app doesn't print ANY output!
We’re left wondering if there are any plans to address these ongoing issues. Overall, this has been a very unsatisfactory experience
Thank you for taking the time to leave a review, and I am sorry to hear about your experience. I am aware that our Support team had multiple correspondence with you and eventually helped you get set up on the widget instead of the Shopify app. I wanted to let you know that we have shared your case and feedback with our Product team so that we can continue to improve the product experience for merchants like you. Again, thank you for choosing Buy with Prime!
The merchant name appears to customers on the payment invoice as follows (My Store Admin) I have modified it but in vain. Also there are several technical problems. As usual Amazon has devastating technical problems
Thank you for your review and bringing this issue to our attention. Our team has looked into it but we would like to gather more information from you. One of our Product team members have reached out to you directly but haven't heard back. We hope to resolve your issue as soon as possible.
Once we connected this app and matched products, we were no longer able to create Draft orders in Shopify containing these products even though we had inventory in or non-Amazon location. For this reason we cannot use the app.
Amazon support was lacking. The installation call was quick, but no testing was done.
We're sorry to hear the experience wasn't up to your expectations. We would like to connect you with our team for more support and hope to make things right and get you up and running with Buy with Prime! Please contact us at support.buywithprime@amazon.com
PLEASE PLEASE PLEASE NO MATTER WHAT YOU DO DO NOT INSTALL THIS. IT DUPLICATED MY INVENTORY ON SHOPIFY AND EVEN NOW THAT IT IS UNINSTALLED IT IS STILL SHOWING IN MY BACKEND. What is worse is that now that ive unistalled it, it left the amazon inventory behind in a ghost warehouse. Luckily we have about 50 skus... so the cleanup will take time but not ruin us.
We're sorry to hear about your experience and the inventory issues. We would like to understand the issues in details and hope to make things right for you again. Please give us a chance and contact us at support.buywithprime@amazon.com
Fake marketing to get your app installed with store.
Hi PR Pro Sports! We're sorry to hear the experience wasn't up to your expectations. We're connecting you with our technical onboarding team for more support and hope to make things right and get you up and running with Buy with Prime!
Installed the app to find product reviews/ratings from Amazon can't be brought over to my Shopify store - have not been integrated (yet ... according to a support agent). This was 99% of the value proposition for me. When this feature is available I will try it again and may reconsider my review.
Thanks for your review, StarPlus2 . We're sorry the app functionality currently doesn't live up to your expectations, and appreciate the feedback as we are always looking for ways to improve the app. We'll let you know as we start to support new features.