BYOB ‑ Build Your Own Bundles
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Exactly what I needed to add the bundling option to my shop.
After my old bundle builder stopped working as well as it used to I was back on the App market. I needed a bundle builder that allowed discounts... these are very hard to find! The set up for this is SO EASY. Benny was on hand for my questions and we are going to work together to get the builder working the best for my website. Great app.
Josh is very helpful and the app itself is the best. Thanks Josh!!! We couldn't have done this without you!!!
We've only been using this platform a few days but it does exactly what we wanted and the customer support has been great :)
Hi there!
This is Josh from the BYOB support team. We saw your recent review on the Shopify app store and were wondering what the reasoning behind the 3/5 rating was.
As far as I can see, you've not had any conversations with the support team and have only had the app installed for 1 day. I just wanted to double check on whether you had any issues or feedback you could share so we could improve the app for future users or even yourself should you want to give it another try!
Feel free to let me know, we're always happy to listen!
excellent help. fixed my issue that I had been working on for hours. fixed in about 10 minute. thank you !!!!!!
Horrible you guys dont have a easy way to cancel your subscription and your customer service is horrendous.
Hi there,
To clarify, our team works from Monday to Friday at a completely different timezone from the US. When you reached out, it was the weekend for us here so you were met with some automated replies.
To cancel your subscription, all you need to do is uninstall the app from your Shopify store via Shopify > Settings > Apps and Sales Channels > BYOB.
We appreciate your feedback and will look into ways to simplify this process in the future. I've also reached out via email directly in case you'll be needing further assistance.
Quite useful and easy to work with. I´ve been using it for more than a year, I definitely recommend it.
This app is exactly what we were looking for to allow customers to assemble their own office desk. The helpdesk is very helpful. Really great!
Working primarily with on demand apparel, using screenprint transfers of limited quantities. I wanted to ensure my customers had access to a large range of apparel style and color options. Being unsatisfied with the variant limitations and variant apps, I began looking for another option without sacrificing productivity or customer satisfaction. BYOB has not only allowed me to achieve the most ideal functionality of the goal but any time I have reached out for support, instructions, and advice, they have very quickly replied and offered support beyond expectations.
My customers are happy and so am I! Very well worth it!
Thank you for your review! We'll continue to improve the app!
Work's great! The support they provide is excellent as well. I would recommend this app to anyone looking to increase sales with bundles.
Very good app.
Also, the support is first class.
Best support I've ever encountered on a Shopify app.
Benny is amazing!! :)
Customer service is second to none. We searched high and low for an app that did what we needed. Highly recommend.
Great & simple app. Developers are extremely responsive & helpful. Even with custom CSS they always have a solution to my issues. Highly recommend!
After using this app for more than a few months, I have to say that it has increased my AOV by 30%. It needed tinkering in the beginning because of a known issue which occasionally affects conversions but the development team is good at giving tips to alleviate the issue. Completely worth the money and after using it for three months, I am now at the upper limit of how many bundles I can sell before upgrading. It's free until you get 30 bundles a month, after which you must pay 20.00$. Totally worth it! They removed the free subscription so since my business is a fair bit seasonal it wasn't worth it. Also, the bug that prevents the bundle from being loaded promptly in cart has made me lose a lot of sales. Developer says it's a limitation from Shopify's platform so it cannot be fixed. Ok, well, if it can't be fixed I'm not going to wait around and hope it ever does. I substituted this app with Shopify's free automatic discounts and it is perfect.
Thank you for your review. It's a known issue of Shopify: https://support.ilovebyob.com/article/167-why-is-it-showing-0-price-and-no-product-image-on-the-cart-page
Since Shopify is loading something at the back, we can't speed up the process. If we greatly increase the waiting time, the customers are going to leave and the conversion rate is dropped too.
We'll try to slightly increase the waiting time and keep notice of any possible remedy. By the way, I've also replied to your questions in the emails. Not sure if you check them yet.
I am sorry to see you have a lowered conversion rate. As a Shopify Partner, we are trying hard to improve the ecosystem and most importantly help the merchants to succeed. However, we cannot fix some platform issues occasionally.
Having said so, we will continue to improve the products and the user experience. Once again, thank you for your opinions. I'll definitely take note of your reviews
Great and easy app to integrate onto my site! I had a little hiccup with my variants showing on the bundle page, so I reached out to support. Keep in mind, I'm only paying for the lowest tier $20/mo. Their support is based in Hong Kong (GMT+8), whereas I'm based in the US (GMT-7). They got back to me in less than 24 and resolved it within that time frame. Thank you so much for a great app and customer service!
Thank you for your review! Indeed, one of the challenges is to handle the opposite timezone of oversea customers. We've been working hard to streamline the process so it doesn't go back and forth for a long time. Hope our service can help you achieve your goal :-)
Very cool app, super sharp customer experience AND helped us with better inventory management tracking.
Works great, I can do what I wanted and it looks great on desktop and mobile. Support is very helpful.
The app is great and so is the support! Benny is super quick to reply and very helpful and is constantly evolving this app.
Before I used another bundle builder app, I could not use the promo code. BYOB solves my problem now on bundle offers; my customers can use their promo code. I had some difficulty setting up the bundle builder, but Benny helped me solve my problem. Thanks a lot, Benny, for your help.
This app has made the bundling process much easier. It allows me to see the individual products that customers choose, rather than just the bundle, on the packing slip. Very helpful for filling orders and managing inventory!
This app works well and is easy to install. This app does what it claims to do. You can create bundled products; however, the products are minimal and have few options. I recommend this app to all. https://www.kinkytoy.store
Thank you for your review. Can you describe where you find the products are minimal and have few options?
If you can send us more information about the issue, we can help you to resolve it
Great app, amazing customer service, Benny is always there to help and always replies. I hope the app keeps growing
An amazing app to help build bundles quickly and easily for your shop. It has allowed me to increase the amount of inventory flowing out of my store and helps my customers save!
This app is easy to use for any online store no matter big sizes or smaller sizes. We had some questions but Benny sorted them for us immediately. He always replied to us very quickly and even offered us customized service. A big thump up to Benny and his team. Highly recommended.
Thank you for your review! I am happy to help :-)
After trying multiple bundle apps, BYOB was the only app we found to give us the ability to offer choices on coffee bundles we wanted to offer that works alongside of our subscription app without technical difficulties. Also, Benny helped us with a minor adjustment to the app so visitors could see the running total of all bundle items they chose. Great customer service!
Thanks! Looking forward to seeing more orders from your store! :-)
