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Looking for some help. Our wheel never actually pops up??? It just sits in the corner and wiggles. Please provide assistance. Can I get an email to find support or something?????? Reached out many time but no response yet. The wheel is pretty useless as it does not pop up on our website. We have spent hours going through every function of the backend. I will update the review if they ever answer but for anyone thinking of downloading I would recommend Privy. We've used them in the past and the wheel always works and their support always answers lol =) Well an entire day has passed and still no response. PLEASE EMAIL ME mark@terracorefitness.com UPDATE: 7/17/2021 9:57 (still have not been contacted or responded too) Completely false you did not try to contact me even once. I have my filters off so I never miss an email. PLEASE EMAIL ME AT: mark@terracorefitness.com
Hi Mark,
UPD: Mark, I truly apologize for all the troubles you experienced, but I've double checked our ticket system, and our support team replied to your request within 1hr after receiving it, and another follow-up email was sent 3 hrs later (to both your shop email, and email you provided in the request). I'm not really sure why you did not receive it. I've just tried to reach you from my personal Gmail email address, and I really hope you'll receive that email at least.
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Our support team tried to contact you several times yesterday by email you provided but we never heard back from you :( Could you kindly check your SPAM folder or white-list our support email support@tkdigital.dev.
Thanks!
TK Digital team
Decided not to use the app as it said I can use the app for free if I left a review but it still wants to charge me after 100 views. Decided to rather use a different app instead.
Lost of time to set up it. No function to the integration with mailchimp and there is no a link to see the subscribed contacts.
Shopify doesn't accept the generated codes that are given in Free popup and Free Popup doesn't accept the codes from Shopify. I was running in circles trying to match a password to work on both Free Popup and Shopify.
Stop sending spam email. This app is not working and waste of time.
The idea is good for the app but it is not support and does not function well. We set up our entire wheel and tried getting it to work for an entire day but nothing worked. We tried reaching out to their dev but no one ever gets back to you. Not sure how this is even supported by Shopify as most apps have fantastic support. Save yourself a bunch of wasted hours and go with another provider. Trust me these guys are horrible and never respond.
Duplicate of previous review!
Mark, we're really sorry that you had such a bad experience with our app. As I mentioned in the response to your another review, our support team tried to reach you several times, to both your personal email you provided, and your Shopify email. And our ticket system shows our emails as "read". But anyway, must be some technical issue with our ticket system, and our messages were somehow filtered unfortunately.
When I was finally able to reach you from my personal email (still within 24hrs from your initial request), you've already switched to another app, which is totally understandable, and I really hope it works well for you.
You also mentioned refund in your emails, so I'd like to mention that you were NEVER charged for our app as you were on the free trial and removed the app before the end of trial.
Lastly, I fully understanding your frustration with our late response, and I'm really sorry about that, but I believe installing the app on your other shop just for one minute, only to leave this second negative review is not completely fair.
Best,
TK Digital team