BYOB ‑ Build Your Own Bundles
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This app is great! Although it didn't work on my store due to the conflict with another app I have installed, Benny is super great to work with, and I think if your store has fewer products, this app can really help boost sales. I highly recommend this app.
FRAUD! This app doesnt work and they have absolutely no customer support whatsoever. I have to get Shopify support to try and help me contact someone from the app and all they told me was to hire a professional developer to get it working. BUYER BEWARE!
Here's my reply:
1. You installed the app and requested local support. I've replied to you that we couldn't work at your pace since our timezone is different. But you keep submitting multiple tickets every day via Shopify/our helpdesk. I tried to refer you to other alternatives since day 1 and you refused.
I even work on Saturday to assist you, which is not our normal work day. But you keep complaining till Sunday. We cannot work 7 x 24 like Shopify. At least, you should have planned ahead of time instead of sending a last-minute notice to an app developer working together for a few days only.
Please be respectful to other companies not working in your area
If you claim that we offer no customer support, I'm willing to open all of your tickets and our replies to the public. These tickets are passing through Shopify support as well.
2. You asked us to set up the bundle for you, and you don't even bother to provide the bundle name, description, banner image, collections, etc. Please note that we are only an app developer. We do help merchants set up bundles but we are not responsible to manage your store business. We cannot prepare these data because we are not a full-service agency. Honestly, I can't guess what you want
3. You mention that you want the bundle to be live in a day or two. When the bundle is published, the bundle is live. Customers can visit the bundle product in the store. I am not sure why it's not "live". Once again, I asked you what is the meaning of bundle being live and you refuse to tell me what is your meaning of "live".
I have Great Experience, I really like this app, using first time. Advisors are also very Supportive. But i must think that you should start live chat than emails because chat help soo much.
Otherwise mail is also helpful, its just a suggestion.
Thanks for your help and Guidance.
I have been looking for this kind of APP for a while and finally found it! I love its simplicity and functionality. During my testing, I did communicate with Benny and requested a couple of enhancements to the APP and they obliged! Within a couple of days, my requests were implemented and rolled out. Great attention and Service. Highly recommend.
Thank you for your review. Your input is very useful to improve the app! I've learned a lot!
First bundle app out of many that is working well for what we needed in custom bundles. I really need an app like this that also offers a subscription option before adding to cart. I keep trying to find compatible apps but no luck. Without that issue I'd give it 5 stars.
Thanks for your review! Actually, our app listing doesn't mention subscription feature at all. It's not a feature covered currently. As we contact subscription app developers, turns out many of them don't offer a way to integrate
Given that Shopify has just released the subscription api in Jan 2021, and BYOB is primarily targeting at custom bundling but not subscription (released in late April 2021), I would say that it's NOT an issue but rather a missing feature.
We'll stay tuned with the latest api changes and look for potential integration opportunities. Thanks for your opinion once again!
We've only been using this platform a few days but it does exactly what we wanted and the customer support has been great :)
Easy to use and perfect after sales!
It did exactly what I needed, and when I had an issue because of multiple shipping warehouses they answered quickly and explained the issue. They offered to do some custom fixes but I was able to fix it myself with a simple addition to my shipping details in my shop settings. Awesome service and clear explanations!
The App does exactly what we need and the customer support is really efficient. I would recommend it.
This is such an easy app for customers to create their own bundles! So easy to install and get working, and amazing service with any questions I had! Definitely reccommend!
