Customers are always calling and text messaging you. It's never ending. You know your business needs a telephone system. But choosing a business telephone system is a complicated and daunting task. What hardware will I need and wow look at that cost! The Call Center Shopify App makes this effortless. Install the app, buy your perfect local or toll-free phone number and you are all set. It features a responsive design. It will work on your mobile phone, tablet, or desktop computer. Take a look at all of the features that come standard with the Call Center Shopify App.
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The Call Center Shopify App will make your Shopify shop look more professional. Customers want to shop somewhere they can trust. Having a professional business telephone system instills confidence in your brand. When customers trust your brand they place greater value on it's offerings. This translates into more orders and increased revenue for your shop.
Purchasing a business telephone system is an agonizing process. Then you have to read the manual and try and setup the IVR system. And what about SMS messages? How are you going to handle those? The Call Center Shopify App handles this for you.
The Call Center Shopify App is built only for the Shopify platform. This means it is better integrated into the Shopify platform than other apps. For example, you can call a customer from the order details page of your shop. Call Center dials the customer's number for you! One click from the order detail page and you are speaking to the order's customer. This time saving feature is only available in the Call Center Shopify App.
Protecting the privacy of yours and your employees personal phone numbers is critical. Employees wan't to keep their personal phone numbers private. And you don't want all of your voice call and SMS messaging information spread out across your employees mobile phones. The Call Center Shopify App allows you to protect yours and your employees personal phone number privacy. The Call Center Shopify App centralizes your organizations communication.
Being able to control your shop's programmable communication schedule is essential. It empowers you to choose when your shop accepts voice calls and SMS messages. As well as set responses for each medium when your shop is closed. These shop hours remain in place until you disable the setting. You can also change your hours from within the app as needed. When your work day has ended let the Call Center Shopify App handle communications for you.
A well-designed interactive voice response (IVR) system is invaluable. It gives customers the quickest answers to their questions and routes the call where they want to go. It could be about a store hours, an order question, or a billing issue just to name a few. And the perfect IVR can be affordable too! The Call Center Shopify App gives you all the capabilities of an on-premises system. Without the headaches and expense that comes from installing and maintaining complex telephone systems.
Our SMS Chatbot can give customers near instant responses to their most asked questions. Whether they are texting about a stores hours, return policies, or shipping policies.
And creating the perfect SMS chatbot can be easy and inexpensive! With the Call Center Shopify App you get all the benefits of a proprietary chatbot. Without the aggravation and expense of hiring a costly software developer.
Question: How does Call Center send and receive voice calls and SMS messages?
Answer: Call Center uses Twilio for it's programmable communications capabilities.
Question: What countries does Call Center support?
Answer: Any country that Twilio has dual functionality phone numbers for.
Question: How much do voice calls and SMS messages cost?
Answer: Please see the Twilio pricing page. The prices listed there are the prices you pay when using Call Center.
Question: Can I use a Twilio trial account for Call Center?
Answer: No, Twilio does not allow trial accounts to use Twilio Connect Apps. If you attempt to use Call Center with a trial account you will be prompted to upgrade your account before proceeding.
Question: What happens to the Twilio phone number Call Center purchased for me when I uninstall Call Center?
Answer: Call Center will release the purchased Twilio phone number for you. You will no longer receive a charge from Twilio for this phone number.
The Call Center Shopify App is supported by a friendly team located in Portland, Oregon. We’re always looking for ways to improve Call Center and we would love to hear from you. The app comes with complete documentation. You can submit your feedback or questions from within the app. You can also email or call if you prefer. We respond within hours to inquiries made during our business hours. Our business hours are 9 AM - 6 PM Pacific Time Monday - Friday.