CallFlows ‑ AI Phone Agent
- Pricing
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From $39/month. Free trial available.
- Highlights
- Use directly in Shopify admin
- Rating
- 5.0 (2)
- Developer
- Call Flows Ltd.
Featured images gallery
AI phone support. Your store’s phone line, answered 24/7 in 50+ languages. No coding necessary.
CallFlows AI adds an autonomous AI phone agent to your store. It answers in the caller’s language, checks order status by phone, inventory, tracking info, reads your shipping/returns/exchanges policies, and transfers complex cases to staff. Agent Skills for actions like refunds, placing an order, etc. It handles concurrent calls, provides analytics, and saves transcripts and audio recordings in the Admin. Use the provided local number or forward your existing line. Live demo on our website.
- Realtime human-like conversation generated from your store's live data
- Order status, product info, policies, placing an order, exchanges, cancellation
- Handles multiple simultaneous inbound calls, transcript and recording for each
- Smart call routing to human agents if needed
- Audio recordings, transcripts, call analytics, custom behavior you define
- Highlights
- Use directly in Shopify admin
Languages
English
Pricing
Basic
$39 / month
$0.19 per extra minute
- 100 minutes + 100 extra during trial
- 2 simultaneous incoming calls
- Check orders, store policies and pages
- Products browsing
- Call transcription + audio recording
- Call analytics
- Fully customizable, unlimited edits
- Support — response in 24h
14-day free trial
Advanced
$119 / month
$0.16 per extra minute
- 400 minutes
- 10 simultaneous incoming calls
- Audio recordings download
- Access to Beta features
- Monthly performance report
- $0.16 per additional minute
- Priority support — response in 12h
Pro
$349 / month
$0.14 per extra minute
- 1600 minutes
- 25 simultaneous incoming calls
- AI Sentiment analysis and score
- Audio recordings (unlimited access)
- Access to Beta features
- $0.14 per additional minute
- Unlimited additional minutes to scale
- Priority support — response in 4h
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
-
0% of ratings are 2 stars
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0% of ratings are 1 stars
We use it a bit differently - not only as a support service but also configured it to collect info for each call which helps us later wuth the marketing and pushing new sales opportunities. Saved us a ton of work hours. Much appreciated!
Finally a simple solution for repetitive calls. Honestly, every app is pushing integrations, features that you will never use, instead of just handling phone calls for the store… Thanks to that, my team now has more time for marketing than support
Support
App support provided by Call Flows Ltd..
Or visit their support portalResources
Developer
Launched
May 6, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, Shopify Functions, Online Store, Shopify admin
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View customers
Customer data
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Edit products
Inventory, products, or collections
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Edit orders
All order details for the last 60 days, merchant managed fulfillment, shipping information, third-party fulfillment, or returns
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View and Sync Discounts
Discount codes and promotions
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View gift cards
Gift cards
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View Shopify Functions
Access for delivery customizations
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View your Online Store
Pages on your Online Store or Online Store pages
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View Shopify admin
Legal policies or Manage privacy settings of the shop
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View other data
Locations or Payment Terms
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