Amazon MCF and Buy with Prime

This app solved a few pain-points for us at once - namely allowing us to automate fulfillment while utilizing our Amazon FBA inventory to fulfill orders to our Shopify site. This simplified our inventory management strategy and saves us time. The Buy With Prime feature gets used by customers who want fast free shipping, and we've had a few comment to us how much they like that feature as it takes the guesswork out of when they will receive the item.

It's fairly straight forward to set up and the MCF/BWP support is great.

Customers are receiving the wrong products even though our SKUs are mapped correctly and every product package has the correct barcode. This is a serious fulfillment issue that directly affects customer trust and creates additional costs for our business.

What makes the situation worse is how difficult it is to reach Amazon support and get a meaningful investigation for such a critical problem. An app handling order fulfillment needs reliable SKU accuracy and accessible support when something goes wrong. Unfortunately, our experience with Amazon MCF has been extremely frustrating recently.

Amazon BWP is injecting a 'Amazon prime free shipping' line into my checkout, even though I have BWP turned off entirely. I have reached out to support twice, and I'm brushed off. Customers are able to checkout for free when they should be charged $7 for shipping, and I'm left covering this shipping cost.