Callexa NPS Feedback

Callexa NPS Feedback

Price: Free
Rating (5)
Reviews
Developer
Copexa GmbH

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

December 12, 2017

Languages

German and English

Integrates with

Zapier, REST-API

Analyze and measure customer sentiment with full automation and customizable survey templates.

Install Callexa to send automated surveys based on the Net Promoter Score* after an order has been shipped. Incoming ratings and comments can be synced back to your Shopify order entries or browsed through our convenient dashboard with statistics and reporting functions. Evaluate your shop, service and product quality, get feedback from your customers and track improvements over time. * "Net Promoter Score" is a service mark of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

  • Automated surveys a few days after an order has been shipped.
  • Collect valuable comments and feedback in a convenient dashboard.
  • Customer satisfaction statistics based on the proven Net Promoter Score.
4 reviews
Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 1, 2020

This application is exactly what we were looking for in a survey app. Initial NPS survey allowing follow up questions. The integration is simple yet well done also with ratings coming back as tags and comments being added right to the respective order. Great app, highly recommended.

Feeser's Direct
United States
Time spent using app: 17 days
June 10, 2019

This app is absolutely amazing! I definetly recommend it to all business owners who look to improve their service, product and get to know their customer thought in detail! The app itself provides great functionality even in the free plan! Therefore I consider it a must have for every online shop! Great Design, easy to configurate and awesome reporting dashboard. Keep up the great work callexa!

So schmeckt Erfolg
Germany
Time spent using app: 9 months
April 25, 2019

Install and integration is easy and thorough. I'm on the free plan and it's already full of valuable nuggets. The setup is a breeze and on first use very, very easy to implement and intuitive. Looking forward to tapping this app for all its worth. Thank you!

h2oparts2go.com
Canada
Time spent using app: About 2 hours

About this app

Launched

December 12, 2017

Languages

German and English

Integrates with

Zapier, REST-API

Built by Copexa GmbH

About Copexa GmbH

1 app

5 average rating

5 years building apps for the Shopify App Store

Support

Send a message

49 (7245) 903 60 91

info@callexa.com