CallFlows ‑ AI Phone Agent
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We are a Shopify merchant and have been using Callflows as our AI phone customer service solution. The setup is straightforward, and the call flow logic is very flexible, making it easy to guide customers through order verification, issue collection, and handoff to human support when needed.
What impressed us most is how customizable it is. We added specific instructions for the agent, custom greetings, etc. The accuracy of answers is actually sometimes even better than human agents. The analytics dashboard is a nice bonus — lots of insights we didn’t have before.
We added Call Flows AI mainly to stop the endless missed calls… but it ended up doing much more. Customers actually compliment the “agent” because it sounds so natural. We've seen fewer abandoned carts now... Worth every penny.
We use it a bit differently - not only as a support service but also configured it to collect info for each call which helps us later wuth the marketing and pushing new sales opportunities. Saved us a ton of work hours. Much appreciated!
Setup time is very quick. The agent skills are amazing, they basically cover almost any topic a customer may call about. We had special requests for agent behavior and support team guided us how to achieve them.
Your app has been a game-changer for our store's phone calls! No more unnecessary features, just seamless call handling. Now, my team can focus on marketing instead of support calls. Thanks
Easy to use, agent behavior can be adjusted as you wish but it would be good if it has some kind of versioning or profiles to easily swap
Good app, has a lot of statistics
Initially we thought it could be very expensive when we saw charging by the minute but based on the stats and the calculations we did, we will cut about 40% of support costs in the next 3 months. Those AI-driven insights are like having a conversation auditor on staff—absolutely invaluable.
Marta from their Product team reached out asking for feedback about app quality. After discussing some nice to have features like file uploads, timeframe configs, etc, she told me that some of these items are already on their Roadmap! They are actively developing new stuff. Phone calls have been a pain point for us for too long and this app is on the right track to solve it. Thank you!
Thank you for your review! We are glad you find the our service useful. Indeed we have lots of new features planned for the coming months and we will personally notify you when the enhancements you suggested become live.