The number one rule of customer service is don’t make your customers wait. Using Call Center you can instantly buy a local or toll-free phone number for your shop and immediately begin making and receiving voice calls and SMS messages to your customers. Call Center enables your shop to have high-quality, real-time voice and SMS conversations with your customers.
A well-designed interactive voice response system can give customers the quickest answers to their questions and route them where they want to go, whether they're calling about a store's hours of operations, an upcoming trip, a billing issue or technical support. And the perfect IVR doesn't have to bust your budget. With the Call Center callbot IVR you get all the capabilities of an on-premises system without the headaches and expense that comes from installing and maintaining complex telecommunications systems.
A well configured SMS chatbot can give mobile customers near instant responses to their most frequently asked questions. Whether they are texting about a store's hours of operations, their return policy, or if they offer free shipping. And creating the perfect SMS chatbot doesn’t have to be difficult or expensive. With the Call Center SMS chatbot you get all the benefits of a custom developed chatbot for your store without the aggravation and expense of hiring a costly software developer to program the chatbot for you.
✓ It is the only purpose built communication framework exclusively for Shopify store owners.
✓ It allows you to buy your perfect local or toll-free phone number for your shop and then send and receive voice calls and SMS messages immediately.
✓ To increase sales by getting customers to the information or agent they need more quickly using our callbot or chatbot.
✓ It automatically provides contextual SMS messaging by matching SMS messages to Shopify customer accounts.
✓ It is built with responsive web design. It will look and function beautifully on your mobile phone, tablet, or desktop computer.
Question: How does Call Center send and receive voice calls and SMS messages?
Answer: Call Center uses Twilio for it's programmable communications capabilities.
Question: What countries does Call Center support?
Answer: Any country that Twilio has phone numbers for that have both voice calling and SMS messaging capabilities.
Question: How much do voice calls and SMS messages cost?
Answer: Please see the Twilio pricing page. The prices listed there are the prices you pay when using Call Center.
Question: Can I use a Twilio trial account for Call Center?
Answer: No, Twilio does not allow trial accounts to use Twilio Connect Apps. If you attempt to use Call Center with a trial account you will be prompted to upgrade your account before proceeding.
Call Center is built and supported by a friendly team located in Portland, Oregon. We’re always looking for ways to improve Call Center and we would love to hear from you. Call Center comes with complete documentation and you can submit your feedback or questions from within the app. You can also email or call us if you prefer. We typically respond within hours to inquiries made during our business hours which are 9 AM - 6 PM Pacific Time Monday - Friday.