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What impressed us most is how customizable it is. We added specific instructions for the agent, custom greetings, etc. The accuracy of answers is actually sometimes even better than human agents. The analytics dashboard is a nice bonus — lots of insights we didn’t have before.
We added Call Flows AI mainly to stop the endless missed calls… but it ended up doing much more. Customers actually compliment the “agent” because it sounds so natural. We've seen fewer abandoned carts now... Worth every penny.
We use it a bit differently - not only as a support service but also configured it to collect info for each call which helps us later wuth the marketing and pushing new sales opportunities. Saved us a ton of work hours. Much appreciated!
Finally a simple solution for repetitive calls. Honestly, every app is pushing integrations, features that you will never use, instead of just handling phone calls for the store… Thanks to that, my team now has more time for marketing than support
Setup time is very quick. The agent skills are amazing, they basically cover almost any topic a customer may call about. We had special requests for agent behavior and support team guided us how to achieve them.