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FRAUD! This app doesnt work and they have absolutely no customer support whatsoever. I have to get Shopify support to try and help me contact someone from the app and all they told me was to hire a professional developer to get it working. BUYER BEWARE!
Here's my reply:
1. You installed the app and requested local support. I've replied to you that we couldn't work at your pace since our timezone is different. But you keep submitting multiple tickets every day via Shopify/our helpdesk. I tried to refer you to other alternatives since day 1 and you refused.
I even work on Saturday to assist you, which is not our normal work day. But you keep complaining till Sunday. We cannot work 7 x 24 like Shopify. At least, you should have planned ahead of time instead of sending a last-minute notice to an app developer working together for a few days only.
Please be respectful to other companies not working in your area
If you claim that we offer no customer support, I'm willing to open all of your tickets and our replies to the public. These tickets are passing through Shopify support as well.
2. You asked us to set up the bundle for you, and you don't even bother to provide the bundle name, description, banner image, collections, etc. Please note that we are only an app developer. We do help merchants set up bundles but we are not responsible to manage your store business. We cannot prepare these data because we are not a full-service agency. Honestly, I can't guess what you want
3. You mention that you want the bundle to be live in a day or two. When the bundle is published, the bundle is live. Customers can visit the bundle product in the store. I am not sure why it's not "live". Once again, I asked you what is the meaning of bundle being live and you refuse to tell me what is your meaning of "live".
After my old bundle builder stopped working as well as it used to I was back on the App market. I needed a bundle builder that allowed discounts... these are very hard to find! The set up for this is SO EASY. Benny was on hand for my questions and we are going to work together to get the builder working the best for my website. Great app.
First bundle app out of many that is working well for what we needed in custom bundles. I really need an app like this that also offers a subscription option before adding to cart. I keep trying to find compatible apps but no luck. Without that issue I'd give it 5 stars.
Thanks for your review! Actually, our app listing doesn't mention subscription feature at all. It's not a feature covered currently. As we contact subscription app developers, turns out many of them don't offer a way to integrate
Given that Shopify has just released the subscription api in Jan 2021, and BYOB is primarily targeting at custom bundling but not subscription (released in late April 2021), I would say that it's NOT an issue but rather a missing feature.
We'll stay tuned with the latest api changes and look for potential integration opportunities. Thanks for your opinion once again!
This is a very basic app with improper guidelines.
Thank you for your review. Can you tell me what the improper guidelines you mean? I would be happy to review the guidelines.
Very good app.
Also, the support is first class.
Best support I've ever encountered on a Shopify app.
Benny is amazing!! :)
Customer service is second to none. We searched high and low for an app that did what we needed. Highly recommend.
Great & simple app. Developers are extremely responsive & helpful. Even with custom CSS they always have a solution to my issues. Highly recommend!
After using this app for more than a few months, I have to say that it has increased my AOV by 30%. It needed tinkering in the beginning because of a known issue which occasionally affects conversions but the development team is good at giving tips to alleviate the issue. Completely worth the money and after using it for three months, I am now at the upper limit of how many bundles I can sell before upgrading. It's free until you get 30 bundles a month, after which you must pay 20.00$. Totally worth it! They removed the free subscription so since my business is a fair bit seasonal it wasn't worth it. Also, the bug that prevents the bundle from being loaded promptly in cart has made me lose a lot of sales. Developer says it's a limitation from Shopify's platform so it cannot be fixed. Ok, well, if it can't be fixed I'm not going to wait around and hope it ever does. I substituted this app with Shopify's free automatic discounts and it is perfect.
Thank you for your review. It's a known issue of Shopify: https://support.ilovebyob.com/article/167-why-is-it-showing-0-price-and-no-product-image-on-the-cart-page
Since Shopify is loading something at the back, we can't speed up the process. If we greatly increase the waiting time, the customers are going to leave and the conversion rate is dropped too.
We'll try to slightly increase the waiting time and keep notice of any possible remedy. By the way, I've also replied to your questions in the emails. Not sure if you check them yet.
I am sorry to see you have a lowered conversion rate. As a Shopify Partner, we are trying hard to improve the ecosystem and most importantly help the merchants to succeed. However, we cannot fix some platform issues occasionally.
Having said so, we will continue to improve the products and the user experience. Once again, thank you for your opinions. I'll definitely take note of your reviews
Great and easy app to integrate onto my site! I had a little hiccup with my variants showing on the bundle page, so I reached out to support. Keep in mind, I'm only paying for the lowest tier $20/mo. Their support is based in Hong Kong (GMT+8), whereas I'm based in the US (GMT-7). They got back to me in less than 24 and resolved it within that time frame. Thank you so much for a great app and customer service!
Thank you for your review! Indeed, one of the challenges is to handle the opposite timezone of oversea customers. We've been working hard to streamline the process so it doesn't go back and forth for a long time. Hope our service can help you achieve your goal :-)
Very cool app, super sharp customer experience AND helped us with better inventory management tracking.
Works great, I can do what I wanted and it looks great on desktop and mobile. Support is very helpful.
The app is great and so is the support! Benny is super quick to reply and very helpful and is constantly evolving this app.
Before I used another bundle builder app, I could not use the promo code. BYOB solves my problem now on bundle offers; my customers can use their promo code. I had some difficulty setting up the bundle builder, but Benny helped me solve my problem. Thanks a lot, Benny, for your help.
This app has made the bundling process much easier. It allows me to see the individual products that customers choose, rather than just the bundle, on the packing slip. Very helpful for filling orders and managing inventory!
This app works well and is easy to install. This app does what it claims to do. You can create bundled products; however, the products are minimal and have few options. I recommend this app to all. https://www.kinkytoy.store
Thank you for your review. Can you describe where you find the products are minimal and have few options?
If you can send us more information about the issue, we can help you to resolve it
Great app, amazing customer service, Benny is always there to help and always replies. I hope the app keeps growing
An amazing app to help build bundles quickly and easily for your shop. It has allowed me to increase the amount of inventory flowing out of my store and helps my customers save!