Reviews (55)

Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 7% of ratings are 1 stars
November 2, 2023

Did the beta bwp which worked well. They're having me transition over which has been a bit of a hassle and isn't showing up on my site yet. Giving it a day.

The MeatStick
United States
5 months using the app
October 25, 2023

I installed and setup this new BWP app. It now works, but it was not easy to get it working.

The issues I had were because I already had the non-app version of BWP installed manually on my site. They do have a help page for folks migrating from the manual installation to this app. But that page is missing information. It ends up that if you are migrating, you need to create a brand new BWP account at the beginning steps. You cannot use the same BWP account you have set up (and linked) for your manual installation. When you first install the Shopify BWP app, when it asks for your BWP business account, make sure to choose to create a new account. Once I did that, I was finally able to get through all of the steps and it’s now working on my site.

Hopefully, Amazon will update the migration help page to include this info. BTW, if you are like me and use your existing BWP account initially, the symptom is that you will get stuck with errors at step 2 and be unable to link your account. Everything will look fine and working on your BWP account page, but you won’t get past that linking step 2. I had to uninstall the app and figure out how to force it to go through from the beginning at step 1 once I reinstalled it.

Other than the installation issues, the app is OK, not great.
One big thing I assumed the app would do was match my website’s SKUs with my Amazon product SKUs to connect the products and let me offer BWP. However, the app does NOT do that automatically. Instead, you get a list of all of your Shopify products and you need to search for your SKU manually, then manually enter the matching Amazon AKU into a field, submit that, wait for it to match, and then you can enable BWP for that product. Needless to say, this would be terrible if you had a lot of products! They do have a csv import option, but you’d still need to add the matching Amazon SKU for each product.

Amazon - if you are reading these reviews - please add an automatic matching based on SKUs. If our SKUs are matching between Amazon and Shopify, there is no reason the software can’t find them and do a match vs. us doing each manually.

Other than that, the BWP button showed up fine on my website (my theme is Unsen). I’ve tested it out and it appears to work.

Wow, this is a long review! Hopefully, this info will help others save time.

cheers,
cynthia

Earth Song Jewelry
United States
2 days using the app
Amazon replied October 30, 2023

Thanks for your feedback, Earth Song Jewelry! We're sorry for any trouble you experienced migrating from the widget to the app. We're always looking for ways to improve the app and appreciate your feedback about help content and SKU mapping. We'll let you know as new features become available! In the meantime, if you need any more support mapping your SKUs we encourage you to reach out to merchant support at bwp-merchant-support@amazon.com for help.

November 9, 2023

App version missed Amazon Reviews and Separate Cart features from Code version. Installation needs a new BWP account. Other than those, an ok app. Removed app and will not reinstall until those issues fixed.

JL Prime
United States
17 days using the app
Amazon replied November 13, 2023

Thanks for your review, JL Prime! We're sorry the app didn't meet your expectations, and we appreciate your feedback about the need for cart and reviews functionality. We're always looking for ways to improve our product and will let you know as new features become available!