CallFlows ‑ AI Phone Agent

CallFlows ‑ AI Phone Agent

Pricing
From $39/month. Free trial available.
Highlights
Use directly in Shopify admin
Rating
5.0 (2)

AI phone support. Your store’s phone line, answered 24/7 in 50+ languages. No coding necessary.

CallFlows AI adds an autonomous AI phone agent to your store. It answers in the caller’s language, checks order status by phone, inventory, tracking info, reads your shipping/returns/exchanges policies, and transfers complex cases to staff. Agent Skills for actions like refunds, placing an order, etc. It handles concurrent calls, provides analytics, and saves transcripts and audio recordings in the Admin. Use the provided local number or forward your existing line. Live demo on our website.

CallFlows AI adds an autonomous AI phone agent to your store. It answers in the caller’s language, checks order status by phone, inventory, tracking info, reads your shipping/returns/exchanges policies, and transfers complex cases to staff. Agent Skills for actions like refunds, placing an order, etc. It handles concurrent calls, provides analytics, and saves transcripts and audio recordings in the Admin. Use the provided local number or forward your existing line. Live demo on our website. more
  • Realtime human-like conversation generated from your store's live data
  • Order status, product info, policies, placing an order, exchanges, cancellation
  • Handles multiple simultaneous inbound calls, transcript and recording for each
  • Smart call routing to human agents if needed
  • Audio recordings, transcripts, call analytics, custom behavior you define
Highlights
Use directly in Shopify admin

Languages

English

Pricing

Basic

$39 / month

$0.19 per extra minute

  • 100 minutes + 100 extra during trial
  • 2 simultaneous incoming calls
  • Check orders, store policies and pages
  • Products browsing
  • Call transcription + audio recording
  • Call analytics
  • Fully customizable, unlimited edits
  • Support — response in 24h

14-day free trial

Advanced

$119 / month

$0.16 per extra minute

  • 400 minutes
  • 10 simultaneous incoming calls
  • Audio recordings download
  • Access to Beta features
  • Monthly performance report
  • $0.16 per additional minute
  • Priority support — response in 12h

Pro

$349 / month

$0.14 per extra minute

  • 1600 minutes
  • 25 simultaneous incoming calls
  • AI Sentiment analysis and score
  • Audio recordings (unlimited access)
  • Access to Beta features
  • $0.14 per additional minute
  • Unlimited additional minutes to scale
  • Priority support — response in 4h

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (2)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
August 28, 2025

We use it a bit differently - not only as a support service but also configured it to collect info for each call which helps us later wuth the marketing and pushing new sales opportunities. Saved us a ton of work hours. Much appreciated!

Invitation House
United States
6 days using the app
August 9, 2025

Finally a simple solution for repetitive calls. Honestly, every app is pushing integrations, features that you will never use, instead of just handling phone calls for the store… Thanks to that, my team now has more time for marketing than support

Valvique
United States
8 days using the app

Support

App support provided by Call Flows Ltd..

Or visit their support portal

Developer

Call Flows Ltd.

1A Vitosha Blvd., Sofia, 1000, BG

Launched

May 6, 2025

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner, content providers

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system

  • Store owner

    Name, email address, phone number, physical address

  • Content providers

    Email address, IP address, browser and operating system

View and edit store data:

Customers, products, orders, discounts, gift cards, Shopify Functions, Online Store, Shopify admin

  • View customers

    Customer data

  • Edit products

    Inventory, products, or collections

  • Edit orders

    All order details for the last 60 days, merchant managed fulfillment, shipping information, third-party fulfillment, or returns

  • View and Sync Discounts

    Discount codes and promotions

  • View gift cards

    Gift cards

  • View Shopify Functions

    Access for delivery customizations

  • View your Online Store

    Pages on your Online Store or Online Store pages

  • View Shopify admin

    Legal policies or Manage privacy settings of the shop

  • View other data

    Locations or Payment Terms

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