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Great app and team! They helped me integrate what i needed for my business success, highly recommend
Hi IronGrind team! First of all, thank you for the honest feedback. I know our support and founder teams have already been in communication with you since this review was written, but just wanted to respond here and reiterate that we apologize that you were facing slow response times at the time of this review. We pride ourselves on offering great support, as many of our other reviews have noted, but we realize that we missed the mark with response times in some of our recent communications with you. We have made improvements to our customer support hours on our end since this feedback, as well as adjusted our pricing structure to ensure all customers have equal access to email and chat support. We also were happy that we could build and launch that custom feature request you asked for. All in all, thank you for making us better!
Our team is very grateful that you have been with Buzzbassador since way back in our early days in 2021, and we look forward to continuing to support you. :)
I've loved working with Buzzbassador! Especially as we started out, they helped us scale from 20 to 2500 ambassadors and gave our ambassadors a user face to check on their sales and get insight into what they're driving. The team is also amazing and there to help with anything you need. Would recommend to anyone starting a program!!
Morgan, Annie, & GoNanas team, thank you so much for the kind feedback! Congrats on all of your success - growing from 20 to 2500 ambassadors is a huge feat. We have so enjoyed working with you for the past 3 years and look forward to continuing to support you and root for you. :)
- Shelby
This app has been so helpful in creating a brand ambassador program! I thought it was going to be complicated setting everything up, but the team at Buzzbassador really simplified the set-up process and made it so easy to understand . Not to mention, Shelby is always quick to respond to emails and provides additional guidance and help when you need it.
Had a great experience with the Buzzbassador team during the setup process. My team is really enjoying the simplicity and function of the application. We are in the process of loading our ambassadors now and will be excited to update the review as we proceeed. To date, the Buzzbassador team has been quick to respond and very helpful with our questions.
Great platform to organize and grow your team. It's user-friendly whether you're looking at it from a business or influencer's point of view. In addition to the great features such as customizable landing pages and emails, Calvin and the support team are amazing!
Being a CPG company with limited tech knowledge, it's extremely valuable to have an actual human being help us onboard and give us amazing customer service at the same time. Shelby really gave us the white glove treatment during this process and she was very easy to reach when we needed further assistance. I'm excited about the additional integrations they're working on in the pipeline so that we're able to bring in other affiliates across other programs.
UPDATE:
With their fast customer support, I was able to learn the app's UI and functionality. They also customized a Manual Payment button for me because I prefer to pay my ambassadors manually. They also offered a one-month free of charge and a possible adjusted billing plan which I look forward to. FIRST REVIEW:
It is not simple, really really complicated app, and doesn't have an option to pay ambassadors manually. Too expensive.
UPDATE:
It has been a pleasure working with you Tommy! Thanks for your patience, we are so glad we have been able to provide good assistance and resolve all of your questions. Excited to continue building our relationship :)
ORIGINAL REPLY:
Hey Tommy! Thank you for your honest review. I know we’ve been speaking over chat, but I wanted to respond here as well. I want to reiterate that my team and I sincerely apologize that you have been disappointed with your Buzzbassador experience. As you know, we have been doing everything we can to assist you with your questions over chat, and I feel confident that the solutions we have provided can resolve each of your concerns.
To address your points specifically:
Regarding “complicated app” — As a reminder, we provide simple follow-along usage guides for every part of Buzzbassador, and we strive to create the most user-friendly experience possible. With these guides, most merchants are able to get their account set up and running in minutes. We also offer one-on-one video calls to answer our merchants’ questions and walk them through the set up process step by step. Although you declined our offers to chat on a call, I just want to reiterate that the option is still available to you any time!
Regarding “doesn’t have an option to pay ambassadors manually” — I know I already explained this in our chat thread, but to clarify here, we do in fact offer an option to manually pay ambassadors. Several of our merchants use this option; it is fully operational. All you need to do is complete the manual payment with your preferred payment method, and then mark those ambassadors’ commissions as paid within the app using the “Mark As Paid” button. I will go ahead and send you these instructions again over chat and email, just in case you missed them last time. :)
Regarding “too expensive” — I see that you are still using our 2 week free trial, but once you begin your first billing cycle I am happy to discuss with you the potential of an adjusted billing plan. We are always open to work with small businesses and startups on this!
Again, thank you for your honest review and I look forward to continuing to chat with you in the app. Have a blessed day :)
- Shelby
Buzzbassador helped us automate what was a very manual ambassador program which allowed us to grow our ambassador list 3x since adding Buzzbassador. The integration into our Shopify Plus account was easy and all the coupon codes are automated and changes are made and effective instantaneously. The interface is beautiful and very user-friendly. Each time I needed additional help navigating the app, the support staff was quick to respond with a solution or recommendation (huge shout out to AK, our amazing support rep at Buzzbassador!). Lastly, it is clear how much this company values the feedback of their users. I needed a couple of changes to our application form which at the time were features they did not have but within a couple of weeks, Shelby responded back to me directly that they made that change and updated our form. In addition, the founder and CEO took the time to connect with me directly to discuss my company's experience with using the app. I am PROUD to be using Buzzbassador and look forward to all to come in 2022!
Wow, thank you so much for the amazing feedback! Our team has absolutely loved working with Kringle Candle. We are so proud of your ambassador program's growth and super excited to cheer you on as that growth continues! -- AK, Shelby & Calvin
We are really happy with the buzzbassador App! It's very easy to use and it offers great possibilities to scale our Ambassador program. The customer service is what I like the most about the program, as they are answering in such a short time and are always available and helpful. The basic plan for ca. 35€ is great to start with and has everything you need to receive new Ambassador applications, maintain them, keep an overview and track their sales. There are no annoying restrictions in the basic plan that prevent you from using the app on a daily basis. We have been using the app for over 3 months now and are really happy. We have many ideas for more features and have already discussed them with the Buzzbassador team. They are already adding some features and are always open to suggestions. Overall: great app! I can recommend it!
Sarah and team, you are the best and we so enjoy working with you! Thank you for being an awesome, engaged merchant and giving lots of great feedback and ideas. Looking forward to continuing our partnership in the future — exciting things coming for the Brava Fabrics ambassador program :)
- Calvin and Shelby
We found Buzzbassador on YouTube. Why their YouTube videos don't have thousands of views is beyond me, Out of everything we've seen on YouTube regarding ambassador programs, their videos are by far the most helpful. So far we're absolutely loving this app! The ambassador dashboard and sales leaderboard is amazing! Not to mention the ease of integration with our website. Buzzbassador does everything for you! Site integration, ambassador application, automated emails for every ambassador on every sale...I mean they've practically covered every base. So far, we're extremely happy and thankful to have found Buzzbassador.